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Application Specialist (Dairy Fresh Fermented) - South Africa  

Dupont Biosciences (company)


Posted on : 26 December 2016

Project Description

Job Description
our company has a rich history of scientific discovery that has enabled countless innovations and today, we're looking for more people, in more places, to collaborate with us to make life the best that it can be. 

Basic Purpose:
  • Visit customers and build a strong network in the SSA dairy industry 
  • Proactively and re-actively provide high level technical support to customers in relation to the use and application of our company Nutrition & Health (N&H) dairy solutions 
  • Provide up to date ingredient, application and solution knowledge to customers 
  • Protect existing business by solving ad hoc technical issues with N&H solutions at customers/potential new customers 
  • Scout for new opportunities at existing and potential new customers 
  • Feed market information to business to support the innovation pipeline 
  • Participate in and run projects, internally and externally

Key Responsibilities and Tasks:
  • Apply N&H solutions to customers in the (fresh fermented) dairy industry in the defined geographic area 
  • Provide technical support to our customers in close cooperation with our Application Dairy, SAFI Sales and Product Management 
  • Participate in Fresh Fermented Application Group meetings upon request with the purpose to get and share market, solution and application information 
  • Support Sales in the development of relevant account plans  
  • Design protocols for internal pilot plant trials and perform follow up evaluation/analysis 
  • Report monthly to manager on projects, successes and challenges 
  • Together with team developed written technical material 
  • Opportunity based customer support and documentation of pilot and plant trials and projects according to guidelines

Key Challenges/Success Criteria:
  • Make the value of technical support and N&H solutions & capabilities visible and to our customers.
  • Use the SAFI Innovation network in EMEA to provide the best possible service and solutions to customers 
  • Efficient team work with EMEA dairy innovation and with sales account managers  
  • Focus on the prioritised tasks as defined by group manager  
  • Defend existing business and win new business 
  • Support and drive strong team work across SA Innovation, Sales and other functions.

  •  Educational back ground within dairy technology and/or dairy science  
  • Preferably 5-10 years of working experience with production and/or product development in the dairy industry or related industries 
  • Good command and working knowledge of spoken and written English required 
  • Some years of team manager role experience is preferred