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- i am not the type of those who prise a convenient 8 am till 4 pm , i am the type who believes that through hard work , spirits and personal skills , i can bust all the doors open , i learn from my own mistakes, i drive joy from proving myself that nothing is impossible on the way , i am devoted person so i like positive air . - I love people and i love to make them happy . - i am really open minded , i respect and appreciate all cultures , i worked always with multi national people and they liked me so much and considered me a friend also after finishing the work conditions . - smile for customer , smiling even over the phone , i am convinced that customer can hear my simile through the phone call . - in any field customer has alwayes right , we need to understand that customers pay for us all our salaries , from CEO till the smallest employee . - i like problem solving , it is always a personal challenge for me , to prove to myself that what i am saying about my skills , is not bla bla bla . - direct way to success is , honesty , hard work , learning from mistakes . - i feel very happy when i can be a reason of a smile , that makes me motivated and satisfied . .


Current Experience

  • Multilingual Expert Tour Guide
    Since May 2005
    - Guiding and leading ( italian , german and english ) tourists in all sight-seeing in egypt including temples , museums and safari in oasis . - Working with the international Tour ( Franco Rosso , Turisansa , Alpi Tours , Turchesi , Oft Reisen , Kuoni , FTI ) - Working on Nile cruises ships accompanying incentive groups on board and outside sightseeing . - Welcoming guest upon arrival in aeroport and tranfering them to ships or hotels. - Making info meeting upon arrival to ships , for welcoming guest , acting ship orientation , controlling documents and selling the optional excursion packages for agency to achieve agency sale target . - Mice experience concentrated in ( organizing and guiding closed group for organizations or exhibitions from abroad , contacting hotel and suppliers for the clients needs , holding invoices , survey the clients feed back and service reports. - Making arrangements for catering, accommodation, transport and excursions. - Inspecting hotel safety and cleanliness. - Offering sightseeing advice. - Organising and leading excursions. - Guest problems solving. - Translating and interpreting. - Preparing reports. - Ensuring that tour members booked to travel are in attendance. - Organise social activities to allow people on the tours to get to know each other. - Confirm accommodation numbers with hostels in each location. - Provide detailed information on local sites to tour members. - Assist tour members with travel advice and information as necessary. - Provide information on local bars, restaurants, shopping and activities in each location. - Promote and sell day tours to tour members, which will earn additional commissions. - Provide support for tour members as necessary.

Past Experience

  • Assistant Office Manager
    May 2002 --- May 2005
    - Organization and coordination of the office missions and activities. - Following up the achievement of the activities. - Handling interrelated tasks with Departments. - writing comprehensive and professional correspondence to international clients. - Perform strategic customer satisfaction policies. - Monitor and report on activities and provide relevant management information. - Coordination & customer relation management. - Provide complete support for office manager with general administrative duties - Input mailing inventory use daily and track usage mailings for multiple organizations; order new printed inventory as needed - Research issues for customers - Conduct online research projects including contacting state departments by phone to request records and follow up with them - Contact customers to verify payment amount . - Help accounting department by assembling/organizing weekly deposit records for multiple organizations - Data entry - Assist office manager with legal state filings and financial reports - Send correspondence - Keep track of mail forwarding from stores - Order office supplies - Second in charge of answering and directing all incoming phone calls - Provide backup and overflow support for all front office tasks such as filing, customer service, returning calls to customers as needed, and updating customers’ mailing information

  • Operation Executive
    April 2001 --- April 2002
    - Arranging Tours Files and Contacting hotels & travel agents abroad. - Writing comprehensive and professional correspondence to international clients. - Be involved in planning , selling the travel and tourism products/services of the organization, while maintaining high level of customer satisfaction. - Producing the most innovative, attractive and price-worthy proposals for all client requests. - Carries all duties of assistant manager when absent. - Holds a reservation agenda and log book, follows up activating Guests' suggestions, complaints and writing operation's reports. - Maintaining and upgrading the High level of service delivery at all times. - Travel to proposed tour sites, check them out and experience the services before assessing the tourism potential.


Self Assessment :
Analytical thinkingAssertivenessCommunicativeAdaptabilityInterest in knowledge


LinkedIn Assessment :
People-orientedpeople managementCustomer Satisfactionorganization skillsProblem SolvingSalesHuman ResourcesForeign LanguagesLanguage TeachingGermanItalianMicrosoft OfficeOffice AdministrationMultilingualMulti-national ExperienceOpen-mindedness

Skills and Expertise

Self Assessment :
Guide studentsApprove queries Report dataAssist with proceduresCommunicate with sponsorData entryWrite papers


  • certificate courses in Human resources management from Knowledge Academy in 2015
  • Diploma . in Tourist Guidance from Faculty of tourism and hotels - helwan univrsity in 2002
  • Bachelor's degree in Italian Language and Literature from Ain Shams University - faculty of Alsun in 2000

Training and Certification

  • • Customer service training course by American Chamber of Commerce in Egypt in 2015 Training
  • • Telesales Training Course by Vodafone Egypt in 2015 Training
  • • HR Management training Course by knowledge academy in 2015 Certification
  • •Tourism guidance Diploma in 2002 Certification
  • • Faculty of Alsun - Ain Sham University in 2000 Certification


BrightOwl Assessment:
Self Assessment:
Full Proficiency
Full Proficiency
Elementary Proficiency

Area / Region



Driving License
  • No