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drive deep and lasting change!

dear madam,

dear sir,

you are looking for Change Management?   i can help you to drive deep and lasting change.

i have a multi-cultural background; brought-up as an expat (sweden, taiwan, belgium) and educated in three different school systems (swedish, american and belgian).   during my Career, i have always worked in international organizations and managed multi-cultural teams. 

with managing change as the common denominator of my Career in both operational and dedicated project/Program Manager roles, i offer my experience, skills and passion to support change programs in multinational environments.

by means of an extensive ‘toolbox’ of methodologies, principles and concepts, i tailor the ‘way-of-working’ to the situation, the cross-functional landscape and the people that will make the change last.

with my experience and passion, i trust i can support you with your Change Management projects. 

let’s meet to further elaborate on how i will bring value to your change projects!

sincerely yours,                   

ulrika areskoug




Past Experience

  • Continuous Improvement Manager Woluwe-Saint-Lambert, Belgium

    September 2016 --- September 2017

    subsidiary of a French worldwide solution provider for in-store, mobile and online payment solutions.

    client Operations, continuous improvement manager (sep 2016 – sep 2017)


    • improve customer experience: drive operational Quality Management, organize and give Training, define and improve processes and ways of working

    key personal contributions

    • implemented customer experience (cxi) surveys and drive cross-functional corrective actions
    • managed the implementation of the client Operations Training Strategy

  • Customer Care Coach Woluwe-Saint-Lambert, Belgium

    March 2016 --- September 2016

    Customer Service Coach


    • identify the pain points and required actions to ensure exceptional customer care

    key personal contributions

    • defined the project for a new Training Strategy for new hires and experienced agents
    • managed the optimization of the standard operating procedures (bpmn)


  • Customer Service Manager Tilly, Villers-la-Ville, Belgium

    May 2015 --- December 2015

    subsidiary of a canadian multinational.  production plant active in recycling metals, refining rare metals and producing metal derivatives.

     Customer Service manager                                     


    • manage the customer order to cash process
    • responsible for the purchase administration and Logistics of metals and alloys

    key personal contributions

    • coordinated the transfer of a product line to a sister plant before a local Restructuring

  • Customer Service Manager Zaventem, Belgique

    March 2013 --- March 2015

    emea subsidiary of a us multinational Manufacturing and distributing equipment and Disposables used in blood Cell therapy worldwide



    ·         managed a team of 26 (Customer Service coordinators, master data, contract administration and SAP system experts)


    key personal contributions

    ·         structured the team, put in place team-leads and established a service level agreement improving service to the customer and operational effectiveness

    ·         established a departmental Career path giving the team perspective and development possibilities

    ·         developed a simplified ‘Project Management’ process for cross-functional continuous improvement initiatives with the team

    ·         optimized sarbanes and oxley control processes to reduce effort as well as audit non-conformities


    ·         implemented paperless order-to-cash process to improve operational efficiency and reduce costs

  • Customer Service Manager Nivelles, Belgique

    January 2012 --- February 2013

    emea subsidiary of a us multinational Manufacturing and distributing power transmissions for industrial, military and marine Applications worldwide


    ·         managed a team of 13 (Customer Service spares, Customer Service units, Logistics,  spare parts warehouse)

    key personal contributions

    ·         structured the team developing a cross-role cooperation to ensure back-up structure, service level, continuous improvements and shared learning

     ·         Member of the management team: developed cross-functional cooperation between departments (production, Pricing, Finance, Purchasing, shipping) 

  • Marketing Manager Villers-la-Ville, Belgique

    March 2009 --- December 2011

    belgian hq offering professional drilling, sawing and grinding diamond tools and machines to the industrial and construction industries worldwide.


    ·         managed a team of 2

    ·         developed Communication material, newsletter, corporate identity

    ·         organized exhibitions and events

    key personal contributions

    ·         elaborated the 2010 -2012 Marketing plan based on the strategic direction.

    ·         managed the renewal of the corporate identity

    ·         developed the european diamond University concept 

    ·         Project Manager of the cross-functional team for the new erp implementation

  • Customer Service Manager Villers-la-Ville, Belgique

    November 2007 --- March 2009


    ·         managed a team of 3 (Customer Service coordinators, Logistics)

    ·         managed distributors contracts

    key personal contributions

    ·         implemented a new Pricing methodology and price list

    ·         established a follow-up for distributor contracts renewals and Compliance 

    ·         managed the Patents and brand protection

  • Customer Service Manager Liège, Belgique

    February 2007 --- November 2007


    ·         managing a team of 12 (Customer Service coordinators)

    key personal contributions

    ·         established a service level agreement (negotiated with the union) 

    ·         initiated cross-functional improvement teams to optimize operational effectiveness and develop a more customer centric organization

  • Customer Service Manager - Eurofleet Zaventem, Belgique

    March 2005 --- September 2006

    emea subsidiary of a us multinational offering truck tire retreads through a franchise network.

    Founder of eurofleet: offering european truck / trailer fleets a pan-european Supply Chain for tires and related services 


    ·         managed a team of 10 Customer Service coordinators

    ·         managed the implementation and cross-functional improvements of the eurofleet administration

    key personal contributions

     ·         implemented the administration and customer support for a new business model through the cross-functional development of the people, processes and programs.

  • Marketing Manager, Franchise and Fleet Programs Zaventem, Belgique

    January 2002 --- March 2005


    ·         managed several strategic and business critical projects with cross-functional and multi-cultural teams. 

    key personal contributions

    ·         developed and trained on the programs and processes of the eurofleet business concept.

    ·         managed the strategic joint venture continental tire life cycle program with continental tires

  • Project Manager Zaventem, Belgique

    September 1999 --- January 2002



    ·         managed several strategic and business critical projects with cross-functional and multi-cultural teams.


Self Assessment :
ApproachabilityPerspectiveOrganizationFlexibilityCritical thinkingProblem solvingSelf-disciplineService orientedDependabilityCoordinationCollaborationProactivity


Self Assessment :
people managementProcess improvementCross-functional team leadershipEnglishMicrosoft OfficeProject ManagementTeam LeadershipBusiness Process ImprovementChange ManagementContinuous ImprovementCustomer ServiceEvent ManagementManagement ConsultingMarketingMicrosoft PowerpointMicrosoft ExcelMS ProjectMultilingualOperations ManagementOutlookSix Sigma

Skills and Expertise

Self Assessment :
Adjust processes Administrative supportCoachCollaborate with project teamSolve problemsAssist with proceduresCoach staffCommunicationCoordinate projectsFollow up projectsGuide staffLead teamsManage multiple projectsManage projects resourcesOrganise meetingsPeople managementproject managementProvide trainingWork cross-functionallyWrite documentsWritten presentation


  • Bachelor in Distribution and Marketing from Ecole Prathique des Hautes Etudes Commerciales in 1982

Training and Certification

  • Prince2 Foundation 2017 in 2017 Certification
  • Prince2 Practitioner 2017 in 2017 Certification


BrightOwl Assessment:
Self Assessment:
Full Proficiency
Full Proficiency
Full Proficiency

Work Preferences

  • Positions I am interested in:
    Project Manager
  • Work From Home:
  • Work Regime:
    Permanent position
    BrightOwl freelancer :    40h/w Hours per week
  • International:
  • Availability:
    Feb 2018 : 100%
    Mar 2018 : 100%
    Apr 2018 : 100%
    May 2018 : 100%
    Jun 2018 : 100%
    Jul 2018 : 100%

Area / Region

Grez-Doiceau, Belgique


Driving License
  • Yes

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