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Summary

» SAP specialist with more than 10 years of experience » I'm able to provide expertise in supply chain management and customer services » Excellent skills in Excel for the creation of Dashboards and tracking systems » Positive attitude with good people management skills » Flexible, multi-lingual, adaptable, resourceful, straightforward

Experiences

Current Experience

  • Intercompany Supply Planner
    Since November 2014

Past Experience

  • Customer Service Specialist
    August 2012 --- November 2014
    Responsibilities Customer Services/Sales: Managing and processing of incoming orders from wholesales, hospitals, pharmacies and internal departments. Receipt of orders by EDI, fax or phone and registered in SAP and SalesForce+. Managing the ordering process of psychotropic in coordination with the Federal Agency of Generic Pharmaceuticals Single point of contact for wholesales and hospitals Managing invoicing and crediting process Managing the end of month process Customer and commercial minded for an active contribution to the sales process towards wholesales customers and hospitals Follow up of complaint handling and customer experience management Implementing management system in Excel for complaint handling and sales reporting Single point of contact for warehouse distribution and follow-up of the daily picking results and attached order process Providing support to Key Account Managers BeLux and representatives, providing key information for the launch of new tenders Daily reporting of the sales figures to the Team Management Managing all audit processes and instructions for the system operations

  • Supply Chain Support
    August 2012 --- November 2014
    Responsibilities Supply Chain Support: Daily reporting of new back orders to the Head of Supply Chain Lead Time Management and organisation of weekly meetings Creating and processing new or existing product numbers in a CRM/ERP system Managing dotation and samples for the marketing and medical representatives Follow-up and release of products in the system in coordination with the Quality Assurance team Requesting import and export licenses to the Federal Agency of Generic Pharmaceutics and reporting to the offshore plants and production sites to obtain the required approvals

  • Commercial Inside Sales
    April 2008 --- August 2012
    2008 – 31.07.2012 Clarks Shoes Benelux (Nederland)

  • Entrepreneur
    December 2003 --- December 2007
    Import and distribution of textiles Brands: » Nikos Apostolopoulos » Jan Welvaert » Play Underwear (Intimo) » Gabriël Croissier » Guy Laroche

Personality

Self Assessment :
AdaptabilityCritical thinkingCoordinationApproachabilityCollaborationCharmAttention to detailCreative thinkingFlexibilityInterest in knowledge

Knowledge

Self Assessment :
Medical devices BiochemistryBiopharmaceuticalsData entryDrug safety assessmentDrug Supply Management activitiesMicrosoft ExcelMicrosoft OfficeDesign and tracking systems
LinkedIn Assessment :
Pharmaceutical IndustrymanagementChange ManagementCustomer ServiceSales EffectivenessStrategyMicrosoft OfficeStrategic PlanningPharmaceutical salesProcess improvement

Skills and Expertise

Self Assessment :
Design tracking system Use content management systemsAdminister logisticsAdjust processes Administrative supportApprove drug supply Assist with proceduresCoachRespond to audit findingsFollow-up of internal auditsFinancial administration

Education

  • Advanced Certificate in Peace Studies in Multicultural Awareness . Human Rights for Peacekeepers from University for Peace (UPEACE) in 2016
  • Expert in Computer and Information Sciences and Support Services from SAP Training Order Process and Inventory Management in 2009
  • Credit Mangement Assistant in Credit Management from Loi in 2007
  • A2 in Accounting and Finance from Middelbare School in 1998

Languages

BrightOwl Assessment:
Self Assessment:
Dutch
Native
French
Full Proficiency
English
Professional Proficiency
Greek
Professional Proficiency

Work Preferences

  • Work From Home:
    Yes, 0 to 1 days per week
  • Work Regime:
    Permanent position
    BrightOwl freelancer
    BrightOwl employee
  • International:
    Yes

Publications

    Expert has 1 publications (Will be avalible with full profile)

Area / Region

Dilbeek, België

Others

Driving License
  • No