Chief of Party - (CoP)
Since March 2015
Implementation of the three year USAID project on 16 Municipalities of Kosovo, providing leadership and direction; having oversight for project management, strategic vision, fiscal integrity, quality and timing of deliverable's, and overall coordination with partners. Manage and mentor project staff and subcontractors and ensure the quality, cost, and timeliness of performance of the project and provide oversight for procurement, training, technical assistance, and other activities on the project.
Head of Business Development Component
October 2014 --- July 2015
Planning and implementing activities to support private sector opportunities for non-majority communities in target municipalities through job creation and support to entrepreneurs. Substantial networking and outreach in order to source and evaluate such opportunities, to design programs providing the technical support needed to carry them forward, and to facilitate their financing.
Executive Managing Director
May 2013 --- November 2014
Develop the strategy for delivering excellent service to long term strategic clients together with further developing the new business capability. Achieve annual sales order value and revenue targets which include gross margin targets, by selling the portfolio of products & services to new customers in defined vertical markets. Develop the commercial business plan for all sales activities, including sales strategy, pricing models, target markets; and to reach management agreement on achievable revenue goals and assuming the responsibility for delivery of those goals.
May 2013 --- June 2014
KING ICT is the leading systems integrator in Croatia and surrounding region, offering integrated IT business solutions, from consulting services, design, development, construction, management, enhancement and maintenance of IT systems to user training. Develop the strategy for delivering excellent service to long term strategic clients together with further developing the new business capability. Achieve annual sales order value and revenue targets which include gross margin targets, by selling the portfolio of products & services to new customers in defined vertical markets. Develop the commercial business plan for all sales activities, including sales strategy, pricing models, target markets; and to reach management agreement on achievable revenue goals and assuming the responsibility for delivery of those goals.
Account Manager - Life Sciences
August 2012 --- May 2013
Analyzing and determining the most important account in an company, at any one time. Determine the most crucial needs of these key customers and carries them out to ensure that they receive first-class customer care and service. Develop a strategy to manage the account and setting objectives about the account management. Interacting and communicating with the client on a regular basis to determine changing tastes and preferences. Carries out continuous market analysis and research on the dynamics of the account. Defining pricing structure for the client., Manage conflict and comes up with effective negotiation and sales strategies and conduct account reviews.
Workforce Development and Business Support Services Lead
August 2009 --- August 2012
Booz Allen Hamilton, a leading strategy and technology consulting firm, works with clients to deliver results that endure. Sector skills gap analysis on identification of skills needed in the economy for building institutional capacity of workforce development organizations by introducing demand-driven curricula, training, and practical skill-building programs. Technical support on job creation through increasing youth entrepreneurial skills Technical assistance / capacity building of the consulting and commercial legal professions. Technical assistance and counseling to business/industry associations on financially sustainable operations identification and development.
January 2007 --- August 2009
Prishtina International Airport is the only international airport in Kosovo. The Airport fulfills the social, business, government and military needs of the country and handles close to 2 million passengers per year. ANSP Division budget planning and monitoring. Internal policies, procedures, rules and regulations development 70 staff management, including middle managers and supervisors. Chairing weekly management meetings. Provide assistance to General Manager in matters regarding the personnel policy, departmental and internal procedures. Travel and trainings management, authorization and monitoring. Problems solving related to the day-to-day operations of the division. PIA J.S.C representative in meetings with Civil Aviation, NATO Forces Air Ops Kosovo, Icelandic Civil Aviation and other external parties related to the airport airspace operations.
Bussines Development Manager
March 2005 --- August 2009
The Success Solutions consulting since founded in 2005, it deals with major local companies consulting them in business and marketing strategies and other development fields. Operational staff management Delivery Management Service Management Financial Management Business Development Manage the financial profitability of the company including revenue growth and contribution rate per employee Improve service and efficiency to clients Problem, release and change management Improving client satisfaction Improving service levels Coaching and engaging high performance teams
September 2006 --- January 2007
Pro-Credit Bank, a successor of Micro Enterprise Bank, the most successful bank in Kosovo since 2000 was established with the initiative of several internationally-renowned financial institutions. Pro-Credit is a development bank that provides full-range services offering excellent services to clients with a wide array of banking products. Assessing compliance with written policies and procedures. Evaluate adequacy of internal control and recommend. Work with trustees and management ensuring that all major risks of the Bank are identified and analyzed, on an annual basis, make recommendations on the systems and procedures being reviewed, report on the findings and recommendations and monitor management's response and implementation. Work with management to ensure a system is in place which ensure that all major risks are identified and analyzed, on an annual basis.
Deputy Divisional Director
November 2003 --- September 2006
Prishtina International Airport is the only international airport in Kosovo. The Airport fulfills the social, business, government and military needs of the country and handles close to 2 million passengers per year Designed and managed implementation of the Prishtina Airport policies in accordance with UN ICAO, ICAA, IATA, UN CARO and Kosovo government laws for the following departments (still in use today): Budgeting System; Financial Accounting; Business Continued Education/Training; Procurement; HR Manual & Orientation Procedures.
November 2002 --- October 2003
The Italian Business Services, is an Italian/Kosovo owned company operating in Kosovo since 2000, mainly dealing with business consulting for major Italian investors in Kosovo Research and data collection; Conducted analysis; Interviewed employees, management team and other stakeholders; Ran focus groups and facilitated trainings; Business proposals/presentations preparation and presentation Building good relationships with clients and potential customers, Identified issues and formed hypotheses and presented them to the board of directors Formulated and implemented recommendations/solutions to enhance the number of clients and the products’ variety Ensured the client receives the assistance needed to implement the recommendations/solutions; Managing projects and programmes; Leading and managing those within the team, including analysts; Larger leadership role in the management of client relationship
Elections Trainer (Temporary position) Kosovo
November 2001 --- October 2002
The OSCE is the world's largest regional security organization whose 56 participating States span the geographical area from Vancouver to Vladivostok Recruiting applicants for job in the elections Organizing meetings with political parties Updating and Maintaining the Administrative System, running of office Preparing the financial reports, budget analysis Paper work, filing, organizing mails shots Liaising and negotiating with clients statutory Office maintenance and bills Coordinate, monitor and evaluate election procedures Prepare correspondence, memorandums, reports, and statistics
MBA in Engieering and Management from Technische Universität Wien / Technical University Vienna in 2005