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Summary

Customer Service manager at c.r.i medical Lab., a belgian branch of cerba Healthcare

• former head of the Flow Cytometry department at c.r.i medical Lab. and barc global central Laboratory, headquartered in belgium.

• former Flow Cytometry specialist at the belgian vib institute and the european Technical Support team of becton dickinson (bd) Biosciences.

Biomedical Scientist by Training, holding a phd in Sciences - Biotechnology. Research topics: the molecular aspects of innate and adaptive immunity, as well as (onco-)hematological disorders.

Experiences

Current Experience

  • Customer Service Manager

    Ghent, Belgium
    Since October 2015

    cri, an autonomous belgian branch of the cerba Healthcare group, is a versatile, iso15189-accredited and state-of-the-art Laboratory for medical analyses, both General Medicine and diverse specialisms such as occupational medicine and preventive medicine. founded over 30 years ago, we were amongst the first in belgium to obtain international quality standards. cri is also a european central Lab for international Clinical trials of Pharmaceutical and biotech companies. for these trials, we carry out out standardized routine analyses as well as highly specialized Lab-developed tests.

    the Customer Service department team comprises the Lab's Logistics, Doctor support, phlebotomists, receptionists and billing teams. customer centricity and integrity are core values of c.r.i. medical Lab; my department's mission is to be the embodiment of these values. at c.r.i., we focus on both patient and practitioner. we aim to consistently provide the best service by fast turn-around times, high-quality analyses and suprior clinical expertise.

    CRI, an autonomous Belgian branch of the Cerba Healthcare Group, is a versatile, ISO15189-accredited and state-of-the-art laboratory for medical analyses, both general medicine and diverse specialisms such as occupational medicine and preventive medicine. Founded over 30 years ago, we were amongst the first in Belgium to obtain international quality standards. CRI is also a European central lab for international clinical trials of pharmaceutical and biotech companies. For these trials, we carry out out standardized routine analyses as well as highly specialized lab-developed tests.

    The Customer Service Department team comprises the lab's logistics, doctor support, phlebotomists, receptionists and billing teams. Customer centricity and integrity are core values of C.R.I. Medical Lab; my Department's mission is to be the embodiment of these values. At C.R.I., we focus on both patient and practitioner. We aim to consistently provide the best service by fast turn-around times, high-quality analyses and suprior clinical expertise.

Past Experience

  • Head of Flow Cytometry Department Ghent, Belgium

    June 2014 --- September 2015

    barc is an independent global central Laboratory that supports the Life Sciences industry in the development and approval of new therapeutic agents by managing the Laboratory component of Phase I-iv Clinical trials. for over 3 decades, barc has provided central Lab services in routine and specialized Testing in a wide range of fields including Virology, Microbiology, clinical Pathology and Genetics.

    Flow Cytometry is a platform with broad Applications in Clinical trials, e.g.:

    • monitoring immune responses: leukocyte (sub-)phenotypes and activation status

    Pharmacodynamics of cellular drug targets

    • diagnosis/monitoring/mrd assessment of hematological disorders

    • quantification of receptor density or drug-receptor occupancy on leukocytes.

    as head of Flow Cytometry for barc global central Laboratory, i'm:

    • global Coordinator and Supervisor of the flow cytometric Assays

    • scientific Consultant / solution provider for sponsors

    • designing, setting up, validating and implementing new flow cytometric Assays

  • Head of Department for C.R.I. Medical Lab Ghent, Belgium

    June 2014 --- September 2015

    cri, an autonomous belgian branch of the cerba Healthcare group, is a versatile, iso15189-accredited and state-of-the-art Laboratory for medical analyses, both General Medicine and diverse specialisms such as occupational medicine and preventive medicine. founded over 30 years ago, we were amongst the first in belgium to obtain international quality standards. cri is also a european central Lab for international Clinical trials of Pharmaceutical and biotech companies. for these trials, we carry out out standardized routine analyses as well as highly specialized Lab-developed tests.

    Flow Cytometry is a complementary platform in routine medical Testing by providing:

    • phenotyping and quantification of lymphocyte subsets

    • diagnosis of hematological disorders

    • indicators of acute infection

    as head of the Flow Cytometry department, i'm managing both the operational and strategic aspects of the department and its people.

  • Operational Lead - Technical Support Team for Flow Cytometry Erembodegem, Aalst, Belgium

    October 2012 --- May 2014

    operational lead of the north-west european Technical Support team for Flow Cytometry, specialized in technical Troubleshooting and applicative support for analytical/Cell sorting challenges & Software issues.

    Technical Support specialists are trained for operation, maintenance and service of various bd flow cytometers and work in close interaction with Clinical and Research customers, as well as with other bd technical Expert teams and service engineers, product specialists and scientific support teams. Communication and coordination skills, instantaneous problem identification and Problem Solving skills, as well as Training and mentoring skills are essential to this job.

    • supporting internal process improvement and simplification by the creation of a technical Troubleshooting guide and knowledge database, as well as an operational framework with regards to remote Troubleshooting/Root Cause Analysis and customer self-help.

    relevant trainings followed: application trainings: facsaria, facsdiva, multicolor Flow Cytometry technical service trainings: facscalibur, facscanto, HTS, lsr, facsaria, facsverse, didactics Training: train the Trainer (external; kluwer) management Training: team Leader effectiveness (external; noventum)

  • Departmental Specialist for Flow Cytometry Ghent, Belgium

    January 2010 --- September 2012

    post-doctoral Flow Cytometry specialist within the bio-imaging core facility of the vib/ghent University Inflammation Research centre (formerly department for molecular Biomedical Research).

    Testing and optimizing various Flow Cytometry Applications, such as multi-colour immunophenotyping, intracellular cytokine staining, flow-fret, In Vivo tracking of fluorescent dyes, and Analysis of Cell death modalities.

    • coordinating and Coaching departmental researchers with designing, executing and analyzing low cytometric Applications & Assays, as well as giving Flow Cytometry application trainings and basic Troubleshooting on the institute's flow cytometers.

    • facilitating the integration of flow cytometric Applications in the departmental Research projects.

    resulting publication co-authorships:

    andries vanessa e.a. bmc Cancer 2015

    goossens steven e.a. nature communications 2015

    de baets sarah e.a. journal of Virology 2013

    pollard charlotte e.a. molecular therapy 2013

    schotsaert michael e.a. mucosal Immunology 2013

    galle marlies e.a. plos one 2012

    naessens thomas e.a. american journal of Pathology 2012

    de geest bruno e.a. acs nano 2012

    maelfait jonathan e.a. plos pathogens 2012

    schepens bert et al. journal of Infectious diseases 2011

    vanlangenakker nele e.a. Cell death & disease 2011

    dierendonck marijke e.a. acs nano 2011

    krysko dmitri e.a. Cell death & differentiation 2011

    goossens steven e.a. blood 2011

    festjens nele e.a. embo molecular Medicine 2011

    vanlangenakker nele e.a. Cell death & differentiation 201

    dejager lien e.a. infection and immunity 2010

    soubry adelheid e.a. plos one 2010

  • Postdoctoral Researcher Ghent, Belgium

    April 2008 --- December 2009

    junior post-doctoral Researcher in the molecular signaling and Cell death Lab of prof. peter vandenabeele, active in the vib/ghent University Inflammation Research centre (formerly department for molecular Biomedical Research). Research topic: the role of executioner caspases and the il-1 cytokine family in systemic Inflammation and sepsis

    resulting publication co-authorships:

    vanden berghe tom e.a. american journal of Respiratory and Critical Care Medicine 2014

    vanden berghe tom e.a. american journal of Respiratory and Critical Care Medicine 2013

    krysko dmitri e.a. belgian journal of Medical oncology 2010

  • PhD student Ghent, Belgium

    October 2002 --- March 2008

    PhD student in the molecular Immunology (ghent University) Lab of prof. johan grooten. thesis: Transcriptome profiling of macrophage activation and inflammatory mediator expression in experimental mouse models of allergic pulmonary diseases

    Research topics:

    • development of an In Vivo model for acute allergic neutrophilic/th1/th17-driven airway Inflammation, to be used as a counterpart for the classical acute allergic eosinophilic/th2-driven airway Inflammation

    • phenotyping and Transcriptome Analysis of alveolar airway macrophages in steady state as well as in inflammatory settings

    molecular biology techniques used: Flow Cytometry & Microscopy, multiplexed immuno-Assays & ELISA, cdna array hybridization & rt-qPCR, In Vivo manipulation & In Vitro Cell Culture

    resulting publication (co-)authorships:

    bogaert pieter e.a. american journal of Physiology - lung cellular and molecular Physiology 2011

    de koker stefaan e.a. journal of Immunology 2010

    van den bossche jan e.a. blood. 2009 bogaert pieter e.a. american journal of Pathology 2009

    raes geert e.a. journal of leukocyte biology 2005

Personality

Self Assessment :
Analytical thinkingCollaborationCritical thinkingEfficiencyOptimismProblem solvingResult OrientedService orientedWillingness to compromise

Knowledge

Self Assessment :
Allergy and immunologyAnalytical techniquesBusiness DevelopmentCustomer ServiceLaboratory Techniquesmolecular biologyQuality Assurance (QA)Scientific CommunicationsWriting Study Procedures and SOPs
LinkedIn Assessment :
Flow CytometryImmunologyHematologic MalignanciesCell Based AssaysCellCell biologymolecular biologyClinical Laboratory ManagementBusiness DevelopmentClinical trialsLife SciencesLifesciencesTechnical SupportTroubleshootingIn VivoMedical DevicesMulti-color Flow CytometryMicroscopyBiotechnologyLaboratory

Skills and Expertise

Self Assessment :
People managementDesign scientific experiments Create SOPsAdjust processes and methodsDirect co-workersPrepare internal auditsProvide trainingR&DSupervise technicians

Education

  • Doctor of Philosophy (Ph.D.) in Biotechnology from Universiteit Gent in 2008
  • Master in Biotechnology from Ghent University in 2002
  • Bachelor in Biology from Ghent University in 2000
  • Secondary School in Mathematics and Sciences from Sint-Jans (formerly Sint-Jan Berchmans) college Sint-Amandsberg in 1998

Training and Certification

  • Internal auditor ISO 15189 in 2016 Training
  • IFBD Financial Management for the Non-Financial Manager in 2016 Certification
  • BD FACSCalibur / FACSCanto / LSR Service Training in 2013 Certification
  • Stage de langue et de communication francaises in 2013 Certification
  • BD FACSAria III / FACSDiva 6 Operator Training in 2012 Certification
  • Optimized Solutions for Multicolor Experiments by Flow Cytometry in 2009 Certification
  • Laboratory Animal Science (FELASA cat. C) in 2006 Certification

Languages

BrightOwl Assessment:
Self Assessment:
Dutch
Native
English
Full Proficiency
French
Professional Proficiency

Work Preferences

  • Work From Home:
    No
  • International:
    Yes

Publications

    Expert has 26 publications (Will be avalible with full profile)

Area / Region

East Flanders, Belgium

Others

Driving License
  • Yes

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