June 2016 --- August 2016
Responsibilities: - Handling multiple projects simultaneously in the global healthcare industry (market research) across different markets - Coordination and communication with internal and external teams to ensure the highest standard of project delivery - Being main point of contact for clients and partners: communication and negotiation - Project budget analysis and allocation with insurance of effective use of it. - Manage the team (up to 10 persons) working on the project together with optimization of the working environment of internal team (might be cross-cultural team) and international vendors. - Planing the working directions in order to accomplish the project to cost, quality and timescales required - Controlling an execution of the project as well as coordination and supervision of the fieldwork.
Global Sanctions and Interdiction online/offline service specialist
November 2014 --- May 2016
Responsibilities: Providing support in anti-money laundering (AML) compliance program, money transfer management using internal programs, information verification, processing investigations, processing agent and customer queries received over the phone, e-mail or directly working with money transfers, mentoring and assisting during training for new hires, continuous improvement of Customer Experience, operational efficiency.
Human Resources Internship
November 2013 --- May 2014
Responsibilities: Coordinating recruiting activities, administrating files, data analysis, identifying enhancements to recruiting systems and processes
Skills and Expertise
Analytical skillsCoordinate projectsHandle calls
Bachelor's degree in Economics from ISM University of Management and Economics in 2014
Exchange year - Erasmus program in Business Administration and Management, General from ISC Paris in 2013
Master's degree in Healthcare Economics, Policy and Law from Erasmus University Rotterdam in 0
Training and Certification
Customer centricity in 2016 Training