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Application Specialist IV Bridgewater United States,  

Posted on : 22 December 2017

Project Description

Act as the US-area support for application Specifically: Act as the US representative of the global support team providing close customer support on usage of the application. Ensure Business Continuity for US users: operational incidents resolution in coordination with infrastructure teams and Level 2 support teams Contribute to L3 global support activities : o Investigation on data issues and bugs o Test the bug fixes and enhancement implementations o Prioritize the enhancement requests from local users and communicate them to the global team to have them added in the application roadmap o Contribute to global communication events o Contribute to global support initiatives according to the priorities Create Business Objects reports for program teams and scientific support teams according to their needs and requests. Train and coach scientists on the usage of the application. Promote the awareness of the application and services as a resource/tool to US end users. Act as the regional representative of the global support team providing close customer support on usage of the application. Contribute to the global maintenance and support of the global application. Includes management of corrective maintenance and incidents, functional enhancements (through change requests), and representing their users in global Solution Team meetings. Contribute to the same activities at other sites on an as-needed basis. Participate in training and coaching of end users on the usage of the application. Experience: 9 to 12 years.Extensive experience in SAP Security & GRC 10.1Knowledge SAP BW, FI & AR, SD Order to cash & delivery, LogisticsLead for SAP Project  SAP SecurityStrong communication and presentation skills.Interacting with business partners and gather business requirementSDLC Management ITILPharma Documentation GxP & Non  GxP ExperienceExpertize in SAP Security, GRC, Solution Manager & 3 full cycle implementation experience requiredFinalize the configuration & support the solutionActs as liaison with client for troubleshooting: investigate, analyze, and solve software problems and map client business requirements, processes and objectivesDevelop necessary product modifications to satisfy clients' needsMaintain a thorough knowledge of the organization and adheres to all organizational standardsExtensive experience in SAP Security, GRC, Solution ManagerExcellent in communication skills & client managementBachelor Degree


NJ - Bridgewater

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