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Summary

senior Quality Assurance and processes Expert

keywords : Medical Device, sw, services and Project Management, team management

iso13485 - iso14971 - iec62304 - iec 62366

excellence, amélioration continue

kpi, indicateurs

cmmi, topomaintenance, tma

Experiences

Past Experience

  • Medical device - Process and QA officer Louvain-la-Neuve, Ottignies-Louvain-la-Neuve, Belgium

    February 2011 --- August 2015

  • Excellence driver - Process and services manager

    September 2002 --- January 2011

    arcelor liège - driver for “excellence approach”  - topomaintenance

    • study of working habits and improvement proposals to reduce cost, effort and time by description and improvement of work processes, Root Cause Analysis, “one point lessons”, team Coaching, Training plan…
    • definition of kpis and follow-up; reporting to the management.
    • incidents root analyses and predictive maintenance actions.

     

    arcelor liège – services and processes manager - Quality Assurance driver – team manager

    • description in documents and flowcharts of new processes according to the guidelines given by the top management and the standards, to harmonize work processes throughout projects. implementation and follow-up (definition of kpis, measurements, corrective actions and improvements proposals). Coaching of project leaders.
    • definition and implementation of a new maintenance organization (separation of projects and maintenance): definition of processes with the management and the operational teams, realization, process description (Documentation); Change Management.
    • Leader of a group thinking about Documentation handling and tools
    • Quality Assurance audits (in order to define and improve the maturity level of the organization).
    • management of four supply chain it teams: work organization and work processes description (project development, incident management, maintenance and support of several it Applications: expedition sw, Supply Chain Management, …), skills matrix and Training plan, backup, contact with professional unions… definition of slas and follow-up.

     

    arcelor liège – project portfolio manager and customers relationship

    • contact with customers, management of deadlines, Budgets…on the complete project portfolio.
    • contracts management; definition of slas and follow-up.

     

    arcelor liège – Project Manager

  • Consultant and Business Analyst Brussels, Belgium

    July 1998 --- August 2002

    banking :

    Finance and insurance:

    telecommunication:

Personality

Self Assessment :
AdaptabilityAnalytical thinkingCollaborationEfficiencyOptimismProblem solvingService orientedFlexibility

Education

  • Cinvil Engineer in Applied mathematics from Université Catholique de Louvain in 1998

Languages

BrightOwl Assessment:
Self Assessment:
French
Native
English
Full Proficiency
Dutch
Professional Proficiency

Area / Region

Namur, Belgium

Others

Driving License
  • Yes

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