Since July 2014
* Implementation management: analysis of customer's needs, creation of the project (architecture, requirements, timelines), installation and configuration of the software * Documentation: management of all customers-related documentation (pre-installation and project tracking papers, overviews) * Customer care: customers requests triage, follow up, SLAs management * Collaboration with R&D: users needs analysis, new features design, technical and functional testing I also implemented the service desk and created forms for the documentations.
June 2014 --- July 2014
Projective radiology in a small hospital
May 2013 --- April 2014
I was involved in research projects about radiation and contrast media dose, especially for what concerns Computed Tomography. I was also part of the Italian ImageGently project (radiation dose lowering in paediatric imaging). This experience made me an expert in dose monitoring tools such as Qaelum TQM, Bayer Certegra and GE DoseWatch.
May 2012 --- April 2013
Trainee in projective radiology and CT.
October 2010 --- April 2013
Promoter for electroinic devices such as computers, printers and mobile phones.
June 2006 --- October 2008
Staff research and selection: publication of employment ads, CVs analysis, job interviews. Customer management: customer needs analysis, CVs selection, report presentation, problem solving. Worker management: hirings, payrolls, administration.
Degree in Radiology techniques from Università di Pisa / University of Pisa in 2011
Degree in Communication from Università di Bologna / University of Bologna in 2005