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Area Service Executive / Manager Thane India, Hyderabad India, New Delhi India,  

PerkinElmer (company)

Posted on : 26 February 2017

Project Description

Job Description : 
Purpose of the main job   
  • The FSS will be the Technology specialist for his respective Product Line.  
  • He/ She will keep abreast with the latest technological developments of the P/L in the market and appraise the organization with such developments and related competitive information. 
  • He/ She will be the integration nodal point for the respective P/L in the country.           

The responsibilities of a FSS can be categorized into the following functions:-

Field/ Customer Support   
  • The FSS will participate in Critical Installations, PM, CM, Upgrade activities.       
  • He/ She would act as the Escalation Point for Customer Complaints in the country.  
  • He/ She would also Support the key accounts/SEMEA for the respective P/L in order to ensure customer satisfaction.  

Technical Support     
  • The FSS would assist in Spare Parts Planning [Recommend In country Stock, Where to locate] for all current products/ EOL Products and also perform failure analysis of frequently failing part in the country.  
  • He/ She would also plan and coordinate Tools Planning for the respective P/L.  
  • The FSS would establish RTAC for the P/L in the region. 
  • The FSS will function as Local Help desk for the given P/L in the country and would coordinate Supply Center Help-Desk.
  • He/ She would track & identify generic product quality issues and bring to the notice of the higher management the field problems as and when they occur through field problems reports.  
  • He/ She would provide competition information about the latest technological developments in the respective p/L and the prevailing market condition in the country to enable the organization to be competitive.

Market Intelligence:
  • The FSS would impart in country Training & Coach the All India Team supporting the P/L.  
  • The FSS would participate in New Product Launch/ Product Training etc and also provide support to the Product Management Team. 
  • The FSS would also track & Monitor Warranty/CMC Cost through SAP.                   

Job Requirements : 
Education :   Any graduate/post graduate preferably Science   

Required work experience related to position  
  • Customer oriented, Persistent, Committed, Focused on achieving results 
  • Drives ideas to implementation and execution in a timely manner  
  • Thinks ahead and anticipates opportunities and challenges  
  • Acts on changing customer needs  
  • Creates effective customer relationships  
  • Inventory hit rate>90%  DT>3Days- complete responsibility  DOA  RMA Process           
  •  % of Travel Required :  40-50%  


IND Maharashtra Thane (West) Thane (West) Maharashtra ININD Andhra Pradesh Hyderabad Hyderabad Andhra Pradesh ININD New Delhi New Delhi New Delhi New Delhi IN

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