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Summary

Project Manager and customer care responsible

Experiences

Current Experience

  • Project Manager


    Since July 2014
    * implementation management: Analysis of customer's needs, creation of the project (architecture, requirements, timelines), installation and configuration of the Software * Documentation: management of all customers-related Documentation (pre-installation and project tracking papers, overviews) * customer care: customers requests triage, follow up, slas management * collaboration with R&D: users needs Analysis, new features design, technical and functional Testing i also implemented the service desk and created forms for the documentations. * Implementation management: analysis of customer's needs, creation of the project (architecture, requirements, timelines), installation and configuration of the software * Documentation: management of all customers-related documentation (pre-installation and project tracking papers, overviews) * Customer care: customers requests triage, follow up, SLAs management * Collaboration with R&D: users needs analysis, new features design, technical and functional testing I also implemented the service desk and created forms for the documentations.

Past Experience

  • Radiographer

    June 2014 --- July 2014
    projective radiology in a small Hospital

  • research scholar

    May 2013 --- April 2014
    i was involved in Research projects about radiation and contrast media dose, especially for what concerns computed tomography. i was also part of the italian imagegently project (radiation dose lowering in paediatric imaging). this experience made me an Expert in dose monitoring tools such as qaelum tqm, bayer certegra and ge dosewatch.

  • Radiologic Technologist

    May 2012 --- April 2013
    Trainee in projective radiology and ct.

  • Promoter

    October 2010 --- April 2013
    promoter for electroinic devices such as computers, printers and mobile phones.

  • HR Manager

    June 2006 --- October 2008
    staff Research and selection: publication of employment ads, cvs Analysis, job interviews. customer management: customer needs Analysis, cvs selection, report presentation, Problem Solving. worker management: hirings, payrolls, administration.

Knowledge

LinkedIn Assessment :
RadiologiaTomografia computerizzataStrumenti medicaliOspedaliDigital ImagingRadiologyRadiation dose monitoringCTImmagini medicaliMicrosoft OfficeQuality ManagementAuditingHR StrategySQLProject ManagementProject PlanningSoftware Project ManagementScheduling

Education

  • Degree in Radiology techniques from Università di Pisa / University of Pisa in 2011
  • Degree in Communication from Università di Bologna / University of Bologna in 2005

Languages

BrightOwl Assessment:
Self Assessment:
Italian
Native
French
Professional Proficiency
English
Full Proficiency
Dutch
Elementary Proficiency

Work Preferences

  • Positions I am interested in:
    Project Manager Customer Services Manager Customer Service Assistant
  • Work From Home:
    No
  • International:
    Yes

Area / Region

Leuven, Belgium

Others

Driving License
  • Yes

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