Offering a unique combination of solid analytical, problem-solving abilities, creativity and outstanding language and communication skills.
Expert in Process Analysis and Optimization through a 6-year intensive training program in Lean Six Sigma methodology; Lean Six Sigma Black Belt Certified.
Most recent 8+ years managed various departmental and global strategic projects within the Clinical Research division of a major Medical Device company, leading cross-functional project teams, and reporting directly to the division’s senior and upper management.
Evolved into a Project Management role after 15 years in progressively important administrative and operational coordinating functions both in Belgium and abroad.
Professional objective:manage high-level business projects in an international and innovative environment - Lean Six Sigma Improvement projects, Quality and Regulatory assignments, KPI & Metrics Dashboards, Marketing Communications initiatives or other business ventures.
Global Clinical Operations BCP Community Manager Beerse, Belgium
Since May 2016
Contract assignment through DOCS INTERNATIONAL BELGIUM
Clinical Quality Metrics Analyst Diegem, Machelen, Belgium
May 2013 --- December 2015
► Development, analysis and application of business metrics, including metrics related to outsourced trials and resource planning with a view to determining the operational performance level of the Clinical Development department, comparing it to internal and external parties, identifying areas of underperformance and launching improvement projects accordingly.
► Project Manager role: driving 4 large strategic projects, leading multidisciplinary global teams and reporting into the DVP and a Director in the US. Also managed Quality and Regulatory projects.
► Acted as EHQ Lean Coordinator and LSS Program Lead in EMEA Clinical Development: close involvement in improvement projects as technical expert, both in and outside the Clinical Department (e.g. Clinical Procedure Review & Risk Information Documentation Projects; cross-functional activities with Structural Heart, Regulatory Affairs, IT, HR). Development and delivery of LSS Trainings.
► Creation and QlikView implementation of a KPI Dashboard (17 KPIs) and a Quality Management System Dashboard (12 metrics)
► Set up eResource Activity Tracking Tool and automated reports
► Optimization of Staff Augmentation use with $ 1MM+ in hard savings in 2014
► Revised Regulatory Database according to Customer Requirements
► 2015 Audit Readiness Project with centralization of all Site Audit Documentation in Perforce
► Delivered 5 Yellow Belt Trainings (75+ participants)
► Coached 1 project investigating the applicability of ISO13485 in a Clinical environment
► Subsequently obtained LSS Green and Black Belt Certification
Business Operations Associate International Clinical Operations Diegem, Machelen, Belgium
August 2007 --- May 2013
► The ICO Department was conducting Clinical Trials across EMEA, APAC and Japan. My core responsibility was to facilitate and optimize the department's day-to-day operations, independently managing an array of global departmental and cross-functional projects and initiatives, carrying out the strategy shaped by Senior Management. ► As fully-fledged member of the Management Team, coordinated all Management Meetings (agenda, minutes, deliverables and action items). Also responsible for the preparation and dispersion of business information and documents and key role in ICO's relationship with other departments and external partners. Project realizations: ► Process Improvement: Shared Drive Projects (demonstrable soft savings of min. 25,000 $/year for Clinical, 76,800 $ for Quality), Insourcing Invoice Review Process (reduced work effort representing 24,000 $ in soft savings), 5S Program and Localized Process Improvement Board (LPI), creation of miscellaneous standard processes (Budget reviews and accruals, exit and onboarding procedures, External Operations Insourcing Management, etc.) ► Communication: Clinical Competitive Intelligence Reports, Dept. Debrief Meetings, Clinical TV Monitors & Notice Boards, Clinical Tab on EMEA Connect (Intranet), Newsletters (Clinical, Quality, The Pulse) ► Employee projects: Kudos Recognition Program, Internship Program, Department Manual, various trainings ► System implementations: XIAM Electronic Purchasing, WebEx/Intercall Conferencing ► Meetings and Congresses: EuroPCR marketing and clinical projects (SAM testings, VIP meetings, Meet the Expert Sessions, Investigator Meetings), A-Z organization of 30+ major departmental meetings in Belgium and abroad ► Received White/Yellow Belt certification and completed Green Belt Training
Administrative/Operations Associate CPD/RPP Sint-Stevens-Woluwe, Zaventem, Belgium
February 2005 --- June 2007
► Managing administrative operations in Rigid Paper & Plastics/Consumer Products Division, which was serving recognized brands such as Maxwell House, Cadbury, Pringles and Nestlé. ► Reporting directly to the DVP: schedule management, complex travel arrangements, preparing business documents, meeting logistics for in-house and off-site meetings, organization of visits by the VP and other Corporate Executives, working closely with the US head office and regional affiliates in Europe. Managed communication flow between the DVP and his direct reports in 5 plants (Germany, UK, France, the Netherlands, Belgium). ► Further assigned to 5 CPD Managers (Director of Operations, Director of Technology, Sourcing Manager, Sales & Finance Manager), providing administrative support such as travel and calendar management, preparing presentations, updating org charts, doing mailings and surveys, and maintaining customer, quality and safety databases. ► Collection, analysis and summarizing of information and input for weekly sales and safety reports, monthly quality reports, the annual Talent Management Review, quarterly P&L reporting and budget reviews. ► General office duties (negotiating and managing supplier contracts, archiving and filing).
Business Administrator (self-employed) Manaba Beach, Margate, KwaZulu-Natal, South Africa
January 2003 --- March 2004
► Managing administrative, financial and communication activities for the business. ► Administrative tasks included credit and account applications, contract management and electronic data entry of 5,000 line items. Also handling all correspondence and filing, and coordination of appointments for 2 Directors. ► Bookkeeping activities: creating purchase orders and goods received forms, running monthly statements, bank reconciliation and follow up on creditors and debtors (using Brilliant accounting software), petty cash management, daily closure of store cash registers and preparing weekly pay packets. ► Marketing communication tasks: concept for the company name and logo, sourcing of material and suppliers for company branding, creation of price listings, leaflets, flyers and adverts. ► General shop keeping duties such as working behind the counter, training shop assistants on use of computer system and till, price tagging of products and taking inventory.
Executive Assistant to the MD International Markets Weybridge, United Kingdom
April 2002 --- September 2002
► The MD International Markets was heading a global group with direct reports in EMEA and APAC, and as such, traveled extensively. Was acting as his right hand to ensure the division was running smoothly at all times, handling various administrative tasks and conducting managerial activities on his behalf to ensure business continuity. ► Schedule management: maintaining the MD's agenda, setting up appointments, resolving calendar conflicts, making complex travel arrangements, preparing detailed itineraries, and providing essential business documents. ► Managing written and verbal communication on behalf of the MD: screening calls and emails, conducting meetings, summarizing incoming reports, memos and other information for daily briefings. ► Creating and editing documents before internal or external distribution, communications liaison between the MD and his team, managing the information flow. ► Organization of in-house and off-site meetings and weekly video conferences across 3 continents, coordinating general meeting logistics, preparing the agenda and materials, communicating with participants, and providing technical assistance.
Senior Administrator Telecom and Internet Infrastructure Practice Brussels, Belgium
February 2001 --- November 2001
► Performing supporting and coordinating activities, working on major accounts such as BT, Colt, MCI WorldCom, Lucent Technologies and AT&T. Also assisted a consultant specialized in the automotive industry. ► Administration and financial duties: administrative follow up and closing of assignments, diary management for 3 consultants, filing expense reports, tracking of unpaid accounts receivable, invoicing and maintaining the candidate database. ► Prepared and edited essential documents for all phases of Executive Search projects (Business Development Presentations, contracts, confidential candidate appraisals, progress reports etc.). ► Coordinating all consultant-client meetings, candidate interviews and assessment sessions. Dealing with busy Senior and C-suite Executives, this involved complex travel arrangements and intricate scheduling.
Senior Administrative Assistant Brussels, Belgium
June 2000 --- December 2000
► Administrator for ECTA (European Chemical Transport Association) and IMPCA (International Methanol Producers and Consumers Association), managing Membership (applications, renewals, database) and Communications (correspondence, mailings, newsletters, distribution of congress reports). ► Coordinated ECTA Board Meetings and Committee Meetings and organized the ECTA Annual Meeting (100 participants), managing overall conference logistics, speaker slots and presentation material. ► Provided back-office support to the yearly IMPCA Mini-Conference (70 participants, rotating European venues). ► Managed the organization of the Sports Events and the Spouses Program during EPCA’s Annual General and Logistics Meetings, attracting 2,000+ participants from across the globe: handling registrations, contacts with coaches, suppliers and participants; purchasing of material, transportation and other logistics. ► Facilitating EPCA in-house Board and Executive Committee Meetings, and providing administrative support to the EPCA Director. Accomplishments: ► Coordination for 3 international Annual Meetings ensuring a quality networking experience for 2,000+ participants
Administrative Assistant Brussels, Belgium
June 1992 --- June 2000
► Assigned to 3 diplomats (respectively working in International Trade, Development and Security), providing full administrative support: handling official correspondence, diary management, setting up appointments with EU, NATO and other officials, and making travel arrangements. Also more specialized tasks like compiling daily press reports, translating texts from French and Dutch into English, and performing searches on internet and Reuters for relevant news topics. ► Appointed in 1994 as assistant to the Minister, second-in-command at the Mission. Given his involvement in high-level projects, evolved to a coordinator role, managing logistics for Japan-EU Ministerial meetings and Summits, and visits from high-ranking Japanese functionaries. ► Prepared the Minister's participation in international consultations (e.g. GATT-WTO negotiations, Deregulation dialogue) and organized meetings with government appointees in Belgium and abroad. ► Drafting and editing official documents and speeches, and collecting information from EU and other organizations. Successes: ► Key contributor to the organization of 2 Imperial and 4 Ministerial visits, 2 Japan-EU Summits, 1 G7 meeting ► Built an extensive network to facilitate bilateral consultations and information access
Front Desk Receptionist Brussels, Belgium
June 1990 --- May 1992
► Hotel reception activities: managing reservations, handling incoming calls, check-in and checkout of guests, providing information and solving any issues occurring during the course of a stay. ► Financial duties: processing payments and settling accounts, managing the cash register for sundry sales. ► First point of contact for transportation arrangements, restaurant bookings, organization of day trips and other requests.
English teacher (part time) Taipei, Taiwan
March 1988 --- March 1990
- Teaching English classes at various schools
Secretary (part time) Taipei, Taiwan
March 1988 --- March 1990
- Administrative support and general office duties
Analytical thinkingSelf-disciplineResiliencySelf-confidenceProactivityIndependenceEfficiencyCritical thinkingCreative thinkingCoordinationStrategic thinking
Medical devices NegotiationCAPAClinical operationsClinical researchClinical trial audits and inspectionsClinical trialsContract negotiationData AnalysisGood Clinical Practice (GCP)Project ManagementProcess improvementProblem-solving methods and troubleshooting
Skills and Expertise
ProcessAdjust processes and methods Analyze dataProcess ImprovementLeanSix SigmaImplement Key Performance Indicators (KPI's)Monitor Key Performance Indicators (KPI's)Report Key Performance Indicators (KPI's)KPIManage multiple projectsproject managementCommunicate effectively on different company levelsCommunicationOral presentationProvide trainingDevelop training materials
Six Sigma Black Belt in Continued education from Abbott Vascular Clonmel, Ireland in 2015
Lean Six Sigma Green Belt in Continued Education from Abbott Vascular Clonmel, Ireland/Abbott Quality College in 2014
Master of Arts in Germaanse Filologie from Rijksuniversiteit Gent in 1987
Training and Certification
Six Sigma Black Belt in 2015 Certification
Lean Six Sigma Green Belt in 2014 Certification
Lean Six Sigma White Belt in 2009 Certification