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Summary

end to end support with msdp and global users

  • add/delete/update/remove access for citrix Applications
  • server storage and load allocation on servers
  • managing, updating and Troubleshooting on citrix server
  • msdp profile for users
  • configuring and Troubleshooting of msdp profile.
  • handling team of 20 engineers.
  • escalation and process design of msdp.
  • major ericsson tools for users and msdp i.e. one tm, one fm, wfm etc.
  • provide Training, development and monitoring sessions to new personnel for msdp
  • mentoring to level a Engineer
  • team reports management-Analysis
  • designing cmmi model for the team
  • managing and supporting msdp team.
  • quality Analysis for service desk
  • SOP design for msdp.

Experiences

Current Experience

  • Senior Engineer Service Desk

    India
    Since September 2012

    end to end support with msdp and global users

    • add/delete/update/remove access for citrix Applications
    • server storage and load allocation on servers
    • managing, updating and Troubleshooting on citrix server
    • msdp profile for users
    • configuring and Troubleshooting of msdp profile.
    • handling team of 20 engineers.
    • escalation and process design of msdp.
    • major ericsson tools for users and msdp i.e. one tm, one fm, wfm etc.
    • provide Training, development and monitoring sessions to new personnel for msdp
    • mentoring to level a Engineer
    • team reports management-Analysis
    • designing cmmi model for the team
    • managing and supporting msdp team.
    • quality Analysis for service desk
    • SOP design for msdp.

    End to End Support with MSDP and Global Users

    • Add/Delete/Update/Remove Access for Citrix Applications
    • Server storage and Load Allocation on servers
    • Managing, updating and troubleshooting on Citrix Server
    • MSDP profile for users
    • Configuring and Troubleshooting of MSDP Profile.
    • Handling team of 20 Engineers.
    • Escalation and Process design of MSDP.
    • Major Ericsson tools for Users and MSDP i.e. One TM, One FM, WFM etc.
    • Provide Training, Development and Monitoring sessions to New Personnel for MSDP
    • Mentoring to Level A Engineer
    • Team Reports Management-Analysis
    • Designing CMMI Model for the Team
    • Managing and Supporting MSDP Team.
    • Quality Analysis for Service Desk
    • SOP design for MSDP.

Past Experience

  • Technical Support Engineer India

    May 2011 --- September 2012
    • network connectivity of router and their products
    • Troubleshooting of computer and wireless devices
    • monitoring the lan support and network support devices
    • provide network support to the end users
    • working on wireless adapters and managing updates
    • working on mac and apple Applications
    • working on linksys router and security
    • installing and configuring wireless routers for different isps
    • Troubleshooting of n- technology routers.
    • Troubleshooting wireless products of 802.11 a/b/g and n standards.
    • working on mac and apple products.
    • Technical Support to routers and switches.
    • configuring and Troubleshooting wireless video cameras, wireless range expanders.

Personality

Self Assessment :
Trust

Knowledge

Self Assessment :
It skillsQuality Assurance (QA)

Skills and Expertise

Self Assessment :
Analyze data Create SOPs Guide students Report dataControl data

Education

  • Bachelor of Technology in Information Technology from College of Engineering Sciences and Technology in 2010

Training and Certification

  • Citrix Xenapp 6.5 in 2015 Training
  • Citrix Xenapp 4.5 in 2014 Training
  • ITIl V3 in 2013 Certification

Languages

BrightOwl Assessment:
Self Assessment:
English
Professional Proficiency

Work Preferences

  • Notice Period:
    4 weeks
  • Work From Home:
    No
  • Work Regime:
    Permanent position
  • International:
    Yes

Area / Region

Munich, Germany

Others

Driving License
  • No

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