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Summary

Post Graduate Diploma in Business Administration specialized in Customer Relationship Management (CRM) with QA experience and:  Bachelor of Science (B.Sc) Degree.  Diploma in Pharmacy (D.Pharm) Degree.  5 years of experience in the Aviation/Airline Industry as a Flight Attendant & In Flight Manager.  5 years of experience as a Senior Medical Transcriptionist & Front/Customer Office Manager. • Highly proficient professional with good proven problem solving and team leading abilities having good experience in QA and in customer relationship management. • Natural inclination towards high quality. • Well-rounded, communicative, creative problem-solver with excellent soft-skills. • Anticipate the customer's needs to ensure customer satisfaction. • Develop positive relationships with internal team members and effectively communicate customer feedback. • Provide support and guidance to internal team whenever necessary. • Fast learner who has been consistently cited for ability to achieve a comfort level rapidly in new environments and to almost immediately develop optimal solutions. • Innovative, self-motivated, rigorous and quality-conscious. • Strong team leading capabilities.

Experiences

Past Experience

  • Flight Attendant & In Flight Manager
    February 2006 --- February 2011
     Air cabin crews are the main point of contact for passengers while they are in the air.  Ensure that all DGCA regulations and company standards are maintained with respect to safety and compliance. Perform all necessary QA and safety checks.  Maintain company standards with respect to QA and guest service and report any issues or deviations in JIRA.  Report to duty on time and remain current with latest company and DGCA regulations.  Adhere to company grooming standards.  Establish effective coordination with crew members and all related ground functions as well as Cockpit Crew.  Uphold company image and value systems at all times.  Carry out briefing for all guests (guests on over wing row, guest with infants, medical cases etc.)  Ensure compliance to all laid down processes  Report to the In-flight Manager immediately in case you notice any non-compliance.  Conduct a pre-flight briefing to crew members.  Carrying out pre-flight duties on flight and completing paperwork post flight.  Including writing a flight report which would give details of the day's work.  Ensuring the safety of passengers.  Constantly delight guests by delivering a safe, on time and enjoyable experience. Motivating crew members, maintaining good and cordial relationship with crew members as well as with customers which results in more business revenue.  Close interaction with the base and assistant managers to assist them in resolving customer complaints and to know about customer wants and dissatisfaction in terms of a product or service.

  • Front Office Manager & QA Analyst
    December 2005 --- February 2006
     Responsible for operations, QA and overall delivery of services.  Report to the Regional Head of Business Operations.  Coordinate with HR Team for process and other compliance.  Be a single point of contact to resolve issues to ensure continuity of services.  Engage actively with the customers to ensure a positive and conducive service delivery environment.  Provide technical assistance over the phone, to clients, event management.  Manage costs at the front office.  Obtain feedback of customers for service improvement.  Assess requirements for process improvements to ensure better quality of services delivered.  Provides administrative support to assigned departments. Answers telephone calls and tactfully handles inquiries and/or refers to appropriate party.  Manages and prioritizes projects to meet the on-going needs of department. This may include administrative support services such as budget administration; assist in organizing of company events.  May communicate with executive, administrative and line management to gather and convey information pertaining to the department.  Performs other duties as assigned and report to HR Head.

  • Senior Medical Transcriptionist
    June 2000 --- December 2005
     Maintaining a detailed health record of patients through transcription of medical voice data transferred from medical institutions.  Able to transcribe medical dictation per AAMT guidelines. Able to make grammatical edits to make physician dictation conform to standard American English rules.  Bizenets has an induction-training program that each new hire must agree to undergo to help them understand and imbibe the common transcription standards used.  To convert voice files into transcripts & making a direct upload.  To work as a team & ensure volumes assigned to team are completed within prescribed TAT.  Attend training session as and when required & improvise on their quality on being provided with the feedbacks.

Knowledge

LinkedIn Assessment :
Customer ServiceQuality AssuranceMedical TranscriptionFront OfficeProcess improvementTeamworkTeam LeadershipTime ManagementCRMHuman ResourcesmanagementProblem SolvingEvent ManagementCustomer Satisfaction

Skills and Expertise

Self Assessment :
Customer serviceQuality assurancetime management Time Management

Education

  • Post Graduate Diploma in Business Administration (MBA) in Customer Relationship Management from Symbiosis institute of Management Studies in 2011
  • Bachelor of Science (B.Sc.) in from Vinayaka Mission's Research Foundation - University in 2005
  • Diploma in Pharmacy (D.Pharm.) in Pharmacy from Soniya Education Trust, Dharwad. Govt of Karnataka Drugs Control Department in 1999

Languages

BrightOwl Assessment:
Self Assessment:
Hindi
Full Proficiency
Dutch
Professional Proficiency
English
Full Proficiency

Area / Region

Antwerp, Belgium

Others

Driving License
  • No