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Experiences

Past Experience

  • Customer Service & Distribution Assistant Zaventem, Belgium
    December 2013 --- March 2014

    Support on projects

    Stock adjustment activities

    Sales order creation and maintenance

    Transport organisation & follow-up.

    Training new team members

  • International Customer Service Provider Brussels, Belgium
    August 2012 --- November 2012

      “Macro Distributors” department.

    Train &  Coach new members as part of a CSC migration

     Distributor’s Market CSC Transition & Conversion activities support

    Managing customer’s business queries and sales support activities

     Investigating for overdue payment (AP / AR in SAP)

     Billing and customer relationship management activities

    Sales order creation and maintenance

  • Deployment Administrator Brussels, Belgium
    August 2010 --- July 2012

     “Macro Distributors” department

    Managing customers’ business (customer service), Stock adjustment activities

     Support and coordination on Portfolio Re-image project (PRI)

    Solving parked and blocked item of SAP workflow activities

    Training & coaching new team members

    Support project team for Customer Service Centre migration

  • Procurement coordinator Brussels, Belgium
    October 2009 --- July 2010

    In "Additives" departement

    Coordination between Account payable & Account receivable

    Sales orders placement and maintenance

    Managing orders, VMI, IDOCs error reports.

    Solving parked and blocked item of SAP workflow activities

    Building KPI’s to improve processes of Additives’ operations

  • Pricing analyst Brussels, Belgium
    July 2009 --- September 2009

    In Finance Departement.

    Data preparation for GSAP GO-Live and support on the deployment activities related

    Prepare Monthly closing: Margin analyzes & reporting to finance department manager

Personality

Self Assessment :
CoordinationCollaborationCommunicativeProblem solvingAttention to detailAdaptabilityCritical thinkingEfficiencyOptimismProactivityResult OrientedSelf-confidence

Knowledge

Self Assessment :
SAPERPPowerPointOutlookOutsourcingBusiness Process ImprovementCustomer ServiceLogisticsSupply ChainSupply Chain ManagementKey Account ManagementMicrosoft WordMicrosoft ExcelCRM

Education

  • Master in Management Sciences from LOUVAIN SCHOOL OF MANAGEMENT (UCL) in 2008
  • Bachelor in Economic and Management Sciences from FACULTÉS UNIVERSITAIRES SAINT LOUIS in 2007

Training and Certification

  • SAP Finances in 2009 Training
  • Dutch personal lesson in 2009 Training
  • Korean language debutant level in 2009 Training
  • Languages

    BrightOwl Assessment:
    Self Assessment:
    English
    Professional Proficiency
    French
    Native
    Dutch
    Elementary Proficiency

Work Preferences

  • Locations I am interested in:
  • Work From Home:
    Yes, 0 to 5 days per week
  • International:
    No

Area / Region

Sint-Pieters-Leeuw, Belgium

Others

Driving License
  • Yes