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Summary

End to End Support with MSDP and Global Users

  • Add/Delete/Update/Remove Access for Citrix Applications
  • Server storage and Load Allocation on servers
  • Managing, updating and troubleshooting on Citrix Server
  • MSDP profile for users
  • Configuring and Troubleshooting of MSDP Profile.
  • Handling team of 20 Engineers.
  • Escalation and Process design of MSDP.
  • Major Ericsson tools for Users and MSDP i.e. One TM, One FM, WFM etc.
  • Provide Training, Development and Monitoring sessions to New Personnel for MSDP
  • Mentoring to Level A Engineer
  • Team Reports Management-Analysis
  • Designing CMMI Model for the Team
  • Managing and Supporting MSDP Team.
  • Quality Analysis for Service Desk
  • SOP design for MSDP.

Experiences

Current Experience

  • Senior Engineer Service Desk India
    Since September 2012

    End to End Support with MSDP and Global Users

    • Add/Delete/Update/Remove Access for Citrix Applications
    • Server storage and Load Allocation on servers
    • Managing, updating and troubleshooting on Citrix Server
    • MSDP profile for users
    • Configuring and Troubleshooting of MSDP Profile.
    • Handling team of 20 Engineers.
    • Escalation and Process design of MSDP.
    • Major Ericsson tools for Users and MSDP i.e. One TM, One FM, WFM etc.
    • Provide Training, Development and Monitoring sessions to New Personnel for MSDP
    • Mentoring to Level A Engineer
    • Team Reports Management-Analysis
    • Designing CMMI Model for the Team
    • Managing and Supporting MSDP Team.
    • Quality Analysis for Service Desk
    • SOP design for MSDP.

Past Experience

  • Technical Support Engineer India
    May 2011 --- September 2012

    • Network Connectivity of Router and their Products
    • Troubleshooting of computer and Wireless devices
    • Monitoring the LAN Support and Network Support Devices
    • Provide Network Support to the end users
    • Working on Wireless Adapters and Managing Updates
    • Working on Mac and Apple Applications
    • Working on Linksys Router and Security
    • Installing and configuring Wireless routers for different ISPs
    • Troubleshooting of N- Technology Routers.
    • Troubleshooting Wireless Products of 802.11 A/B/G and N standards.
    • Working on Mac and Apple Products.
    • Technical Support to Routers and Switches.
    • Configuring and Troubleshooting Wireless Video Cameras, Wireless Range Expanders.

Personality

Self Assessment :
Trust

Knowledge

Self Assessment :
It skillsQuality Assurance (QA)

Skills and Expertise

Self Assessment :
Analyze data Create SOPs Guide students Report dataControl data

Education

  • Bachelor of Technology in Information Technology from College of Engineering Sciences and Technology in 2010

Training and Certification

  • Citrix Xenapp 6.5 in 2015 Training
  • Citrix Xenapp 4.5 in 2014 Training
  • ITIl V3 in 2013 Certification

Languages

BrightOwl Assessment:
Self Assessment:
English
Professional Proficiency

Work Preferences

  • Notice Period:
    4 weeks
  • Work From Home:
    No
  • Work Regime:
    Permanent position
  • International:
    Yes

Area / Region

Munich, Germany

Others

Driving License
  • No