BrightOwl Loader Loading


Senior quality assurance and processes expert

Keywords : Medical device, SW, services and project management, Team management

ISO13485 - ISO14971 - IEC62304 - IEC 62366

Excellence, amélioration continue

KPI, indicateurs

CMMi, TopoMaintenance, TMA


Past Experience

  • Medical device - Process and QA officer Louvain-la-Neuve, Ottignies-Louvain-la-Neuve, Belgium
    February 2011 --- August 2015

    • Realization and implementation of a “Quality Management System”: writing of a set of project management and development processes, according to international standards (ISO 14971, ISO 13485, IEC 62304, IEC 62366) in order to improve organization and efficiency.
    • Training / coaching of the team on the processes.
    • Quality management: verification of the use of the defined processes by the team; audits, definition of indicators / KPIs and follow-up; reports, corrective actions; processes improvements.
    • Change management: change control board and change management process.
    • Participation to the realization of the certification file and to the verification and validation activities.
    • Quality manager for the document validation process (using the Metadoc tool)
    • Administrator of the Redmine application (follow-up of realizations, documents sharing…) including the Wiki. End-users training (technical writing and instruction).

  • Excellence driver - Process and services manager
    September 2002 --- January 2011

    Arcelor Liège - Driver for “Excellence approach”  - TOPOMaintenance

    • Study of working habits and improvement proposals to reduce cost, effort and time by description and improvement of work processes, root cause analysis, “one point lessons”, team coaching, training plan…
    • Definition of KPIs and follow-up; reporting to the management.
    • Incidents root analyses and predictive maintenance actions.


    Arcelor Liège – Services and Processes manager - Quality assurance driver – Team manager

    • Description in documents and flowcharts of new processes according to the guidelines given by the top management and the standards, to harmonize work processes throughout projects. Implementation and follow-up (definition of KPIs, measurements, corrective actions and improvements proposals). Coaching of project leaders.
    • Definition and implementation of a new maintenance organization (separation of projects and maintenance): definition of processes with the management and the operational teams, realization, process description (documentation); change management.
    • Leader of a group thinking about documentation handling and tools
    • Quality assurance audits (in order to define and improve the maturity level of the organization).
    • Management of four supply chain IT teams: work organization and work processes description (project development, incident management, maintenance and support of several IT applications: expedition SW, supply chain management, …), skills matrix and training plan, backup, contact with professional unions… Definition of SLAs and follow-up.


    Arcelor Liège – Project portfolio manager and customers relationship

    • Contact with customers, management of deadlines, budgets…on the complete project portfolio.
    • Contracts management; definition of SLAs and follow-up.


    Arcelor Liège – Project manager

    • For a new expedition system: project management (planning, team work organization…)
    • Contact with end-users and different stakeholders; follow-up of realizations.
    • Training and end-user coaching and support. Technical and end-users documents writing.

  • Consultant and Business Analyst Brussels, Belgium
    July 1998 --- August 2002

    Banking :

    • product management and customer contact;
    • implementation and installation of a banking software (control of communication between payment terminal and bank). Training of end-users, technical writing.

    Finance and insurance:

    • design and implementation of Business Intelligence and reporting solutions;
    • conciliation between opposite points of views and positions;
    • complex problem solving.


    • member of the maintenance team for rating applications in a telecom company.


Self Assessment :
AdaptabilityAnalytical thinkingCollaborationEfficiencyOptimismProblem solvingService orientedFlexibility


  • Cinvil Engineer in Applied mathematics from Université Catholique de Louvain in 1998


BrightOwl Assessment:
Self Assessment:
Full Proficiency
Professional Proficiency

Area / Region

Namur, Belgium


Driving License
  • Yes