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Current Experience

  • Customer Service Coordinator - export
    Since March 2014
    Coordination of the Customer Service at export. Organisation of the ordering process and team training. Support during the international congresses. Processes improvement with the collaboration of our ERP "PMI". Sales Reporting.

  • Export Assistant
    Since April 2011
    Gestion des commandes à l'exportation. Support administratif pour les "Export Manager" Customer Service B2B à l'export Mise en place des procédures d'envoi / Signalétiques clients Mise en place d'un nouvel ERP : PMIgest (Sybase)

Past Experience

  • Customer Service Officer
    September 2009 --- April 2011
    Encodage et suivi des commandes

  • Student - Export Control System study
    March 2009 --- May 2009
    Study on the ECS: Export Control System Analysis in order to implement a new service at Maco to help its customers to manage the control of their EX documents. Collaboration with a senior declarant


LinkedIn Assessment :
Microsoft ExcelCustomer ServiceMicrosoft SQL ServerMicrosoft Office 2007Microsoft ExchangeSQLStock ManagementInventory ManagementEmployee TrainingERP ImplementationsForeign LanguagesCustomer SupportCustoms RegulationsProcedure DevelopmentProcess improvement


  • Bachelor's degree in Commerce international from ISM - Institut Sainte Marie (HELMO) in 2009

Area / Region

Esneux, Belgium


Driving License
  • No