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an enthusiastic, innovative and results driven people manager with more than 10 years international experience in the Medical Device world and a passion for quality and Education.


Current Experience

  • Customer Quality Manager OUS

    Brussels, Belgium
    Since May 2013
    key responsibilities: post-market surveillance and vigilance reporting for europe, middle east africa and asia pacific countries. managing a team of 5 Clinical technical engineers. key achievements: significant reduction in complaint handling cycle times. established european vigilance summary reporting for certain Adverse Events. Key Responsibilities: Post-market surveillance and Vigilance reporting for Europe, Middle East Africa and Asia Pacific countries. Managing a team of 5 Clinical Technical Engineers. Key Achievements: Significant reduction in complaint handling cycle times. Established European vigilance summary reporting for certain adverse events.

Past Experience

  • Senior Specialist Customer Education Brussels, Belgium

    January 2011 --- November 2012

    key responsibilities:

    • develop customer educational curriculum for cardiac resynchronization therapy (heart failure therapy).

    • support of the “interventional ep curriculum” and adapt to the customer needs.

  • Trainer Cardiac Rhythm Management Brussels, Belgium

    February 2008 --- January 2011
    key responsibilities: develop and deliver Employee and customer Training for cardiac pacing and cardiac resynchronization therapy. new product introduction trainings for commercial teams. key achievements: ehra endorsement for Employee courses.

  • Technical Service Coordinator Arnhem, Netherlands

    January 2004 --- February 2008

    world wide question and complaint handling for vitatron products
    reporting trends and cycle time,
    develpment and updating of SOP's related to complaint handling according 21cfr820 and ISO 13485. prepare for FDA and tuv audits.
    provide input for Product Development and enhancements.
    contributed to several “Innovation teams” and develoment projects.
    deliver international product Training for Sales reps and customers


Self Assessment :
21 CFR Part 11Adverse Events (AE)CardiologyCoachingCompetitive AnalysisContinuous ImprovementContract negotiationCompliance with regulationsElectrocardiogram (ECG)Emergency medicineISO 13485Medical Devicespeople managementPharmacovigilancePresentation SkillsQuality Assurance (QA)Technical SupportTraining


  • Bachelor in Graduate Medical Nurse. from HRIBP in 1989

Training and Certification

  • Marketing and Sales Management. in 2013 Training
  • Lean Six Sigma Green Belt. (Theoretical part) in 2014 Certification


BrightOwl Assessment:
Self Assessment:
Full Proficiency
Professional Proficiency
Elementary Proficiency

Work Preferences

  • Notice Period:
    4 weeks
  • Positions I am interested in:
    Drug Safety Officer Field Clinical Engineer Field Clinical Specialist Medical Advisor Medical Science Liaison (MSL) Pharmacovigilance Officer Product Specialist Product Manager QA Lead QC/QA Manager Qualified Person Quality Assurance (QA) Manager Science teacher
  • Positions I am NOT interested in:
    Account Manager Sales Manager Sales representative
  • Locations I am interested in:
  • Work From Home:
  • Work Regime:
    Permanent position :    100% FTE
  • International:

Area / Region



Driving License
  • Yes

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