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Strategic, customer-focused with 5 years of experience in operations, passionate for technology in top multinational companies in IT & communications field. Results-oriented, committed to finding, enduring and practical solutions to raise the customer satisfaction. Confident, energetic, operations specialist who strives for excellence. Specialties: •Support Operations for Partner Network •Sales Operations •Catalog Content •Supplier Relationship Management •Customs Compliance •Customer Relation & Communications •Customer Service Satisfaction •Problem Resolution •Process Improvement •Training & Development •Service Contracts •Project Management •General Accounting •Salesforce


Current Experience

  • EMEA Partner Support & EMEA Sales Operations
    Since June 2016
    Pyramid Analytics is a recognized innovator in BI. Our focus is to help people overcome Business Analytics limitations and put data to work so everyone can make smarter decisions based on trusted information. We have engaged with hundreds of industry-leading companies to take them from data blind to data-driven, empowering more than 1M decision makers to steer their business forward. Responsible for the EMEA Partner Network support and sales operations. • Processing the entire onboarding process for the 39 new partners • Keeping data updated in Salesforce for EMEA partners • Operational support for EMEA Sales Team (from leads follow ups to partner contracts) • Organizing the 30 meetings for EMEA team at Microsoft Worldwide Partner Conference 2016 • Following up with the sales leads, nurturing and open opportunities using Excel and Salesforce CRM • Organizing on-line Web-ex demos with the technical pre-sales team; • UK Sales point of contact Key Achievements • Defined and documented the 'Onboarding New Partner Process' • Organizing the first edition of ROW offsite meeting 2016 in Prague (27 participants) • Following up with all income leads for APJ, LATAM regions and recently Nordics and Benelux regions

Past Experience

  • External Project Collaborator
    July 2016 --- November 2016
    Project based collaboration. • IT equipment Reports, invoices checking, price calculation checking for company’s software & hardware.

  • Global Oracle Partner Network Operations Specialist
    June 2015 --- June 2016
    Responsible for worldwide OPN operations support, for Oracle. Improved customer experience proactively identifying customer needs and persuade appropriate resources to alleviate issue. • Single Point of Contact for 16 EMEA countries, including UK & IE, Nordics, France and BENELUX • Troubleshooting support operational and informational PBC department and Inside Sales department regarding payments, partner status, exemption cases - Fee Waivers, Criteria Waivers, Partner support • Review and analyze the OPN contracts and applications to approve the partner’s new memberships or programs or renewals • Reviewed and updated local exchange rate prices report for all EMEA countries • Administrating a website with a portfolio of over 22000 Worldwide Partners • First point of contact (POC) of Partners for OPN Solutions Catalog • Trained and coached Partners to solve their Solutions Catalog issues (call meetings, emails) Key Achievements • Organized and presented 2 monthly Live Training Webcasts for worldwide partners with up to 50 participants per training • Increased by 10 % the usage of Solutions Catalog by the partners through trainings and fast solving action of the issue • Proposed and implemented with development team 2 new industries, 1 new support language for the portal • Reduce by by 8% operations SLA in program support

  • IT Asset & Configuration Specialist
    April 2015 --- June 2015
    • Created, delivered, and received of purchase orders and manage & resolve administrative issues related to Purchase Orders • Managed hardware and software inventory of the company • Maintained purchasing reports for cost savings, supplier diversity goals, invoice aging

  • Procurement Catalog Operations Manager
    November 2014 --- April 2015
    • Managed catalogs implementation process, content updates accuracy • Coordinated and released the catalog changes for each 2 client • Direct point of contact of final customer for 5 accounts • Mentor and trained 2 new comers on catalog management process & tools Key Achievements • Implemented 8000 items and solving all the pending requests of the customer in only one month which were in pending since 6 months

  • Procurement Catalog Operations Analyst
    July 2013 --- October 2014
    • Built maintained and implement catalogs with HP products and services • Delivered operational reports, data analysis following tight deadlines and ensuring info accuracy • Designed and developed process documentations for each client catalog and particularities Key Achievements • Reduced the time of the handover catalog process of 2 new accounts • Reduced by 30 % the catalog errors for one account I coordinated • Increased by 100 % the prices products accuracy for one account I coordinated

  • assistant general manager
    January 2012 --- January 2013
    • General accounting (cash register, statements of income, invoices, collections, monetary) • Administrated client´s database and physical files • Maintained stakeholder’s relations: clients, suppliers and banks, with the “Medizinische Laboratorien Bonn”

  • HR Intern
    March 2012 --- May 2012
    Recruitment and selection process of 60 students from ASE for traineeships session, 200 CVs-screening, scheduling groups for the assessment center, member of interview’s team Employees archiving files (3000 employees), drafting employment contracts (50 contracts).


Self Assessment :
Analytical thinkingApproachabilityCharmAttention to detailCommunicativeCreative thinkingCuriosityInnovative thinkingInterest in knowledgeKindnessOptimismOrganizationProactivityProblem solvingResponsibilitySelf-confidenceSelf-disclosureSociabilityService orientedTrust


LinkedIn Assessment :
TeamworkmanagementCustomer ServiceTeam LeadershipMicrosoft OfficeSupply ChainBusiness StrategyEnglishProject PlanningHuman ResourcesProcurementBusiness AnalysisLeadershipSocial MediaTrainingPublic RelationsEvent ManagementEconomicsOperations ManagementEvent PlanningProcess ManagementIncident ManagementService DeliveryBusiness Process ImprovementClient ServicesTime ManagementPublic SpeakingData Analysis

Skills and Expertise

Self Assessment :
Written presentationWrite documentsWork with coordination and data management teamsWork under specific instructionsWork cross-functionallyVerify dataSolve problemsReview dataPeople managementOral presentationOrganise meetings Analytical skills Analyze dataAdministrative supportCollect dataCollaborate with project teamCommunicationCoordinate projectsCreate SOPsCreate standard operating procedure (SOP)Data entryHandle callsGuide studentsMaintain strong relationshipsmanaging a small teamNegotiationOffice managementProvide training


  • Master of Education (M.Ed.) in Human Resources Management from Bucharest University of Economic Studies in 2012
  • Bachelor's degree in Management from Bucharest University of Economic Studies in 2010

Training and Certification

  • Communicating for impact Certification Certification
  • SAP BI Certification
  • Supply Chain Management Certification Certification


BrightOwl Assessment:
Self Assessment:
Full Proficiency
Elementary Proficiency

Work Preferences

  • Notice Period:
    4 weeks
  • Positions I am interested in:
    Administrative Assistant BrightOwl Admin CRM Customer Service Assistant Business Consultant Intern Junior Consultant Logistics Assistant Management Assistant Operations Project Assistant Team Assistant Trainee
  • Locations I am interested in:
  • Work From Home:
  • Work Regime:
    Permanent position
    BrightOwl freelancer
    BrightOwl employee
  • International:

Area / Region



Driving License
  • No