BrightOwl Loader Loading


Young, educated and experienced in many IT related fields like: POS systems (hard and soft), IT management and support, e-commerce knowledge.


Current Experience

  • Service Manager
    Since November 2014
    Responsibilities: • Provide service support of equipment – Bizerba retail scales and food processing equipment • Planning and organization of the service engineers (three people). • Negotiation and dealing with sub-contractors across country • • Staff and partners training • Selling of service contracts, • • Spare parts stock planning, ordering and selling of spare parts, licenses, • • Stock taking of spare parts warehouse, • • Management and support in installation of hardware, • Dealing with Complaints, • Integration of Bizerba scales with Customer’s ERP, • Service contracts management. Achievements: • Support of more than 1500 units of hardware by service contracts • Project launch of first in Europe self-service scales at Metro C&C UA • Opening of a vendor subsidiary (creation of processes according to international rules ), • Development and implementation of service concept,

Past Experience

  • Service Director
    June 2014 --- October 2014

  • IT manager. Web shop project manager
    January 2011 --- May 2014
    E-commerce manager: Cooperation with Marketing Director to deliver E-commerce strategy to support full product offering; - Management of an E-commerce team with responsibility for site delivery and maintenance and customer acquisition; - Improving and development online marketing channel to maximise ROI; - Implementation a customer acquisition and retention programm; - Identifying new profitable opportunities and routes to consumers - Website design / improvement - optimizing product display and usability - Planning, forecasting and operational management of the web store - Identifying and executing opportunities to grow e-commerce revenue - Management of all online marketing budgets and activities - P&L creation and analyze together with controlling department; - Appointment and management of affiliates and SEO agency; - Developing and management of email activity, social channels; - Google AdWords account support and management (CPC); - Analyzing of traffic sources using Google Analytics and Yandex Metrics IT Manager: • IT-projects development, managing of infrastructure solutions im-plementation (network, electrification, telecommunications, banking systems, telephony) in a newly-opened stores; • Inspection of objects, coordination, controlling of quality and im-plementation works company-subcontractors, supplying compa-nies and equipment companies, service providers • Local and remote administration of the store systems (PC, PDA, servers), localization and emerging issues in software, computer systems and networks, Help-Desk; • Control of outsource companies (service of laser and label printers, POS systems HW and SF maintenance, PBX service) • Telecommunication convergence project being implemented • Purchasing of new hardware&software. IT procurement • Budget management.

  • Trainee IT Manager
    October 2010 --- January 2011
    The same like as IT Manager + training in head office in Kirkel, Germany.

  • IT Specialist
    July 2008 --- October 2010
    • Customer support (english and russian speakers): HQ (50 employees) and 4 stores (400 empl.) (Windows, AD, ERP, printers) * Software deployment and testing. QA from customer side. * Negotiating with developers (Germany). Change requests, open item list. • Customer trainings: Back/Front office, ERP system (AS 400), Windows XP, 7. • Store opening question (data line, fiscal printers questions, all IT infrastructure deployment, electrical connection) * Installation and configuration of bar code printers Zebra Z4M Plus * Installation and configuration of other office peripheral hardware (printers, faxes, plotters) • POS systems Wincor Nixdorf hard&soft support: Back and front offices WN TP.Net • Purchasing of new hardware&software. IT procurement.

  • Key Account Service Manager
    October 2004 --- July 2008
    Conclusion of a service contracts with retail chains. Metro C&C, Fozzy group, FMCG companies: TM "Наша Ряба". New stores opening management (POS systems installation, time attendant system roll-out).


Self Assessment :
Retailserviceit supportE-commerceEDIscalesengineer
LinkedIn Assessment :
XPMicrosoft OfficeTelecommunicationsActive Directorypeople managementRetailERPTeam ManagementNegotiationTeam LeadershipVendor ManagementIT Service ManagementCustomer RelationsPlanningBusiness ManagementSupply ChainPurchasingE-commerceProcurementProblem SolvingContract negotiationCustomer ServiceB2BITILHardwareBudgetingIT ManagementTeam BuildingProject ImplementationSystem AdministrationOperating SystemsWindowsServersNetwork AdministrationEnglishIntegrationWANFMCGTroubleshootingContract NegotiationsIT OperationsWindows ServerProject PlanningGoogle AdwordsWeb AnalyticsmanagementBudgetsDisaster RecoveryBusiness AnalysisChange Management


  • Master's degree in Engines of space-rocket aircrafts from National Aerospace University -'Kharkiv Aviation Institute' in 2003
  • Specialist in Management of organizations from INIKO Higher engineering management school in 2001

Training and Certification

  • BRAIN2 Certification


BrightOwl Assessment:
Self Assessment:
Full Proficiency
Elementary Proficiency

Work Preferences

  • Notice Period:
    4 weeks
  • Positions I am interested in:
    IT Analyst retail analyst it support e-commerce Service Manager
  • Locations I am interested in:
  • Work From Home:
  • Work Regime:
    Permanent position
  • International:

Area / Region

Boyarka, Kyivs'ka oblast, Ukraine


Driving License
  • Yes