Since November 2014
Responsibilities: • Provide service support of equipment – Bizerba retail scales and food processing equipment • Planning and organization of the service engineers (three people). • Negotiation and dealing with sub-contractors across country • • Staff and partners training • Selling of service contracts, • • Spare parts stock planning, ordering and selling of spare parts, licenses, • • Stock taking of spare parts warehouse, • • Management and support in installation of hardware, • Dealing with Complaints, • Integration of Bizerba scales with Customer’s ERP, • Service contracts management. Achievements: • Support of more than 1500 units of hardware by service contracts • Project launch of first in Europe self-service scales at Metro C&C UA • Opening of a vendor subsidiary (creation of processes according to international rules ), • Development and implementation of service concept,
June 2014 --- October 2014
IT manager. Web shop project manager
January 2011 --- May 2014
E-commerce manager: Cooperation with Marketing Director to deliver E-commerce strategy to support full product offering; - Management of an E-commerce team with responsibility for site delivery and maintenance and customer acquisition; - Improving and development online marketing channel to maximise ROI; - Implementation a customer acquisition and retention programm; - Identifying new profitable opportunities and routes to consumers - Website design / improvement - optimizing product display and usability - Planning, forecasting and operational management of the web store - Identifying and executing opportunities to grow e-commerce revenue - Management of all online marketing budgets and activities - P&L creation and analyze together with controlling department; - Appointment and management of affiliates and SEO agency; - Developing and management of email activity, social channels; - Google AdWords account support and management (CPC); - Analyzing of traffic sources using Google Analytics and Yandex Metrics IT Manager: • IT-projects development, managing of infrastructure solutions im-plementation (network, electrification, telecommunications, banking systems, telephony) in a newly-opened stores; • Inspection of objects, coordination, controlling of quality and im-plementation works company-subcontractors, supplying compa-nies and equipment companies, service providers • Local and remote administration of the store systems (PC, PDA, servers), localization and emerging issues in software, computer systems and networks, Help-Desk; • Control of outsource companies (service of laser and label printers, POS systems HW and SF maintenance, PBX service) • Telecommunication convergence project being implemented • Purchasing of new hardware&software. IT procurement • Budget management.
Trainee IT Manager
October 2010 --- January 2011
The same like as IT Manager + training in head office in Kirkel, Germany.
July 2008 --- October 2010
• Customer support (english and russian speakers): HQ (50 employees) and 4 stores (400 empl.) (Windows, AD, ERP, printers) * Software deployment and testing. QA from customer side. * Negotiating with developers (Germany). Change requests, open item list. • Customer trainings: Back/Front office, ERP system (AS 400), Windows XP, 7. • Store opening question (data line, fiscal printers questions, all IT infrastructure deployment, electrical connection) * Installation and configuration of bar code printers Zebra Z4M Plus * Installation and configuration of other office peripheral hardware (printers, faxes, plotters) • POS systems Wincor Nixdorf hard&soft support: Back and front offices WN TP.Net • Purchasing of new hardware&software. IT procurement.
Key Account Service Manager
October 2004 --- July 2008
Conclusion of a service contracts with retail chains. Metro C&C, Fozzy group, FMCG companies: TM "Наша Ряба". New stores opening management (POS systems installation, time attendant system roll-out).
Master's degree in Engines of space-rocket aircrafts from National Aerospace University -'Kharkiv Aviation Institute' in 2003
Specialist in Management of organizations from INIKO Higher engineering management school in 2001
Training and Certification