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Summary

eager to share my enthusiasm, dynamism, Communication Skills and all-round knowledge of Customer Service and multi-channel Marketing or other projects within an international team. my biggest assets: - language skills: trilingual - Energy and communication - analytical mind and drive - ability to apply strategic, commercial and practical thinking - lead a project involving different departments to a good end - being a team player & an influencer with effective Leadership - result driven broad experience in: - Customer Service - projects - Pharmaceutical sector - international environment interested? call me : +32 (0)495 54 80 62 email: marie.deraedt@gmail.com

Experiences

Past Experience

  • Customer Service The Netherlands/ Finland (part-time 50%)

    January 2013 --- December 2014
    - redesigned the role and responsibilities of Customer Service for finland. - switched to SAP ordering system as a pilot market in the netherlands. - enhanced Customer Service level. - developed relationships with distributors to improve business results: via regular calls and visits to customers - shared “best practices” between two markets - close Teamwork with supply group in improve Communication to wholesalers - optimized weekly number of orders per customers

  • Multi-Channel Marketing Manager

    April 2011 --- January 2013
    - implemented and searched new channels to reach our customers in a most optimal way; - active participation in european team - was a successful pilot tester for emailing provider - created many emailing campaigns a.o. for launches of new products (both otc and prescription) together with bu marketeers - provided crm analyis to target campaigns - followed up campaigns with metrics - created transition from local belux Internet to eu multi-channel project - collaborated to the launch of e-learnings - increased awareness of mcm within Marketing and Sales organization via workshops, bu meeting participation

  • Business Information coordinator Belux

    January 2009 --- April 2011
    - created and was responsible for the new website from scratch - from buy-in from management to launch of site - maintained the crm database and created learnings for account managers.

  • Mpower Regional Coordinator at Pfizer Animal Health

    September 2007 --- January 2009
    - gathered crm system needs from different countries and translated them into european approach - implemented the changes

  • Assistant to Marketing & Sales Directors SEEU region

    June 2003 --- September 2007
    - organized international meetings - cross-pollination of data

  • Customer Services Manager AfME region

    August 1998 --- July 2003
    - planned supply for region - follow up of orders with customers and factories - prepared tenders - answered any issues: customer side, factory side, business side

  • Customer Service Representative (European Distribution Center)

    January 1997 --- August 1998
    - managing orders and complaints - giving feedback to customers - organizing shipment (incl invoicing)

  • Collaboratrice au sein du département Communication à l’ONDRAF/NIRAS

    March 1996 --- November 1996
    - responsible for a mobile exhibition on nuclear waste management - finding locations, preparing invitations,….

  • Stagiair at communication department

    September 1995 --- December 1995
    - various administrative tasks within the Communication team - responsible for re-reading book before publication - guiding visitors through the site

Knowledge

LinkedIn Assessment :
Pharmaceutical IndustryCommunicationCustomer ServiceAnalysisForeign LanguagesCross-functional team leadershipProject ManagementSAPEmail MarketingHigh degree of initiativeInternational RelationsDemand Supply PlanningEnjoy New ChallengesWebsite AdministrationWebsite Promotionplanning and organizationIntegrityPharmaceutical salesBusiness StrategyCRMMarketingLeadershipSocial Media MarketingStrategic PlanningStrategic CommunicationsOperational ExcellenceDigital MarketingCRM DatabasesMicrosoft OfficeTeamworkSales OperationsProcess improvement

Education

  • Post-universty in Human resources Management from EHSAL in 2002
  • Erasmus in English litterature from Royal Holloway, University of London in 1995
  • Licence en philologie germanique in litterature anglaise from Université catholique de Louvain in 1995
  • candidature in Philologie germanique from Facultés universitaires 'Notre-Dame de la Paix' in 1993
  • baccalaureat europeen in History from European School Mol in 1991

Languages

BrightOwl Assessment:
Self Assessment:
Dutch
Full Proficiency
French
Native
English
Full Proficiency

Work Preferences

  • Work From Home:
    Yes, 1 Days
  • Work Regime:
    Permanent position :    80% FTE
  • International:
    Yes

Area / Region

Korbeek-Lo, België

Others

Driving License
  • Yes

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