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Administrator for the Customer Complaint Center - Denmark  

Novo Nordisk (company)

Posted on : 08 March 2017

Project Description

Job Description  
  • Do you want to be part of a team that handles customer complaints from around the world? T
  • hen we might just have the right job for you.

About the department
  • The Customer Complaint Center (CCC) is responsible for processing and monitoring customer complaints received via company s international subsidiaries for all products. 
  • We work closely together with departments monitoring side effects, and with production sites and laboratories securing product quality.
  • CCC comprises 56 colleagues organised into 5 teams. We have an informal, busy and collaborative environment with contacts throughout our company world-wide.
  • We now seek a colleague in the department responsible for investigating customer complaints on drugs and durable devices.

The position
  • You will be part of a dynamic team consisting of 10 dedicated employees. 
  • Responsibilities include registering, processing and responding to customer complaints on our products in our customer complaints IT system. 
  • This covers receiving complaints from affiliates around the world to documenting the final investigation results. 
  • Hands-on product testing/examination and batch trending are integral parts of the complaint handling process as well as maintaining contacts within headquarter(HQ), affiliates and production sites globally. 
  • Additionally you will assist with related administrative and procedural activities as required or requested and take part in the general handling, packing and shipment of samples. 

  • You have an education as Nurse, Pharmaconomist, Medical Secretary, Laboratory Technician or otherwise have experience with and knowledge of medicinal terminology. 
  • You have administrative and GxP experience. Familiarity with company products is advantageous.
  • You are reliable, loyal and service-minded. 
  • You have a can do attitude; enjoy working according to tight deadlines and master good coordination and cooperation skills. 
  • You have solid IT skills and work in a structured manner with a sense for details. 
  • It is essential that you can act independently, but also as a team player who thrives on contributing to any team you are part of.
  • You have the ability and willingness to adjust quickly to new situations and you believe that humor and a positive mind contribute to a good working environment.
  • Fluency in written and spoken English is essential.

Working with Us:
  • Your skills, dedication and ambition help us change lives for the better. 
  • In exchange, we offer you an opportunity to work with extraordinary and talented people as well as to benefit from a wide range of possibilities for professional and personal development.

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