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Brand & Customer Manager, Oncology - Switzerland  

Takeda (company)

Posted on : 22 December 2017

Project Description

Are you looking for a patient-focused, innovation-driven company that will inspire you and support your career? If so, be empowered to take charge of your future at Takeda. Join us in the Swiss affiliate as a Brand & Customer Manager, Oncology in our Pfäffikon (SZ), Switzerland office.

Takeda is a global pharmaceutical leader with more than 30,000 professionals working together across more than 70 countries. We have an unwavering dedication to put people first and we live our values of Takeda-ism: Integrity, Fairness, Honesty, and Perseverance. We are united by our more than 230-year legacy of research-based pharmaceuticals and our mission to strive toward Better Health and a Brighter Future for people worldwide through leading innovation in medicine. 

Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own. 

As a Brand & Customer Manager, Oncology you will be empowered to build an in-depth understanding of customer and patient needs within the lymphoma and myeloma space, customer behavioural change opportunities, the market environment (including competitive intelligence), resource availability and translate these insights into a customer engagement strategy and planning standards. You will embed a high customer focus within Oncology team by spending a significant amount of time with customers and placing patients and customers at the center of every business decision.


Customer Activities (40 – 60%)
  • Identifies, develops and fosters professional long lasting peer-to-peer relationships with key physicians, key opinion leaders (KOL) and academic centres and ensures ethical and high level exchange of scientific information in oncology
Business Strategy and Management
  • Leading the development and implementation of the Strategic Marketing Plan in line with the Brand Strategy to maximize brand performance
  • Lead the pre-launch and launch planning for first in class treatment option in FL Hodgkin Lymphoma including flawless execution of the launch plan
  • The successful achievement of tactical objectives and milestones outlined within the Strategic Marketing Plan including but not limited to:
    • Development and implementation of promotional materials
    • Implement multi-channel solutions including digital, mailings & newsletter, media & PR activities for all customers line with the strategic plan and compliance 
    • Create programs and tactics customized to different customer groups including HCPs, patients, patient associations and media 
    • Strategic and tactical lead of Takeda´s congress activities
    • Development and implementation of a relevant patient support services in line with strategic planning
  • Has a strong understanding of the local Oncology market (preferably also in lymphoma and myeloma) and closely monitors environmental changes and competitor activities in order to be able to fine tune planned tactics;
  • Identifies actions to strengthen product positioning (eg. direct medical development, labeling changes) to maximize brand performance.  Anticipates and capitalizes on stakeholders’ market trends to create a competitive advantage.  Recommends and gains approval from senior management for alternative approaches to maximize brand opportunities
  • Directing generation and analysis of data to seek out opportunities to support recommendations for strategic direction based on demand and market dynamics
  • Leading the business development process; coaches and monitors internal and external progress; leads external suppliers; drives the integrated life cycle plan
  • Achieving the above through effective liaising, networking and working relationships with the Takeda Market Access Team, Oncology Brand Team, Takeda country Medical Department, Oncology KAMs, Commercial Excellence and other relevant outsource agencies
Effective team and cross functional working internally and externally 
  • Supports the Oncology BU Head in building and leading a strong brand team and developing team members to equip them for current and future business and career opportunities
  • Developing effective and constructive working relationships throughout the Business Unit and Takeda LOC in general and with the Oncology Brand Team, Takeda Market Access department and Takeda Medical Department in particular
  • Partnering with the Oncology KAM team/ Sales force to provide strategic direction in the development of training material and programs
Financial Management
  • Actively analyse in-market performance and identify key metrics to assess the performance versus plan at the market, segment, and customer levels, taking into account key drivers of customer behavior
  • Leading and taking ownership for key financial tasks for the brand including the development of annual budgets, operating plan, market sales forecasts, quarterly updates, etc.
  • Effective budget control and resource management within predefined project budgets
  • Developing and maintaining strong, effective and constructive team relationships (Agency, Specialists and their associations, Advisory groups) and KOL networks by taking a leadership role in the communication and liaison between all pertinent external customers
  • Ensuring effective communication with all relevant internal and external key stakeholders;
  • Identifying and raising relevant issues, and proposing potential solutions, through the appropriate internal and external channels
  • Achieving best-in-class customer focus with significant dedicated time for regular interactions with customers
  • Implementation of multi-channel innovative communication approaches to customers
Risk Management and controls
  • Supporting the Oncology BU Head in managing the company’s risk profile including, (where appropriate), Code of Conduct and the Health and Safety performance of the business
  • Assisting the Oncology BU Head in ensuring that appropriate internal controls are in place
  • Utilizing new market research approaches with business partners to assess business risks and opportunities.  Proactively identifying brand opportunities and issues that require analysis of Business Information to create new approaches or new market opportunities
  • Internal: Marketing and Sales Force/ Business Units, Event Management, Regulatory and Quality- / Compliance Manager, Finance, Medical Affairs EUCAN
  • External:  Customers, physicians, nurses, health care professionals, agencies

Your Profile:


  • University degree (marketing, science preferably)
  • Minimum 3 years of experience in pharmaceutical industry
  • Segment specific experience (at least 2 years) 
  • Identification with Takeda-ism values
  • Fluent written & spoken German & English (fluent spoken French)

Best chance criteria

  • Minimum 3 years of experience in pharmaceutical industry
  • Communication & strong interpersonal skills with an ability to influence at high level
  • Understanding the decision making units and an ability to manage complex networks
  • In depth knowledge of applicable laws, regulations and codices for pharmaceutical industry
  • Business acumen and ability to understand and actively contribute to the management of a P&L
  • Outside thinking rather inside focus; advocating patient and HCP perspective into the organization
  • Crucial that the candidate understands the oncology environment and business model where the brand/s operate including working with a KAM model
  • Willingness to spend high amount of time with customers
  • Analytical, converts information into insights; monitoring market trends, uncovering unmet needs, identifying risks, barriers and opportunities at national level
  • Business acumen and entrepreneurship to develop a commercially robust plan that exceeds customer expectations 
  • Innovative, develops new ways of working and uses these to differentiate from competition
  • Strong communicator with the ability to engage both external and internal customers
  • Builds a collaborative network of relationships with people in a variety of functions, roles and locations and leverages formal and informal networks to accomplish the ambitious goals  
  • Personal drive to follow-through plan and excel

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