Take full ownership in challenging projects and come with cost effective and sustainable solutions to accommodate user needs and strategic requirements
- 24 years IT experience in the Pharmaceutical Industry in both Clinical Research and Sales & Marketing, working on regional and global projects
- Extensive experience in Business Analysis and Project Management, delivering projects end-to-end with a passion for quality
- Improve processes & eliminate inefficiencies and sharing best practices
- Experience managing teams/contractors on-site and off-shore
- Deep understanding of customer's requirements and needs. Able to translate and communicate complex technical procedures into easy-to-understand material
- Managing change well, flexible, cooperative, consistently working to over-perform and deliver under budget
- Very good with numbers, humoristic and extremely stress resistant
Senior Business Analyst for MSD Belgium (current)
Since March 2011
o First point of contact for all IT needs. o Work closely with the end users and translate their needs into IT projects. o Make sure those projects finish on time and within budget.
Project Manager CRM applications
Since January 2010
o MSDConnect (Siebel on Demand) and iSales: Rolled out the standard CRM application in multiple countries. Both online (Siebel) and off-line iPad version (iSales) o Veeva: Supported the Veeva Rollout in Austria and Switzerland o eDetailing – Closed Loop Marketing: rolled out CLM to multiple end-user devices (tablet PC and iPad). Lead a development team to integrate the data assembled from these CLM tools back into the CRM system.
Project Manager eCME (Continuous Medical Education)
June 2007 --- January 2010
o Responsible for the roll out of the eCME platform in different waves to all countries having univadis (a Merck owned non-promotional website for Health Care Professionals). o Standardized the rollout process as of wave 2. o Worked with 3rd party agencies to get course accreditation. o Implemented the BMJ course catalog, including a process for translating these trainings into the 5 major EMEA languages.
June 1998 --- June 2007
IT Project Manager supporting different areas in the business: BI, Web Development, Sales Incentive Programs
Team Lead of the Clin*Net Data Retrieval Group
June 1991 --- June 1998
o Developed data entry systems and data cleaning tools for the large multi-country clinical trials that were run out of Brussels. o Developed the tools to generate the supporting clinical data for the FDA submission package for these trials.
Analytical thinkingCollaborationCoordinationCreative thinkingCritical thinkingEfficiencyInnovative thinkingProblem solvingStrategic thinkingTrustWillingness to compromise
AnalysisBusiness IntelligenceBusiness Process ImprovementClinical Data Management21 CFR Part 11Clinical trialsComplianceCompliance with regulationsContinuous ImprovementData AnalysisData cleaningEnglishERPHealthcareHealthcare Information TechnologyMicrosoft OfficeMultilingualPharmaceutical IndustryPharmaceutical ResearchProblem SolvingProgram ManagementProject ManagementRestructuringSQLStandard Operating Procedure (SOP)Team Management
Skills and Expertise
Analytical skills Analyze data Report dataCollaborate with medical teamData miningDesign IT solutionsDevelop software programsImplement data reporting systemsInteract with statisticiansInterpret dataManage contractors Manage multiple projectsManage risksmanaging a small teamproject managementProvide trainingSolve problemsSubmit regulatory applicationsWork under specific instructions
Master of Science (M.Sc.) in Computer/Information Technology Administration and Management from VLEKHO Business School Brussel in 1994
Bachelor's degree in Information Technology from Hogeschool Gent in 1985
Training and Certification
Prince2 Foundation in 2016 Certification
Project Management Professional Certification