Since November 2014
responsibilities: • provide service support of equipment – bizerba Retail scales and Food processing equipment • Planning and organization of the service engineers (three people). • Negotiation and dealing with sub-contractors across country • • staff and partners Training • Selling of service contracts, • • spare parts stock Planning, ordering and Selling of spare parts, licenses, • • stock taking of spare parts warehouse, • • management and support in installation of hardware, • dealing with complaints, • integration of bizerba scales with customer’s erp, • service contracts management. achievements: • support of more than 1500 units of hardware by service contracts • project launch of first in europe self-service scales at metro c&c ua • opening of a vendor subsidiary (creation of processes according to international rules ), • development and implementation of service concept, Responsibilities: • Provide service support of equipment – Bizerba retail scales and food processing equipment • Planning and organization of the service engineers (three people). • Negotiation and dealing with sub-contractors across country • • Staff and partners training • Selling of service contracts, • • Spare parts stock planning, ordering and selling of spare parts, licenses, • • Stock taking of spare parts warehouse, • • Management and support in installation of hardware, • Dealing with Complaints, • Integration of Bizerba scales with Customer’s ERP, • Service contracts management. Achievements: • Support of more than 1500 units of hardware by service contracts • Project launch of first in Europe self-service scales at Metro C&C UA • Opening of a vendor subsidiary (creation of processes according to international rules ), • Development and implementation of service concept,
Service DirectorJune 2014 --- October 2014
IT manager. Web shop project managerJanuary 2011 --- May 2014
e-Commerce manager: cooperation with Marketing Director to deliver e-Commerce Strategy to support full product offering; - management of an e-Commerce team with responsibility for site delivery and maintenance and customer acquisition; - improving and development online marketing channel to maximise roi; - implementation a customer acquisition and retention programm; - identifying new profitable opportunities and routes to consumers - website design / improvement - optimizing product display and usability - Planning, Forecasting and operational management of the web store - identifying and executing opportunities to grow e-Commerce revenue - management of all online marketing Budgets and activities - p&l creation and analyze together with controlling department; - appointment and management of affiliates and seo agency; - developing and management of email activity, social channels; - google adwords account support and management (cpc); - analyzing of traffic sources using google Analytics and yandex metrics IT Manager: • it-projects development, managing of infrastructure solutions im-plementation (network, electrification, Telecommunications, banking systems, telephony) in a newly-opened stores; • inspection of objects, coordination, controlling of quality and im-plementation works company-subcontractors, supplying compa-nies and equipment companies, service providers • local and remote administration of the store systems (pc, pda, servers), localization and emerging issues in Software, computer systems and networks, help-desk; • control of outsource companies (service of laser and label printers, pos systems hw and sf maintenance, pbx service) • telecommunication convergence project being implemented • Purchasing of new hardware&Software. it Procurement • budget management.
IT SpecialistJuly 2008 --- October 2010
• customer support (English and russian speakers): hq (50 employees) and 4 stores (400 empl.) (Windows, ad, erp, printers) * Software deployment and Testing. qa from customer side. * negotiating with developers (germany). change requests, open item list. • customer trainings: back/front office, erp system (as 400), Windows xp, 7. • store opening question (data line, fiscal printers questions, all it infrastructure deployment, electrical connection) * installation and configuration of bar code printers zebra z4m plus * installation and configuration of other office peripheral hardware (printers, faxes, plotters) • pos systems wincor nixdorf hard&soft support: back and front offices wn tp.net • Purchasing of new hardware&Software. it Procurement.
Self Assessment :
LinkedIn Assessment :
Master's degree in Engines of space-rocket aircrafts from National Aerospace University -'Kharkiv Aviation Institute' in 2003
Specialist in Management of organizations from INIKO Higher engineering management school in 2001
Training and Certification
BRAIN2 in 0000 Certification
Area / Region
Boyarka, Kyivs'ka oblast, Ukraine