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Summary

Problem solving When given a task is able to determine and document the best approach and the time required carrying it out. Approaches the task in an organized and professional way and highlights revisions to the plan in timely manner, based on the work already done and new factors. Ensures that the work is carried out in a way that conforms to the rules of the organization. Delivers on time and works equally effectively on multiple tasks when necessary.

Analytical Able to acquire information and identify missing information. Able to look logically at a technical situation to solve problems and create new and innovative solutions. Prepared to use facts, data, measurements and a logical process to carry out a job.

Experiences

Current Experience

  • Service and aplication
    Since April 2013

Past Experience

  • Technical Service Manager
    December 2011 --- June 2012
    Technical service and Customer service intervention Medical Devices DNA diagnostics technology PCR platforms - Application consulting- service consulting - Implementation of customer service report and assay report - Preventive Maintenance - Corrective Maintenance – - Troubleshooting - Quality Control – Calibration – Validation - Biomedical Engineering - Technical Support – Electronic repair - Hardware Diagnostics CAPA / QMS / ISO 9001 / CTS / ISO 13485

  • Bio Technical Service Management and T.S. bio service
    January 2005 --- November 2011
    Technical service and Customer service intervention Medical Devices Electrosurgery Contrast injection Ventilation platform - Application consulting - Commisssioning - service consulting - Preventive Maintenance - Corrective Maintenance -Troubleshooting - Quality Control – Calibration – Validation - Customer Satisfaction -Technical Support – Electronic repair - Hardware Diagnostics Upgrade mechanical and software CAPA / QMS / ISO 9001 / CTS

  • TS / Service Engineer QC /Medical Imaging
    January 1998 --- December 2004
    Service Engineer TS Medical Imaging - Preventive Maintenance - Corrective Maintenance – Troubleshooting - Quality Control – Calibration – Validation - Customer Satisfaction - Technical Support – Troubleshooting - Hardware Diagnostics - Commisssioning - Electronic repair - mechanical repair - upgrade software CAPA-QMS-ISO 9001-ISO 13485 Six-Sigma Crystal Ball Nuclear medical systems maintenance repair instalation

  • TS / Service Engineer QC /Medical Imaging
    February 1997 --- January 1998
    Nuclear medical imaging systems - Commisssioning maintenance repair instalation - QC maintenance - electronic repair - mechanical repair - upgrade software - CAPA-QMS-ISO 9001-ISO 13485

  • Account Manager - Life Sciences
    January 1996 --- December 1997
    Technical service advice / Semiconductors - Active components - Passive components - Electromechanical - Sales and customer service manager - Commitment to Customer Service - Revenue Forecasting - P&L Oversight - Sales & Marketing Leadership - Sales Management Coaching - Consultative Sales Management Accomplished 3 year best sales manager

  • Manager
    January 1983 --- October 1993
    Sales and customer service manager - Customer Service Management-Commitment to Customer Service - Sales Leadership Training - Revenue Forecasting - P&L Oversight - Sales & Marketing Leadership - Sales Management Coaching - Consultative Sales Management Accomplished 3 year best sales manager

Personality

Self Assessment :
Analytical thinkingInterest in knowledgeIndependenceFlexibilityCuriosityCritical thinkingCoordinationCompetitivenessCollaborationAttention to detailAssertivenessOrganizationReaction to stressCreative thinkingEfficiencyInnovative thinkingOptimismProblem solvingSelf-disciplineStrategic thinkingWillingness to compromiseService orientedSelf-confidenceApproachability

Knowledge

LinkedIn Assessment :
Technical service ManagementService ManagementTechnical SupportmanagementCross-functional team leadershipMedical DevicesValidationISO 9000ISO 13485Team LeadershipCustomer SatisfactionQuality Control (QC)Clinical EngineeringVoice of the CustomerSurgical InstrumentsCath LabQuality SystemsHardware DiagnosticsField ServiceQuality ManagementTroubleshootingGMPRoot Cause AnalysisCalibrationElectronicsContrastCardiovascular ImagingContrast AgentsBiomedical EngineeringElectronic Product DevelopmentRadiation SafetyStability TestingInstrument ValidationRespirationPreventive MaintenanceCorrective MaintenanceEKGCell biologyDesign ControlCAPAMedical ImagingSix Sigma

Skills and Expertise

Self Assessment :
Supervise techniciansSolve problemsSite managementQuality control processOrganise meetingsOffice managementNetworkManufacture of GMP batchesmanaging a small teamManage data reporting systemsMaintenance of biomedical equipmentInterpret dataHandle callsForecasting of packaging workloadDocument employees training requirementsDesign protocolCollaborate with project teamAssign activitiesAssess site feasibility

Education

  • B1 in PLC SIEMENS/115U from H.R.I.T.O. Hasselt in 1997
  • Graduaat in Electronics - rule technique - Management from H.R.I.T.O. Tongeren in 1980

Training and Certification

  • ANGIOMAT 6000 Contrast injector angio Certification
  • ANGIOMAT Illumena Contrast injector angio Certification
  • Apollo project Certification
  • Conflicts of Interest Certification
  • COOLTIP E- Series RF ablation Certification
  • CT9000 / ADV Contrast injector CT Certification
  • Electric installations BA5 Certification
  • Fair Employment Practices Certification
  • Functional Imaging Certification
  • Integrity Policy Certification
  • International Trade Control Certification
  • Landauer Radiation Safety Certification
  • New rules service delivery Certification
  • OPTISTAR MR / LE Contrast injector MRI Certification
  • OPTISTAR LE / ELITE Contrast injector MRI Certification
  • OPTIVANTAGE DH Contrast injector CT Certification
  • Product complaints Certification
  • Puritan Bennett 840 critical care ventilator Certification
  • Quality Management Certification
  • Six-Sigma Crystal Ball 22 Dec. 2000 Certification
  • Strategies & Best Practices Certification
  • VALLYLAB FORC Argon II Certification
  • VALLYLAB FORCE EZ Electrosurgical Generator Certification
  • VALLYLAB FORCE FX Electrosurgical Generator Certification
  • VALLYLAB FORCE TRIAD Electrosurgical Generator Certification
  • VALLYLAB FORCE TRIAD Electrosurgical Generator Special Certification
  • VALLYLAB LIGASURE Electrosurgical Generator Certification

Languages

BrightOwl Assessment:
Self Assessment:
Dutch
Native
French
Full Proficiency
English
Full Proficiency
German
Professional Proficiency

Work Preferences

  • Positions I am interested in:
    Customer Service Manager Field Service Engineer service servicetec Biotech electrosurgery contrastinjecton respitory
  • Locations I am interested in:
    Belgium Brussels, Belgium Leuven, Belgium Luikhoek, Belgium Mechelen, Belgium
  • Work From Home:
    Yes, 0 to 2 days per week
  • Work Regime:
    Permanent position
  • International:
    Yes

Area / Region

België

Others

Driving License
  • Yes