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Associate Business Analyst - ISOtrain - India  

Novo Nordisk (company)


Posted on : 20 March 2017

Project Description

Job Description 
  • We use our skills, dedication & ambition to help people with diabetes.
  •  We offer the chance to be part of truly global work place, where passion and engagement are met with opportunities for professional and personal development.
  • Are you a person with innovative thinking and proactive attitude with continuous improvement as one of your career objectives? 
  •  Join GSC QMS Support team  and get a life-changing career!

About the department
  • This department was established in May 2015, with a purpose of delivering services related to quality processes such training coordination and document handling (SOPs) to various internal clients within company as per agreed SLA’s.
  • The main purpose of our existence is to provide superior service to our stakeholders consistently and add value to the processes in terms of standardization and efficiency.

Key responsibilities:
Drive maintenance of ISOtrain modules, courses and profiles in ISOtrain according to local ISOtrain strategies.
  •  Assign and maintain local ISOtrain courses, modules, curriculum
  • Create/maintain rosters, Job codes, profession codes
  • Liaise with business area super user for any assistance and support on ISOtrain.
  •  Support the stakeholders on training administration and maintenance tasks in ISOtrain.
  • Perform peer review as and when required 

Deliver ad-hoc training reports/analysis on ISOtrain status 
Responsible for timely delivery of scheduled and ad-hoc reports as per business requirements.

Support knowledge management for ISOtrain
  •  Stay informed and up to date about the use of ISOtrain by participating in workshops and meetings.
  • Stay updated about news, events etc. published on the ISOtrain Support and Training Globe-share web pages. 

Key expectations:
Precision and Uncompromising on Quality: 
  •  Work performed by the ISOtrain team has significant influence/impact on business and any quality error might lead to compliance issue.  
  • Therefore, precision, accuracy, and high quality are imperative.  

Business Understanding:
Develop a business understanding of the pharmaceutical industry and  compliance requirements.

Task Ownership:
  •  Act independently.
  • Provide consistent high quality deliverables.
  • Ensure assigned tasks/projects/activities are well planned and executed with strong sense of ownership

  • Ensure that there is proper back-up for all the assigned work tasks   
  • Provide on-the-job training and potentially act as a buddy for new colleague

Drive Simplification and Efficiency:
Demonstrate ability to assess existing processes and identify and make suggestions for processes optimization.

Pro activity:
  • Ensure proactive and regular communication with stakeholder concerning status.
  • Raise red flags if necessary to avoid any unforeseen developments in planned activities.
  • Identify and report potential compliance risks and provide recommendations to mitigate.

Other areas of responsibility:
  •   Secure a good collaboration between GSC and Global ISOtrain team
  • Share better practices and act as an GSC ambassador outside the area
  • Understanding of company Quality management system

Communication and Stakeholder interaction:
Key stakeholders

ISOtrain TC’sISOtrain super user / site super user
Department managers / QA responsible in the respective business area supported.

Type of communication
  • The job holder is expected to be a strong communicator both written and verbally and able to interact and influence senior management, support functions/Compliance organisations 
  • The job holder is expected to ensure a proactive communication flow towards the Manager

Innovation and change:
  • Expected to work independently and drive initiatives, e.g. 
  • Sharing better practices between units in company
  • Identifying issues and problems for continuous improvement    

Bachelor’s degree or equivalent

  • Overall 4-5 years of work experience
  • Minimum 3 years of relevant work experience
  •  Ability to analyse data sets
  • Advanced excel skills
  • Experience in training administration department is an added advantage
  • Knowledge of the pharmaceutical industry
  • Basic project management skills
  • Proficient with PC-tools, extensive knowledge of MS Office 

Personal skills & Competencies:
  • Excellent oral and written communication and interpersonal relationship   
  •  Commitment to quality, lives up to company  values of being accountable, ambitious, open and honest, & innovative    
  • Being curious, asking questions, eager to learn    
  • Strong analytical skills, ability to prioritize and multi task   
  •  Pro-activeness, self-motivated and team player