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Summary

Sivaraman A.         

Network Engineering and Support professional with over 11 + years of hands-on experience in Product Engineering Operations in Service provider / Implementation & Operations in large Enterprise

 

Key Skills

Network Design: Proven expertise in grasping customer requirements and designing apt, cost effective solutions backed by strong business acumen

Enterprise Technology: In-depth knowledge of routing protocols and switching/WAN technologies

Domain Expertise: Strong network engineering & operations background; CCNP/CCDP/CCIP certified

Other Abilities: Analytical, result oriented, methodical problem solving, international customer relationship, sustaining commitment to client, inter-domain communication, effective troubleshooting

Technical Skills

Service Provider Technologies: MPLS VPN, MPLS TE (RSVP-TE), VPLS, L2 VPN – Martini Ckts

Routing Protocols: OSPF, BGP, PIM, MSDP

High Availability: HSRP, GLBP, VRRP

Switching Protocols: 802.1d STP, 802.1w – RSTP, 802.1s – MSTP, VTP, DTP, L2 EtherChannel, IGMP Snooping

WAN Technologies: HDLC, PPP, Frame Relay, MPLS, PPPoE, GRE

Transport Technologies: SDH, SONET, ATM

Monitoring & Reporting Tools: NetQOS, E-Health Report, Wire-shark, Protocol Analyzer

Career Snapshot

India Comnet International Pvt. Ltd.(INFINITE COMPUTER SOLUTIONS) Mar 2011 – Present

Role: Sr. Technical Lead; Environment: Secure CRT, Putty, Testing tools like TTL; Perl

 

Client: Corient Tellabs Inc. - U.S

Tier-3 Sr. Technical Lead                                                                                               Mar 2011 – Present

  • Tier3 Engineering Operations (troubleshooting, simulation, issue resolution), for advanced data product (Tellabs 8800 Series routers) at large telecom companies – Vodacom Vodafone Telstra GVT Verizon and others all over the globe
  • Handling production critical and blocker outages and Product house discussion on issue and enhancement pertaining to L2 / L3 VPN operations and forwarding / infra issues on Tellabs 8800 MSR product and interoperability issue with Cisco CRS / Juniper MTX and 8600 devices and issues introduced by configuring from INM and NMS.
  • Responsible for handling planned maintenance windows, network upgrades & network/service provisioning – assist operations in simulating customer topology to find/fix bug
  • Involved in transformation project in client location (Vodacom, South Africa) in changing their flat network into a hierarchical network design by working in network design procedures along with professional services team.
  • Document action plans and written procedures (Method of Procedure MOP) for Field Engineers and customers for reference in resolving current issues and any future repetition of known issues
  • Analyze and isolate problem from CLI/EFS shells and at TCL/Debugger level to specific load modules; test issue with patch fix; guide Tier-2 TAC team during node upgrade; prepare test cases
  • Technology: Generate OSPF/BFD/MPLS/BGP Protocol specific traffic control using IXIA Network and Router to stimulate customer traffic load and operational condition to replicate the issue
  • Support: L2oMPLS features (VPLS, H-VPLS, Martini-VLAN, FR/ATM/PPP/EOS), QoS, MPLS-based L3-VPN, Advanced MPLS features (MPLS-TE, FRR), Advanced IP Routing, OSPF/BGP Routing GRE, EthOAM, Multi-segment PW, Multi-class CKT, Circuit Bundle, IRB, VRRP, L1/L2 protocol involving SDH, STM, LAG, MCLAG.
  • Challenge: Issue Replication – gather maximum information from customer, collect data from Debug Log, create the closest replica of customer(issue) environment; still achieved 100% SLA adherence
  • Recognition: Won Spot Award [2012-13] [Q2 2015] from Infinite Computer solutions and Best T3 Team player Award [2014-15], Spot Award [2013-14] from Tellabs Inc. for good performance in product operations.

 

 

Product Level Support [PLS] Technical Engineer                                                        Apr 2013 – Present

  • In the pre-stage process, provide PLS for Tellabs 8800 MSR platform (involving MPLS VPN, L2 VPN, VPLS) by identifying issues/flaws and providing engineering analysis on escalated issues
  • Determine root cause test pre-staging and execution phase of CIR/POC testing, test it with debug build (with patch fix) and re-test the software before release
  • Participated in CR procedure in modifying Vodacom network from flat architecture to Hierarchical architectural models that converts the flat design to Inter-AS option B design for Tellabs 8800 MSR to combine 2G(GSM) & 3G(UMTS) traffic into a consolidated broadband backhaul model.
  • Managed network wide support to upgrade providers’ network to Ethernet Line Cards (ELCs 12x1GE, 1x10GE), a strategic initiative to strengthen its position by offering higher bandwidth at cheaper cost

Tech Mahindra Pvt. Ltd.                                                                                       Nov 2008 – Jan 2011

Role: L3 Network Operation & Implementation Engineer; Environment: BT HPSC, Remedy, E-Health tools;

 

Client: British Telecom. - U.K

Sr. Technical Associate

  • Responsible for Level 3 Data support work involving route cause analysis/rectification and escalation on customer incidents related to LAN, WAN and WLAN issues for P&G APAC region.
  • Implemented GSR and O&R, and transformed P&G Enterprise HQ, DC and Remote office Network (by integrating new functionality with existing system) without disrupting the existing service
  • Issues: Layer 2 – STP loops, ARP/RARP issues, DHCP issues, VTP/DTP issues, Ether Channel issues; Layer 3 – routing protocols (including EIGRP, BGP neighbor formation, Route propagation, sub-optimal routing), routing loops, multicast routing issues with PIM- SM; WAN – Frame-relay configuration, DSL Configuration, ISDN PRI DDR; Others – WLAN Authentication issue, Connectivity issue, Wireless roaming issues related to power
  • Won Best Team Player Award [2009-10] initiating best practice in the team for resolving customer incident within SLA and on time reporting to customer regarding the progress of the incident

Infosys Technologies Pvt. Ltd.                                                                          May 2008 – Nov 2008

Role: Proposal Document Preparation – L3; Environment: Include Putty for Network Access;

 

Client: Level 3 – U.S

Technical Analyst

  • Responsible for preparing Proposal Document and BOM (approved in MRB meeting) and Low Level Design Document followed by high level design documents (approved via UAT), and preparing time line for planning/implementing changes
  • Evaluating for better solution on the proposal document and LLD / HLD during General meeting discussion and minimizing time and cost incurred in deploying solution.
  • Involved in the selection of network equipment: Layer 2 – Catalyst 3750, 3650, 4506, 6506 switch; Layer 3 – 7206 VXR, 3845 router; WLAN – Cisco Aironet 1321, 1421 Access point

Colt Technologies Pvt. Ltd.                                                                                 Jul 2007 – May 2008

Environment: Putty, Granite, Database Tool like XNG, Remedy & DDP for Planning and Designing

 

Client: City of London Telecom (C.O.L.T pvt. Ltd.) - U.K.

Network Service Delivery Engineer

  • Designed and implemented L2 SDH / SONET Network for customers of COLT and internal operations.
  • Designed and implemented VPN services (IPsec /GRE VPN) on private & managed customer network.
  • Planned and Designed End to End customer Network Requirement.
  • Responsible for Service delivery & assurance of IP services for small office customers.
  • Transforming sites in 2 phases without service disruption.
  • Engineering Support to customers during testing, trial, implementation and operation phases.
  • Appreciated by CEO, Operations and bestowed with Shine award for contribution in implementing better practice (created a repository by documenting every issue) and training conducted

Tata Teleservices Pvt. Ltd.                                                                                 Dec 2003 – May 2007

Role: Network Incident Management/EMS/NMS; Environment: Putty for Network Access, GUI Tools for NMS/EMS

 

Senior Network Engineer

  • Responsible for monitoring/maintaining high availability of Enterprise Customer’s data network measuring MTTR on weekly/monthly basis at 99.999% - prepare periodical checklists, trend analysis reports of network devices, bandwidth reports and Network uptime reports
  • Tasks: Configure Layer 2 Cisco Catalyst switches for VLAN and Trunk as per customer requirement; schedule failover ISDN BRI/ PRI and Frame Relay Testing & conducting router backup on weekly basis; design/implement security policies using ACL on routers and switches; troubleshooting issues
  • Issues: Routing & switching issues, high Latency/packet drops to global IP or URL, site inaccessibility or application layer related problem on specific ports from customer, link down issues, degraded performance of the links, packet drops on the links, slow browsing from customer side, low throughput, browsing problem, malicious attacks on customer WAN/LAN IP pools
  • Action: Take relevant action to avoid unnecessary bandwidth consumption of WAN links; for problems beyond home network, escalate to concern teams/peering partners/site admin
  • Contributed to saving time and effort (2 man hours per Engineer per issue) by recommending and implementing remote desktop method (by operating from NOC) for issue resolution
  • Appreciated by GM, Network for proposing cost effective implementation solution for enterprise business

Education Summary

  • Bachelor of Engineering [Electronics & Communication], Madurai Kamaraj University 2003        87.5%
  • Certifications: Cisco Certified Network Associate/Professional, Cisco Certified Internet Professional, Cisco Certified Design Associate/Professional, Cisco Certified Internet Expert [Pursuing]
  • Training: Network Designing using Router & Switches from Maples ESM; SDH/PDH/DWDM by Eagle Photonics, Alcatel Lucent Technologies

References

  • Vinoth Damodharan - Ex Collegue - +91 9884471227
  • Prakash Khilolani - Ex Manager - +91 9094449687

Personal Info

  • Date of Birth 8 Jul 1982
  • Nationality Indian [Passport # J0615873, valid till 18 May 2020]
  • Contact Detail siv_ram2003@yahoo.co.in / +91-9884149995

Experiences

Current Experience

  • Sr Technical Lead Chennai, Tamil Nadu, India
    Since March 2011

    India Comnet International Pvt. Ltd.(INFINITE COMPUTER SOLUTIONS) Mar 2011 – Present

    Role: Sr. Technical Lead; Environment: Secure CRT, Putty, Testing tools like TTL; Perl

     

    Client: Corient Tellabs Inc. - U.S

    Tier-3 Sr. Technical Lead                                                                                               Mar 2011 – Present

    • Tier3 Engineering Operations (troubleshooting, simulation, issue resolution), for advanced data product (Tellabs 8800 Series routers) at large telecom companies – Vodacom Vodafone Telstra GVT Verizon and others all over the globe
    • Handling production critical and blocker outages and Product house discussion on issue and enhancement pertaining to L2 / L3 VPN operations and forwarding / infra issues on Tellabs 8800 MSR product and interoperability issue with Cisco CRS / Juniper MTX and 8600 devices and issues introduced by configuring from INM and NMS.
    • Responsible for handling planned maintenance windows, network upgrades & network/service provisioning – assist operations in simulating customer topology to find/fix bug
    • Involved in transformation project in client location (Vodacom, South Africa) in changing their flat network into a hierarchical network design by working in network design procedures along with professional services team.
    • Document action plans and written procedures (Method of Procedure MOP) for Field Engineers and customers for reference in resolving current issues and any future repetition of known issues
    • Analyze and isolate problem from CLI/EFS shells and at TCL/Debugger level to specific load modules; test issue with patch fix; guide Tier-2 TAC team during node upgrade; prepare test cases
    • Technology: Generate OSPF/BFD/MPLS/BGP Protocol specific traffic control using IXIA Network and Router to stimulate customer traffic load and operational condition to replicate the issue
    • Support: L2oMPLS features (VPLS, H-VPLS, Martini-VLAN, FR/ATM/PPP/EOS), QoS, MPLS-based L3-VPN, Advanced MPLS features (MPLS-TE, FRR), Advanced IP Routing, OSPF/BGP Routing GRE, EthOAM, Multi-segment PW, Multi-class CKT, Circuit Bundle, IRB, VRRP, L1/L2 protocol involving SDH, STM, LAG, MCLAG.
    • Challenge: Issue Replication – gather maximum information from customer, collect data from Debug Log, create the closest replica of customer(issue) environment; still achieved 100% SLA adherence
    • Recognition: Won Spot Award [2012-13] [Q2 2015] from Infinite Computer solutions and Best T3 Team player Award [2014-15], Spot Award [2013-14] from Tellabs Inc. for good performance in product operations.

     

     

    Product Level Support [PLS] Technical Engineer                                                        Apr 2013 – Present

    • In the pre-stage process, provide PLS for Tellabs 8800 MSR platform (involving MPLS VPN, L2 VPN, VPLS) by identifying issues/flaws and providing engineering analysis on escalated issues
    • Determine root cause test pre-staging and execution phase of CIR/POC testing, test it with debug build (with patch fix) and re-test the software before release
    • Participated in CR procedure in modifying Vodacom network from flat architecture to Hierarchical architectural models that converts the flat design to Inter-AS option B design for Tellabs 8800 MSR to combine 2G(GSM) & 3G(UMTS) traffic into a consolidated broadband backhaul model.
    • Managed network wide support to upgrade providers’ network to Ethernet Line Cards (ELCs 12x1GE, 1x10GE), a strategic initiative to strengthen its position by offering higher bandwidth at cheaper cost

Past Experience

  • Sr Technical Associate Pune, Maharashtra, India
    November 2008 --- January 2011

    Tech Mahindra Pvt. Ltd.                                                                                       Nov 2008 – Jan 2011

    Role: L3 Network Operation & Implementation Engineer; Environment: BT HPSC, Remedy, E-Health tools;

     

    Client: British Telecom. - U.K

    Sr. Technical Associate

    • Responsible for Level 3 Data support work involving route cause analysis/rectification and escalation on customer incidents related to LAN, WAN and WLAN issues for P&G APAC region.
    • Implemented GSR and O&R, and transformed P&G Enterprise HQ, DC and Remote office Network (by integrating new functionality with existing system) without disrupting the existing service
    • Issues: Layer 2 – STP loops, ARP/RARP issues, DHCP issues, VTP/DTP issues, Ether Channel issues; Layer 3 – routing protocols (including EIGRP, BGP neighbor formation, Route propagation, sub-optimal routing), routing loops, multicast routing issues with PIM- SM; WAN – Frame-relay configuration, DSL Configuration, ISDN PRI DDR; Others – WLAN Authentication issue, Connectivity issue, Wireless roaming issues related to power
    • Won Best Team Player Award [2009-10] initiating best practice in the team for resolving customer incident within SLA and on time reporting to customer regarding the progress of the incident

  • IT Analyst Pune, Maharashtra, India
    May 2008 --- November 2008

    Infosys Technologies Pvt. Ltd.                                                                          May 2008 – Nov 2008

    Role: Proposal Document Preparation – L3; Environment: Include Putty for Network Access;

     

    Client: Level 3 – U.S

    Technical Analyst

    • Responsible for preparing Proposal Document and BOM (approved in MRB meeting) and Low Level Design Document followed by high level design documents (approved via UAT), and preparing time line for planning/implementing changes
    • Evaluating for better solution on the proposal document and LLD / HLD during General meeting discussion and minimizing time and cost incurred in deploying solution.
    • Involved in the selection of network equipment: Layer 2 – Catalyst 3750, 3650, 4506, 6506 switch; Layer 3 – 7206 VXR, 3845 router; WLAN – Cisco Aironet 1321, 1421 Access point

  • Service Delivery Engineer Bangalore, Karnataka, India
    July 2007 --- May 2008

    Colt Technologies Pvt. Ltd.                                                                                 Jul 2007 – May 2008

    Environment: Putty, Granite, Database Tool like XNG, Remedy & DDP for Planning and Designing

     

    Client: City of London Telecom (C.O.L.T pvt. Ltd.) - U.K.

    Network Service Delivery Engineer

    • Designed and implemented L2 SDH / SONET Network for customers of COLT and internal operations.
    • Designed and implemented VPN services (IPsec /GRE VPN) on private & managed customer network.
    • Planned and Designed End to End customer Network Requirement.
    • Responsible for Service delivery & assurance of IP services for small office customers.
    • Transforming sites in 2 phases without service disruption.
    • Engineering Support to customers during testing, trial, implementation and operation phases.
    • Appreciated by CEO, Operations and bestowed with Shine award for contribution in implementing better practice (created a repository by documenting every issue) and training conducted

  • Sr Network Engineer Chennai, Tamil Nadu, India
    December 2003 --- May 2007

    Tata Teleservices Pvt. Ltd.                                                                                 Dec 2003 – May 2007

    Role: Network Incident Management/EMS/NMS; Environment: Putty for Network Access, GUI Tools for NMS/EMS

     

    Senior Network Engineer

    • Responsible for monitoring/maintaining high availability of Enterprise Customer’s data network measuring MTTR on weekly/monthly basis at 99.999% - prepare periodical checklists, trend analysis reports of network devices, bandwidth reports and Network uptime reports
    • Tasks: Configure Layer 2 Cisco Catalyst switches for VLAN and Trunk as per customer requirement; schedule failover ISDN BRI/ PRI and Frame Relay Testing & conducting router backup on weekly basis; design/implement security policies using ACL on routers and switches; troubleshooting issues
    • Issues: Routing & switching issues, high Latency/packet drops to global IP or URL, site inaccessibility or application layer related problem on specific ports from customer, link down issues, degraded performance of the links, packet drops on the links, slow browsing from customer side, low throughput, browsing problem, malicious attacks on customer WAN/LAN IP pools
    • Action: Take relevant action to avoid unnecessary bandwidth consumption of WAN links; for problems beyond home network, escalate to concern teams/peering partners/site admin
    • Contributed to saving time and effort (2 man hours per Engineer per issue) by recommending and implementing remote desktop method (by operating from NOC) for issue resolution
    • Appreciated by GM, Network for proposing cost effective implementation solution for enterprise business

Personality

Self Assessment :
CommunicativeAdaptabilityAnalytical thinkingAssertivenessCollaborationCritical thinkingInterest in knowledgeProblem solvingResiliencyResult OrientedTrustStrategic thinking

Knowledge

Self Assessment :
It skillsMPLS VPNMPLS TE (RSVP-TE)VPLSL2 VPN – Martini CktsMPLSBGPMPLS TEEnterprise NetworkService Provider networkL3VPNL2 VPN Martini CktHVPLSOSPFIS-ISPIMHSRPGLBPVRRP802.1D STP802.1S MSTP802.1w RSTPVTPDTPL2 EtherchannelLAGIGMPHDLCPPPFrame RelayPPPOEGRESDHSONETWiresharkNetQOSProtocol Analyzer

Skills and Expertise

Self Assessment :
Network Design: Proven expertise in grasping customer requirements and designing aptcost effective solutions backed by strong business acumenEnterprise Technology: In-depth knowledge of routing protocols and switching/WAN technologiesDomain Expertise: Strong network engineering & operations background; CCNP/CCDP/CCIP certified

Education

  • Bachelor of Engineering in Electronic and Comunication Engineering from Mepco Schlenk Engineering College in 2003
  • State Secondary Education board - XIIth in Science from Jawahar Higher Secondary School in 1999

Training and Certification

  • Cisco Certified Network Associate - Security in 2010 Certification
  • Cisco Certified Network Professional in 2009 Certification
  • Cisco Certified Design Professional in 2008 Certification
  • Cisco Certified Internet Professional in 2008 Certification
  • Cisco Certified Network Associate in 2007 Certification

Languages

BrightOwl Assessment:
Self Assessment:
English
Full Proficiency
Hindi
Elementary Proficiency

Work Preferences

  • Notice Period:
    5 weeks
  • Work From Home:
    No
  • International:
    Yes

Area / Region

Chennai, Tamil Nadu, India

Others

Driving License
  • Yes