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I am a very well independent individual, seeking an experience to work in a good company, and further utilize my already developed skills. I have developed interpersonal and leadership skills through my previous employment on a daily basis. It has motivated me to seek a rapid, well developed company that it wills an able me to continue and to proceed into a higher level of position within tourism industry


Current Experience

  • Translator
    Since January 2017

Past Experience

  • Interpreter
    March 2016 --- December 2016

  • Tourism intern
    November 2015 --- February 2016

  • Service Desk Agent
    June 2013 --- December 2014

  • Customer service represntitve
    April 2010 --- October 2012
    Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned.

  • Customer support Agent at Etisalat
    March 2008 --- July 2009
    #helping customers about all our services concerns #reciveing the claims, and trying to solve them #giving the right information to the customers about the services #follow up the delayed installtion request,and trying to provice the nearest appointments #coordinating with technical department

  • Administrator at Roads and transportation Authority
    March 2007 --- March 2008
    #Supervise administrative and support staff #Manage day-to-day administrative processes such as purchasing supplies and equipment . #Coordination of office records management, mail, couriers, supplies organisation. #General Administrative Duties


Self Assessment :
Creative thinkingCharmCollaborationCommunicativeCoordinationCritical thinkingFlexibilityOptimismOrganizationOrientationProactivityProblem solvingInterest in knowledgeKindness


Self Assessment :
Market researchMarketing Communications
LinkedIn Assessment :
Social MediaCustomer ServiceLeadershipSocial NetworkingTeamworkTeam LeadershipMicrosoft OfficeNegotiationMicrosoft ExcelResearchEvent ManagementFacebookOnline AdvertisingMarketing CommunicationsSocial Media MarketingProject PlanningProject ManagementEnglishTravel ManagementTravel ArrangementsTourism ManagementHeritage TourismSustainable TourismmanagementTeam ManagementMarketing StrategyTourismHospitality IndustryPublic RelationsStrategic Planning

Skills and Expertise

Self Assessment :
Develop marketing strategies Analyze dataDefine market needsIdentify market opportunitiesImplement marketing plansEvaluate post-marketing surveillance study


  • Master's degree in Tourism and Communications from Escola Superior de Hotelaria e Turismo do Estoril in 2016
  • Bachelor in Mass Communications from Cairo University in 2011
  • Certificate in ticketing and reservations from International Training Academy in 2002
  • High school certificate in scientific section from Abu Dhabi Secondary school in 2000


BrightOwl Assessment:
Self Assessment:
Full Proficiency
Professional Proficiency

Work Preferences

  • Notice Period:
    1 week
  • Positions I am interested in:
    Marketing Manager Account Executive Account Manager
  • Locations I am interested in:
  • Work From Home:
  • Work Regime:
    Permanent position
  • International:

Area / Region

Lisbon, Portugal


Driving License
  • No