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Area Service Executive / Manager Thane India, Hyderabad India, New Delhi India,  


Posted on : 26 February 2017

Project Description

Job Type : Full Time Career Level : Manager (Manager/Supervisor of Staff) Education : Bachelor's Degree Location : 1. IND - Maharashtra - Thane (West), Thane (West) Maharashtra IN 2. IND - Andhra Pradesh - Hyderabad, Hyderabad Andhra Pradesh IN 3. IND - New Delhi - New Delhi, New Delhi New Delhi IN Job Description : JOB Purpose of the main job Role:- The FSS will be the Technology specialist for his respective Product Line. He/ She will keep abreast with the latest technological developments of the P/L in the market and appraise the organization with such developments and related competitive information. He/ She will be the integration nodal point for the respective P/L in the country.     Main responsibilities   Responsibilities:- The responsibilities of a FSS can be categorized into the following functions:-   A] Field/ Customer Support The FSS will participate in Critical Installations, PM, CM, Upgrade activities.  He/ She would act as the Escalation Point for Customer Complaints in the country. He/ She would also Support the key accounts/SEMEA for the respective P/L in order to ensure customer satisfaction. B] Technical Support The FSS would assist in Spare Parts Planning [Recommend In country Stock, Where to locate] for all current products/ EOL Products and also perform failure analysis of frequently failing part in the country. He/ She would also plan and coordinate Tools Planning for the respective P/L. The FSS would establish RTAC for the P/L in the region. The FSS will function as Local Helpdesk for the given P/L in the country and would coordinate Supply Center Help-Desk. He/ She would track & identify generic product quality issues and bring to the notice of the higher management the field problems as and when they occur through field problems reports. He/ She would provide competition information about the latest technological developments in the respective p/L and the prevailing market condition in the country to enable the organization to be competitive. [Market Intelligence]. The FSS would impart in country Training & Coach the All India Team supporting the P/L. The FSS would participate in New Product Launch/ Product Training etc and also provide support to the Product Management Team. The FSS would also track & Monitor Warranty/CMC Cost through SAP. Job Requirements : Education Any graduate/post graduate preferably Science Required work experience related to position Customer oriented, Persistent, Committed, Focused on achieving results Drives ideas to implementation and execution in a timely manner Thinks ahead and anticipates opportunities and challenges Acts on changing customer needs Creates effective customer relationships Inventory hit rate>90% DT>3Days- complete responsibility DOA – RMA Process   % of Travel Required : 40-50%

Locations

IND Maharashtra Thane (West) Thane (West) Maharashtra ININD Andhra Pradesh Hyderabad Hyderabad Andhra Pradesh ININD New Delhi New Delhi New Delhi New Delhi IN

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