Strong communication skills, both written and verbal: Dutch, French, English and basic knowledge of German. "Customer-focus" vision. Ability to effectively balance multiple projects concurrently, engaging resources at various levels across the organization. Strong organizational (data management) and attention to detail. Skilled in project management. Significant knowledge of different ERP & CRM systems. Team player. Proactive, highly energetic and motivated. Independent thinking - Diplomatic - Directing/leading by asking questions. Fourteen years of lab experience in Construction Chemistry. Specialities: Improving workflow processes & structures - Complaint handling - Team management - Communication - Quality - Customer oriented - Inside Sales - Planning - Leadership - Interpersonal skills.
Technical Inside Sales Netherlands
Since August 2011
International work environment. Wide product range. Providing technical & commercial support to our customers as well as to my outside sales colleagues. Gathering the right information from the right persons to be able to offer our clients the best level of service: Contacting our different production sites (US, Puerto Rico, UK, Germany, France), collaboration with Marcom, Product Managers, our Technical Support Group... Problem solving and complaint handling: taking care of the communications with the customer as well as the contacts with our QA departments in the UK & Germany. Key user SAP CRM OnPremise & OnDemand. Project coordination. Preparation, elaboration and follow-up 'non-standard' quotations. Generate new commercial leads.
April 2010 --- July 2011
Coordination and assistance in the development of training initiatives, seminars, committees, the organization of EUROFINISH, the European trade fair for surface treatment technology, ... Maintaining contacts and networking with association members. Providing support to specific projects and working groups. Coordination monthly magazine VOM INFO. Accounting/invoicing. Responsible for the website and online applications.
Inside sales / Customer Support
December 2007 --- April 2010
Technical & commercial support to international key accounts. Establishing technical quotations and follow-up. Technical & commercial correspondence in French, English, German and Dutch. Reorganization pricing structure in ERP system (Vero-Admin): more efficient, saving time, ... Setup/bringing structure to complaint handling (non-conformity reports). Writing of Quality reports/letters after concertation with Quality & Sales Manager. Set-up & Organisation of customer satisfaction survey. Prospecting/Preinvestigation to support sales development. Market & Sales Analysis. Providing assistance in the preparation and/or upgrade of technical and commercial literature (no separate Marcom division yet).
March 2007 --- October 2007
Set-up organization of the admin of a young company. Bringing structure into their CRM-system (Archie). Complaint handling and meetings with insurance broker. Managing/coaching of one administrative assistant. Sales analysis. Invoicing. Responsible for the relocation of the company to Jodoigne. Start-up and follow-up logistics of the new location.
Commercial administrative assistant
April 2006 --- February 2007
Commercial assistance to Managing Director, Project Leaders and Calculators. Set-up technical library (standards, guidelines, ...). Organisation admin for public tenders/quotations. Follow-up ongoing projects (subcontracting contracts, guarantees, timelines, responsibility issues/disputes, ...).
Head of technicians Construction Chemistry Lab
February 1992 --- April 2006
Management of a team of 4 lab technicians. Organizing work planning. Supervision of day-to-day activities e.g. proper follow-up of analytical procedures. Complete handling of technical enquiries (Analytical as well as administrative, including final report), mainly within the context of technical advice to contractors (also court expertises) and secondarily within the context of R&D. Final Quality check of technical reports (French & Dutch) according to ISO Standards. Writing protocols for Quality Handbook. Set-up management of incoming lab samples for analysis. Supervision purchase chemical products & material. Follow-up calibrations lab devices.
Commercial employee Homeopathic Medicines
January 1989 --- January 1992
Commercial support, order intake under time pressure and complaint handling.
Prof. Bachelor in multilingual secretariat - Modulair from Crescendo Mechelen in 0
Prof. Bachelor in Industrial chemistry from Koninklijk Technisch Atheneum Anderlecht in 0
Training and Certification
Biopharmaceutical Process Training Certification
Miller Heiman Strategic selling Certification