i am currently based in belgium but relocating is not an issue.
Technical Support SpecialistErembodegem, Aalst, Belgium
Since March 2013
Technical Support on most of bd Biosciences flow cytometers. main duties are phone and remote support for customers in denmark, norway, sweden, finland, uk and ireland but also backup for belgium, netherlands and luxemburg.
job consist of Troubleshooting technical issues with instruments with the users. if not possible to immediately resolve the issue it is passed on to local Engineer. also answer questions application related. i get the same technical trainig as field service engineers but also additional application Training in all Software used on instruments.
i also give technical trainings to application specialist and new members of the team as well as application trainign to field service engineers.
personal project is a Troubleshooting guide for all our instruments, including all kinds issues, how to troubleshoot the specific issue and the cause of the issue.
Technical support on most of BD Biosciences flow cytometers. Main duties are phone and remote support for customers in Denmark, Norway, Sweden, Finland, UK and Ireland but also backup for Belgium, Netherlands and Luxemburg.
Job consist of troubleshooting technical issues with instruments with the users. If not possible to immediately resolve the issue it is passed on to local engineer. Also answer questions application related. I get the same technical trainig as field service engineers but also additional application training in all software used on instruments.
I also give technical trainings to Application Specialist and new members of the team as well as application trainign to field service engineers.
Maintenance and troubleshooting of our instruments in our training centre is also one of my duties. Additionally also get to join service engineers on customer sites a couple of times a year.
Personal project is a troubleshooting guide for all our instruments, including all kinds issues, how to troubleshoot the specific issue and the cause of the issue.
Technical Support Specialist
Since March 2013
Technical Support of bd Biosciences flow cytometers. mostly Troubleshooting via phone or remote support but also maintenance, fixes and upgrades of own sites instruments. side projects includes Troubleshooting tools and protocols for engineers and customers. Technical support of BD Biosciences flow cytometers. Mostly troubleshooting via phone or remote support but also maintenance, fixes and upgrades of own sites instruments. Side projects includes troubleshooting tools and protocols for engineers and customers.
Specialised Biomedical Scientist Hjørring, DenmarkNovember 2011 --- March 2013
continued working as Biomedical Scientist but with additional functions. was responsible for Training of personel, maintenance, Troubleshooting, reagent stock and various projects on a group of instruments including siemens centaur, siemens twin, tosoh g4, star coagulation system and roche cobas 6000 system. Analysis on these instruments included drug-screening, coagulation tests, hba1c Analysis and various biochemical and immunological test on the cobas 6000. i was also backup for our allergy-screening instruments.
Biomedical ScientistSeptember 2005 --- February 2013
collecting blood samples and Analysis of these. worked with mostly siemens equipment. was a Clinical Lab so worked in shifts. started in the haematology area but moved into Biochemistry. last 1½ years i was responsible for a group of instruments where my duties included Training personnel, maintenance, trend Analysis and reagent stock control.
Office clerk Edinburgh, United KingdomJanuary 2008 --- November 2008
worked as office clerk on a part-time contract. responsible for recording questionaire data and cleaning membership database.
Analytical thinkingAdaptabilityAuthenticityCollaborationCommunicativeCritical thinkingFlexibilityInterest in knowledgeKindnessOrganizationProblem solvingPerspectiveResiliencyResponsibilityService orientedSociabilityTrustWillingness to compromise
Biochemistry Cell biology Labtechnician Medical devicesAllergy and immunologyAnalysisAnalytical ChemistryAnalytical techniquesBacteriologyAutomationBioanalysisBiochemistryBiologyBiomedical SciencesBiotechnologyClinical monitoringCommunication SkillsCustomer ServiceData ManagementDrug metabolismElectrocardiogram (ECG)EngineeringEnglishFlow CytometryFACSGood Laboratory Practice (GLP)Healthcare industryHematologyImmunologyLaboratoryLabtechnicianLifesciencesMedical Devicesmolecular biologyPhysicsPhysiologyPresentation SkillsProblem-solving methods and troubleshootingQuality Control (QC)Technical SupportTrainingTroubleshooting
Skills and Expertise
Analytical skills Develop protocols Molecular DiagnosticsCommunicationData analysisGuide staffGuide studentsHandle callsHandle incidentsGeneral office managementInterpret analytical resultsMaintenance of biomedical equipmentManage laboratory proceduresProvide trainingProvide support for scientific and/or technical projectsSolve problemsTrain on site staffWork collaboratively with the other members of the clinical research team
Bachelor's Degree in Biomedical Technology/Technician from JCVU Bioanalytiker skolen in 2014
Bachelor in Biomedical Sciences from JCVU in 2004
in from Aalborghus Gymnasie in 2000
in from Gug skole in 1997
Training and Certification
Biomedical Scientist in 2004 Certification