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Summary

I have 7 years of experience in IT industry with hands on experience of the complete SDLC lifecycle. This subsumes requirement analysis, software design cycle including product management, requirements solicitation, software and solution design and architecture, development, documentation, testing, deployment and training.

Experiences

Current Experience

  • SAP CRM Functional Consultant
    Since August 2007
    I have 7 years of experience in IT industry with hands on experience of the complete SDLC lifecycle. This subsumes requirement analysis, software design cycle including product management, requirements solicitation, software and solution design and architecture, development, documentation, testing, deployment and training.  Currently working as a SAP CRM Functional Consultant with Tata Consultancy Services Ltd, Gurgaon since 2007 to till date.  Experience in requirement gathering, analysis, design, implementation and testing.  Able to translate business objectives into clear functional and technical requirements.  Worked on Base Customization, Sales, Marketing, Services, CRM Webclient UI, Basics of Solution Manager.  Master data and Basic functions: Organizational data setup, Business partners, Partner Processing, Transaction types, Item categories, Copying control.  Marketing: Campaign Management, External List Management (ELM), marketing plans, Marketing plan elements, Customer segmentation, Personalized mails.  Services: Ibase Management, Service Agreements and Service Contracts, Service Plans, Service Order Management, Customizing Complaints and Returns.  CRM INTERACTION CENTER WEB CLIENT: Worked on Automation of Interaction Centre with CTI call Attached Data.  SALES: Have worked on Opportunity Management, Copying control, Quotation Management, Order Management, Activity Management in Sales, Contract Management Etc.  Good Exposure on Requirements Analysing and Streamlining and Management.

  • SAP CRM Functional Consultant
    Since August 2007
     Currently working as a SAP CRM Functional Consultant with Tata Consultancy Services Ltd, Gurgaon since 2007 to till date.  Experience in requirement gathering, analysis, design, implementation and testing.  Able to translate business objectives into clear functional and technical requirements.  Worked on Base Customization, Sales, Marketing, Services, CRM Webclient UI, Basics of Solution Manager.  Master data and Basic functions: Organizational data setup, Business partners, Partner Processing, Transaction types, Item categories, Copying control.  Marketing: Campaign Management, External List Management (ELM), marketing plans, Marketing plan elements, Customer segmentation, Personalized mails.  Services: Ibase Management, Service Agreements and Service Contracts, Service Plans, Service Order Management, Customizing Complaints and Returns.  CRM INTERACTION CENTER WEB CLIENT: Worked on Automation of Interaction Centre with CTI call Attached Data.  SALES: Have worked on Opportunity Management, Copying control, Quotation Management, Order Management, Activity Management in Sales, Contract Management Etc.  Good Exposure on Requirements Analysing and Streamlining and Management.

Knowledge

LinkedIn Assessment :
SAP CRMsap crm sales, service, Marketing and Ic Webclient

Education

  • Bachelor of Technology (B.Tech.) in Electrical and Electronics Engineering from Kendriya Vidyalaya Ramgarh Cantt in 2002

Area / Region

Mumbai, Maharashtra, India

Others

Driving License
  • No