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Summary

I am a multilingual professional with strong interpersonal and relationship building skills. Described as meticulous over quality work, personal contribution, collaboration, customer satisfaction and brand standards. Experienced in project management, account management, medical events and operational process improvement with a keen interest in the DMAIC model. Curious and versatile by nature, I seek challenges were I can push my limits in order to learn, grow and have an impact.

Experiences

Current Experience

  • Medical Project Manager
    Since August 2016
    - Implement MENA and Southeast Europe Medical Affairs tactical plan - Build 2017 MENA and Southeast Europe tactical plan - Identify process gaps, develop and implement strategies to streamline project efficiency - Manage budget spent to ensure accuracy and appropriate use - Oversee vendors/agencies to ensure quality, deliverables and timelines - Ensure compliance, problem resolution and stakeholder relationships throughout projects

Past Experience

  • Key Account Project Manager International
    January 2015 --- April 2016
    - Lead and manage projects ensuring timely implementation and review - Manage vendor and partner relationships and internal cross-functional team - Assess growth business opportunities, make presentations, draft proposals and finalize offers - Ensure KPIs, compliance, quality and budget are met - Maintain and grow key accounts

  • Real Estate Account Manager
    August 2013 --- December 2014
    - Manage residential properties and clients - Monitor contract, financial, budgeting and forecasting functions - Evaluate, plan and coordinate whole property renovations - Manage construction vendors and deadlines

  • Account Manager - Life Sciences
    July 2012 --- August 2013
    - Generate sales with new and assigned accounts - Develop relationships with key stakeholders - Review customer needs and provide relevant customized solutions - Align project activities and support project lifecycle - Secure complete customer satisfaction and payments

  • Pension & Benefits Account Manager
    January 2011 --- January 2012
    - Manage pension and benefits accounts for employees and retirees - Support customers and interpret benefits package and retirement plan contracts - Analyze data, develop reports and guarantee transaction validity and integrity - Evaluate files, moderate risk and warrant payments

  • Financial Advisor
    August 2009 --- August 2010
    - Provide personalized financial assistance for retirement - Inform customers on current investment returns and growth strategy - Process financial transactions - Generate leads and cross sell Sun Life retirement products

  • Senior Customer Service Agent & Interim Assistant Manager
    July 2004 --- March 2009
    - Handle irate customers and mitigate conflict - Manage lost parcel tracing and delivery - Ensure 100% satisfaction of VIP accounts - Generate leads and retain clients through available tools - Evaluate KPIs, lead, coach, and motivate customer service representatives

Personality

Self Assessment :
Analytical thinkingAttention to detailCommunicativeEfficiencyFlexibilityOrganizationProactivityProblem solvingResult OrientedService orientedCollaborationCoordination

Knowledge

Self Assessment :
Account ManagementBudget ManagementCommunication SkillsEvent ManagementmanagementMicrosoft OfficeMultilingualPharmaceuticalsProblem SolvingProcess improvementProject ManagementProject CoordinationProject PlanningTeamwork
LinkedIn Assessment :
Account ManagementmanagementProject ManagementProperty ManagementProcess improvementCustomer ServiceLeadershipAdministrationB2B SalesFacilitationNetworkingCreative Problem SolvingAnalyticalCritical ThinkingProfessionalstrategicGood CommunicatorInterpersonal Skillsteam playerQuick LearnerWell OrganizedHighly DedicatedQuality orientedAccountableEthicalStrategy

Skills and Expertise

Self Assessment :
Analytical skills Interact with physiciansCollaborate with medical teamCollaborate with project teamCoordinate projectsEstablish relationships with Key Opinion LeadersExecute scientific projectsFinancial administrationFollow up projectsManage multiple projectsNegotiate budget Organise meetingsSolve problems

Education

  • Graduate Certificate in Leadership from McGill University in 2011
  • Graduate Diploma in Management; Entrepreneurship specialization from McGill University in 2009
  • Bachelor’s Degree in Major: Economics - Minor: Business from Concordia University in 2007
  • Associate’s Degree in Social Sciences from Dawson College in 2003

Languages

BrightOwl Assessment:
Self Assessment:
English
Full Proficiency
French
Full Proficiency
Greek
Native

Work Preferences

  • Positions I am interested in:
    Project Manager
  • Locations I am interested in:
    London, United Kingdom Switzerland
  • Work From Home:
    Yes, 0 to 2 days per week
  • Work Regime:
    Permanent position :    60%-100% FTE
    BrightOwl freelancer :    25-50 Hours per week :    100 Free Per Month(in coming months)
  • International:
    Yes

Area / Region

Baar, Switzerland

Others

Driving License
  • Yes