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Summary

post graduate diploma in Business Administration specialized in customer relationship management (crm) with qa experience and:  bachelor of science (b.sc) degree.  diploma in Pharmacy (d.pharm) degree.  5 years of experience in the aviation/airline industry as a flight attendant & in flight manager.  5 years of experience as a senior medical transcriptionist & front/customer Office Manager. • highly proficient professional with good proven Problem Solving and team leading abilities having good experience in qa and in customer relationship management. • natural inclination towards high quality. • well-rounded, communicative, creative problem-solver with excellent soft-skills. • anticipate the customer's needs to ensure Customer Satisfaction. • develop positive relationships with internal team members and effectively communicate customer feedback. • provide support and guidance to internal team whenever necessary. • fast learner who has been consistently cited for ability to achieve a comfort level rapidly in new environments and to almost immediately develop optimal solutions. • innovative, self-motivated, rigorous and quality-conscious. • strong team leading capabilities.

Experiences

Past Experience

  • Flight Attendant & In Flight Manager

    February 2006 --- February 2011
     air cabin crews are the main point of contact for passengers while they are in the air.  ensure that all dgca regulations and company standards are maintained with respect to safety and Compliance. perform all necessary qa and safety checks.  maintain company standards with respect to qa and guest service and report any issues or deviations in jira.  report to duty on time and remain current with latest company and dgca regulations.  adhere to company grooming standards.  establish effective coordination with crew members and all related ground functions as well as cockpit crew.  uphold company image and value systems at all times.  carry out briefing for all guests (guests on over wing row, guest with infants, medical cases etc.)  ensure Compliance to all laid down processes  report to the in-flight manager immediately in case you notice any non-Compliance.  conduct a pre-flight briefing to crew members.  carrying out pre-flight duties on flight and completing paperwork post flight.  including writing a flight report which would give details of the day's work.  ensuring the safety of passengers.  constantly delight guests by delivering a safe, on time and enjoyable experience. motivating crew members, maintaining good and cordial relationship with crew members as well as with customers which results in more business revenue.  close interaction with the base and assistant managers to assist them in resolving customer complaints and to know about customer wants and dissatisfaction in terms of a product or service.

  • Front Office Manager & QA Analyst

    December 2005 --- February 2006
     responsible for Operations, qa and overall delivery of services.  report to the regional head of business Operations.  coordinate with hr team for process and other Compliance.  be a single point of contact to resolve issues to ensure continuity of services.  engage actively with the customers to ensure a positive and conducive service delivery environment.  provide technical assistance over the phone, to clients, Event Management.  manage costs at the front office.  obtain feedback of customers for service improvement.  assess requirements for process improvements to ensure better quality of services delivered.  provides administrative support to assigned departments. answers telephone calls and tactfully handles inquiries and/or refers to appropriate party.  manages and prioritizes projects to meet the on-going needs of department. this may include administrative support services such as budget administration; assist in organizing of company events.  may communicate with executive, administrative and Line Management to gather and convey information pertaining to the department.  performs other duties as assigned and report to hr head.

  • Senior Medical Transcriptionist

    June 2000 --- December 2005
     maintaining a detailed Health record of patients through transcription of medical voice data transferred from medical institutions.  able to transcribe medical dictation per aamt guidelines. able to make grammatical edits to make Physician dictation conform to standard american English rules.  bizenets has an induction-Training program that each new hire must agree to undergo to help them understand and imbibe the common transcription standards used.  to convert voice files into transcripts & making a direct upload.  to work as a team & ensure volumes assigned to team are completed within prescribed tat.  attend Training session as and when required & improvise on their quality on being provided with the feedbacks.

Knowledge

LinkedIn Assessment :
Customer ServiceQuality AssuranceMedical TranscriptionFront OfficeProcess improvementTeamworkTeam LeadershipTime ManagementCRMHuman ResourcesmanagementProblem SolvingEvent ManagementCustomer Satisfaction

Skills and Expertise

Self Assessment :
Customer serviceQuality assurancetime management Time Management

Education

  • Post Graduate Diploma in Business Administration (MBA) in Customer Relationship Management from Symbiosis institute of Management Studies in 2011
  • Bachelor of Science (B.Sc.) in from Vinayaka Mission's Research Foundation - University in 2005
  • Diploma in Pharmacy (D.Pharm.) in Pharmacy from Soniya Education Trust, Dharwad. Govt of Karnataka Drugs Control Department in 1999

Languages

BrightOwl Assessment:
Self Assessment:
Hindi
Full Proficiency
Dutch
Professional Proficiency
English
Full Proficiency

Area / Region

Antwerp, Belgium

Others

Driving License
  • No

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