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Eager to share my enthusiasm, dynamism, communication skills and all-round knowledge of customer service and Multi-Channel Marketing or other projects within an international team. My biggest assets: - language skills: trilingual - energy and communication - analytical mind and drive - ability to apply strategic, commercial and practical thinking - lead a project involving different departments to a good end - being a team player & an influencer with effective leadership - result driven Broad experience in: - customer service - projects - pharmaceutical sector - international environment Interested? Call me : +32 (0)495 54 80 62 email:


Past Experience

  • Customer Service The Netherlands/ Finland (part-time 50%)
    January 2013 --- December 2014
    - Redesigned the role and responsibilities of customer service for Finland. - Switched to SAP ordering system as a pilot market in the Netherlands. - Enhanced customer service level. - developed relationships with distributors to improve business results: via regular calls and visits to customers - shared “best practices” between two markets - close teamwork with supply group in improve communication to wholesalers - optimized weekly number of orders per customers

  • Multi-Channel Marketing Manager
    April 2011 --- January 2013
    - Implemented and searched new channels to reach our customers in a most optimal way; - Active participation in European Team - Was a successful pilot tester for emailing provider - Created many emailing campaigns a.o. for launches of new products (both OTC and prescription) together with BU marketeers - Provided CRM analyis to target campaigns - Followed up campaigns with metrics - Created transition from local Belux internet to EU multi-channel project - Collaborated to the launch of e-learnings - Increased awareness of MCM within marketing and sales organization via workshops, BU meeting participation

  • Business Information coordinator Belux
    January 2009 --- April 2011
    - Created and was responsible for the new website from scratch - from buy-in from management to launch of site - Maintained the CRM database and created learnings for account managers.

  • Mpower Regional Coordinator at Pfizer Animal Health
    September 2007 --- January 2009
    - gathered CRM system needs from different countries and translated them into European approach - implemented the changes

  • Assistant to Marketing & Sales Directors SEEU region
    June 2003 --- September 2007
    - organized international meetings - cross-pollination of data

  • Customer Services Manager AfME region
    August 1998 --- July 2003
    - planned supply for region - follow up of orders with customers and factories - prepared tenders - answered any issues: customer side, factory side, business side

  • Customer Service Representative (European Distribution Center)
    January 1997 --- August 1998
    - managing orders and complaints - giving feedback to customers - organizing shipment (incl invoicing)

  • Collaboratrice au sein du département Communication à l’ONDRAF/NIRAS
    March 1996 --- November 1996
    - responsible for a mobile exhibition on nuclear waste management - finding locations, preparing invitations,….

  • Stagiair at communication department
    September 1995 --- December 1995
    - various administrative tasks within the communication team - responsible for re-reading book before publication - guiding visitors through the site


LinkedIn Assessment :
Pharmaceutical IndustryCommunicationCustomer ServiceAnalysisForeign LanguagesCross-functional team leadershipProject ManagementSAPEmail MarketingHigh degree of initiativeInternational RelationsDemand Supply PlanningEnjoy New ChallengesWebsite AdministrationWebsite Promotionplanning and organizationIntegrityPharmaceutical salesBusiness StrategyCRMMarketingLeadershipSocial Media MarketingStrategic PlanningStrategic CommunicationsOperational ExcellenceDigital MarketingCRM DatabasesMicrosoft OfficeTeamworkSales OperationsProcess improvement


  • Post-universty in Human resources Management from EHSAL in 2002
  • Erasmus in English litterature from Royal Holloway, University of London in 1995
  • Licence en philologie germanique in litterature anglaise from Université catholique de Louvain in 1995
  • candidature in Philologie germanique from Facultés universitaires 'Notre-Dame de la Paix' in 1993
  • baccalaureat europeen in History from European School Mol in 1991


BrightOwl Assessment:
Self Assessment:
Full Proficiency
Full Proficiency

Work Preferences

  • Work From Home:
    Yes, 1 Days
  • Work Regime:
    Permanent position :    80% FTE
  • International:

Area / Region

Korbeek-Lo, België


Driving License
  • Yes