Since June 2015
Marketing executives contribute to and develop integrated marketing campaigns. Tasks can involve: liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations; communicating with target audiences and managing customer relationships; sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organisation and the campaign; managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs; writing and proofreading copy; liaising with designers and printers; organising photo shoots; arranging the effective distribution of marketing materials; maintaining and updating customer databases; organising and attending events such as conferences, seminars, receptions and exhibitions; sourcing and securing sponsorship; conducting market research, for example using customer questionnaires and focus groups; contributing to, and developing, marketing plans and strategies; managing budgets; evaluating marketing campaigns; monitoring competitor activity; supporting the marketing manager and other colleagues.
Customer Service Representative
November 2014 --- February 2015
• Answer courteously inbound calls and respond to customer inquiries. • Maintains customers and providers records with confidentiality. • Resolves product problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Provide personalized customer service by responding to the needs of the customers.
April 2014 --- October 2014
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases. • Liaising with staff in other departments and with external contacts. • Receives calls and forward to different sectors of the company. • Organizing and storing paperwork, documents and computer-based information. • Photocopying and printing various documents, sometimes on behalf of other colleagues
Bachelor of Science (BS) in Computer Engineering from Asian College, Dumaguete in 2014
Bachelor of Science (BS) in Civil Engineering from Silliman University in 2011