Since February 2015
BrightOwl is the first online provider platform, offering a totally different approach in matching talented people with projects in life science industry. Whatever the preferences: a job close to home, a clinical operations function, a global company, a short term commitment, or a combination of it all. In our personal approach we deliver all the information to our experts needed to decide what opportunity to take on. As a result, companies get access to an up to date, quality guaranteed pool of highly motivated life science experts.
Internal Services Manager EMEA
February 2010 --- January 2015
As Internal Services Manager it was my job to align customer service, purchase and logistics activities in the local offices in Belgium, the Netherlands, France and the UK. I have worked on the implementation of new systems, the set-up of a new services structure and new cross-functional cooperations. As People Manager I was leading a team spread over the 4 countries. The focus was on change management, performance management, talent & development planning, recruitment.
Customer Care Manager EMEA
October 2005 --- June 2009
As Customer Care Specialist for Italy and the Middle East for the Crop Protection business unit I was involved in the start-up of the site in Antwerp. I took over the customer service activities from the local offices in Italy and Turkey and together with a team of 40 people I was responsible for setting up and maintaining good relationships with existing and new customers within the entire EMEA region. As Manager I was responsible for the people management of my team, the improvement of the cross-functional cooperation and the implementation of global Customer Care procedures.
May 1999 --- September 2005
In this small, innovative company I learned to think like an entrepreneur. I was closely involved in many aspects of the business working on: - the automatisation of the administration - the relationships with national and international customers, dealers and suppliers - direct mailings, prospecting and sales - national and international trade fairs - texts and translations for commercial flyers
in Monumental Art from Royal Academy of Fine Arts Antwerp in 2016
Postgraduate course in European Business Management from in 1998
Master in Translation French-Italian from Lessius Hogeschool Antwerpen in 1997
Training and Certification
Project Management Fundamentals Certification