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Associate Business Analyst - India  

Novo Nordisk (company)


Posted on : 27 March 2017

Project Description

Job Description
  • We use our skills, dedication & ambition to help people with diabetes. 
  • We offer the chance to be part of truly global work place, where passion and engagement are met with opportunities for professional and personal development.
  • Are you a person with innovative thinking and proactive attitude with continuous improvement as one of your career objectives? 
  • Join our  Support team at our company  and get a life-changing career!

About the department
  • GSC QMS Support department was established in May 2015, with a purpose of delivering services related to quality processes such training coordination and document handling (SOPs) to various internal clients within the company as per agreed SLA’s.
  • The main purpose of our existence is to provide superior service to our stakeholders consistently and add value to the processes in terms of standardization and efficiency.

Key responsibilities:
Drive maintenance of ISOtrain modules, courses and profiles in ISOtrain according to local ISOtrain strategies.
  •  Assign and maintain local ISOtrain courses, modules, curriculum
  • Create/maintain rosters, Job codes, profession codes
  • Liaise with business area super user for any assistance and support on ISOtrain. 
  • Support the stakeholders on training administration and maintenance tasks in ISOtrain.
  • Perform peer review as and when required

Deliver ad-hoc training reports/analysis on ISOtrain status 
 Responsible for timely delivery of scheduled and ad-hoc reports as per business requirements.

Support knowledge management for ISOtrain
  •  Stay informed and up to date about the use of ISOtrain by participating in workshops and meetings.
  • Stay updated about news, events etc. published on the ISOtrain Support and Training Globeshare web pages. 

Key expectations:
Precision and Uncompromising on Quality: 
  •  Work performed by the ISOtrain team has significant influence/impact on business and any quality error might lead to compliance issue. 
  • Therefore, precision, accuracy, and high quality are imperative.  

Business Understanding:
Develop a business understanding of the pharmaceutical industry and NN compliance requirements.

Task Ownership:
  •  Act independently.Provide consistent high quality deliverables.
  • Ensure assigned tasks/projects/activities are well planned and executed with strong sense of ownership

Capacity and Back-Up 

  • Ensure that there is proper back-up for all the assigned work tasks   
  • Provide on-the-job training and potentially act as a buddy for new colleague

Drive Simplification and Efficiency:
Demonstrate ability to assess existing processes and identify and make suggestions for processes optimization.

 Pro activity:
  • Ensure proactive and regular communication with stakeholder concerning status.
  • Raise red flags if necessary to avoid any unforeseen developments in planned activities.
  • Identify and report potential compliance risks and provide recommendations to mitigate.

Other areas of responsibility:
  • Secure a good collaboration between GSC and Global ISOtrain team
  • Share better practices and act as an GSC ambassador outside the area
  • Understanding of company Quality management system

Type of communication
  •   The job holder is expected to be a strong communicator both written and verbally and able to interact and influence senior management, support functions/Compliance organisations 
  • The job holder is expected to ensure a proactive communication flow towards the Manager

Innovation and change:
  • Expected to work independently and drive initiatives, e.g. 
  • Sharing better practices between units in company
  • Identifying issues and problems for continuous improvement    

Education:  Bachelor’s degree or equivalent.

  •  Overall 4-5 years of work experience
  • Minimum 3 years of relevant work experience
  •  Ability to analyse data sets
  • Advanced excel skills
  • Experience in training administration department is an added advantage
  • Knowledge of the pharmaceutical industry
  • Basic project management skills
  • Proficient with PC-tools, extensive knowledge of MS Office 

Personal skills & Competencies:
  • Excellent oral and written communication and interpersonal relationship    
  • Commitment to quality, lives up to company values of being accountable, ambitious, open and honest, & innovative    
  • Being curious, asking questions, eager to learn   
  •  Strong analytical skills, ability to prioritize and multi task    
  • Pro-activeness, self-motivated and team player