European Field Engineer
Since May 2014
Repair, install, and calibrate complex medical imaging equipment and optical research systems Preventative and corrective maintenance Provide/Coordinate the repair of returned equipment Enter problems and resolutions in an electronic knowledge base Electronic troubleshooting & component replacement. Reporting of field activities in Oracle Build and maintain customer relationships 90% of repairs and install time is spent travelling to customers around Europe
Technical support (UK)
November 2013 --- May 2014
UK Support Agent
October 2012 --- November 2013
Resolving trouble tickets logged by MVNOs (Mobile Virtual Network Operator) Act as point of contact to MVNO customers. Blackberry support engineer. OS 7-10 and full range of Blackberry’s. Account manager to UK companies, working with both the client and internal departments to ensure timely and successful delivery of solutions.
Server Build Technician
February 2012 --- August 2012
Rack build and cable configure. Provisioning of Intel and AMD servers. Deploying Cisco Layer 2 networking equipment. Troubleshoot, testing and quality assurance of server hardware. Resolving hardware issues via trouble tickets
August 2007 --- February 2012
1st /2nd / 3rd line help desk support PC, Mac and Server Support/network administration Server build and configuration. Firewall configuration and troubleshooting. AV Support All equipment bookings IT and Audio Visual equipment Procurement IT hardware and software buyer Editing the Deafness Cognition and Language Research Centre (DCAL) website and conversion of this website from HTML to Silva.
May 1995 --- October 2005
Site support engineer, working on IBM, Toshiba, Compaq and Apple laptops and PCs (whole range) Printers, also Software installation. Previously contracted to SBC Warburg, PWH Coopers, Morgan Stanley, Shell, UBS and NatWest.
Site Support Engineer
January 1990 --- January 1995
Responsibilities consisted of the maintenance and preventative maintenance of computers and printers. The company had maintenance contracts with commercial offices and banks throughout London. To install or upgrade existing LAN's installing, for testing and terminating Ethernet and Token Ring cable to a specified plan.
multimedia in multimedia from London Metropolitan University in 2007
in from Honley High School in 1989