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Current Experience

  • European Field Engineer
    Since May 2014
    Repair, install, and calibrate complex medical imaging equipment and optical research systems Preventative and corrective maintenance Provide/Coordinate the repair of returned equipment Enter problems and resolutions in an electronic knowledge base Electronic troubleshooting & component replacement. Reporting of field activities in Oracle Build and maintain customer relationships 90% of repairs and install time is spent travelling to customers around Europe

Past Experience

  • Technical support (UK)
    November 2013 --- May 2014

  • UK Support Agent
    October 2012 --- November 2013
    Resolving trouble tickets logged by MVNOs (Mobile Virtual Network Operator) Act as point of contact to MVNO customers. Blackberry support engineer. OS 7-10 and full range of Blackberry’s. Account manager to UK companies, working with both the client and internal departments to ensure timely and successful delivery of solutions.

  • Server Build Technician
    February 2012 --- August 2012
    Rack build and cable configure. Provisioning of Intel and AMD servers. Deploying Cisco Layer 2 networking equipment. Troubleshoot, testing and quality assurance of server hardware. Resolving hardware issues via trouble tickets

  • IT Technician
    August 2007 --- February 2012
    1st /2nd / 3rd line help desk support PC, Mac and Server Support/network administration Server build and configuration. Firewall configuration and troubleshooting. AV Support All equipment bookings IT and Audio Visual equipment Procurement IT hardware and software buyer Editing the Deafness Cognition and Language Research Centre (DCAL) website and conversion of this website from HTML to Silva.

  • IT Engineer
    May 1995 --- October 2005
    Site support engineer, working on IBM, Toshiba, Compaq and Apple laptops and PCs (whole range) Printers, also Software installation. Previously contracted to SBC Warburg, PWH Coopers, Morgan Stanley, Shell, UBS and NatWest.

  • Site Support Engineer
    January 1990 --- January 1995
    Responsibilities consisted of the maintenance and preventative maintenance of computers and printers. The company had maintenance contracts with commercial offices and banks throughout London. To install or upgrade existing LAN's installing, for testing and terminating Ethernet and Token Ring cable to a specified plan.


LinkedIn Assessment :
UltrasoundMedical DevicesDiagnostic UltrasoundUltrasonic TestingOracleTroubleshootingXP/Vista/Win7/ Office 2003/2007/2010 for WindowsMicrosoft OfficeWindows 7Active DirectoryNetwork AdministrationWindows Server1st /2nd / 3rd line helpdesk supportJavaScriptVMware2008/2011 for Macs.HTML + CSSWindows Server 2008BSLServer 2008 R2Hyper-VAMD serversCisco Layer 2 networking equipmentTechnical SupportHardwareMedical LasersBomgarPhoto Acoustic


  • multimedia in multimedia from London Metropolitan University in 2007
  • in from Honley High School in 1989

Area / Region

Haarlem, Netherlands


Driving License
  • No