i've worked in many different area’s and get Energy out of building strong relations with all stakeholders i encounter within the company i work for. even when focusing on technological aspects, the human factor of business remains, to me, the most important one! the last 10 years i have mostly been acting as a Project Manager, mainly in the domain of customer relation management, digital solutions & Logistics. i have worked out b2c and business" >B2B crm strategies including aspects like go-to market Strategy, customer Segmentation, Sales force effectiveness, account Planning, campaign management and Customer Service excellence. i'm especially enthusiastic when working for clients who are putting efforts in conducting their business in a sustainable way.
IT Manager - Business Technology Leader EMEA
Since November 2015
business relations management for pharma commercial (Sales + Marketing) within emea: - identify new or unmet needs in the business and with our customers, propose it solutions and develop business cases for digital projects. - Partner with business during Strategic Planning and identify technological opportunities to support the business’ strategic objectives. - lead communications within it and with our business partners - advice and guide the business in process harmonization, process improvement and Change Management. Business Relations Management for Pharma Commercial (Sales + Marketing) within EMEA: - Identify new or unmet needs in the business and with our customers, propose IT solutions and develop business cases for digital projects. - Partner with business during strategic planning and identify technological opportunities to support the business’ strategic objectives. - Lead communications within IT and with our business partners - Advice and guide the business in process harmonization, process improvement and change management.
CRM Business Relationship ManagerNovember 2012 --- October 2015
key point of contact regarding customer relationship management and medical affairs in the benelux market: - Consulting with business partners to shape demand and determine how to best support the business through the effective use of technology. - participation in Business Planning, Business Analysis, needs analysis and risk assessment. - promote adoption and value from current it capabilities, and identifies and drives essential new market solutions as part of an emea organization. - encompass all it activities needed to support customer interactions for product launches & life cycle, Sales force management and efficiency, events and service management. - Project Management activities for Marketing, Sales, medical affairs, customer support team and market access.
Senior Business ConsultantJanuary 2009 --- October 2012
main projects: - business analyst crm (sfa & campaign management) @ nmbs (belgian national railways) - business analyst crm (quotation tool) @ thermofisher frankfurt - Functional Analyst cdm (customer Data Management) @ bnp paribas - business analyst (all processes) @ bozar - pmo (SAP implementation - asia) @ agfa graphics - pmo (SAP implementation hq) @ agfa ics - cutover (SAP upgrade us & dach) @ agfa Healthcare
As. Manager SAP Support TeamAugust 2008 --- December 2008
link between business environment and SAP support/developments teams manage support issues and related development requests supervise test activities lead team to deliverables adapt support procedures to changes in the system or business landscape budgetary cost control
Customer Support OfficerDecember 2004 --- August 2008
interface between local and global organization on issues concerning it (mainly crm and bi), Sales Operations, customer solutions and Customer Service to secure continuous development and implementation of new ways of working. secure competitive advantage through Commercialization of it and logistic and new areas of customer solutions in order to achieve excellence as a service provider and maximize business profitability. responsible for 2 sales assistant and external it consultants.
Sales AssistantJune 2002 --- June 2004
Analytical thinkingOptimismCuriosityCoordinationCollaborationAssertivenessSelf-confidenceStrategic thinkingInnovative thinkingInterest in knowledgeCreative thinkingProblem solving
Process improvementStrategic PlanningStatisticsStatistical considerations in design and analysisProtocolProject ManagementIt skillsData ManagementData Analysis Medical devicesPharmaceutical Industrypeople management
Skills and Expertise
Analyze dataAnalyze dataCoordinate logisticsData analysisManage contractors managing a small teamProvide trainingReport dataSolve problemsStatistical analysisSupervise data processingTrain off site staffTrain on site staffUse content management systemsStorytelling
in Science in Business Administration - Marketing Module from Open Universiteit Nederland in 2010
in Orthopedagogy from AP Hogeschool Antwerpen in 2001
Bachelor in Orthopedagogy from Plantijn Hogeschool in 2001
Training and Certification
Veeva CRM Administrator in 2015 Certification
Project Management in 2008 Certification
Certified Veeva Admin (Salesforce.com) in 0000 Certification
Communication & Leadership in 0000 Certification
Communication & Negotiation skills in 0000 Certification
CRM Basics in 0000 Certification
Digital Strategy in 0000 Certification
Oracle CRM on demand Developer in 0000 Certification
People Management in 0000 Certification
SAP SCM600_95 Bus. Proc. in Sales Order Mgmt in 0000 Certification
Wordpress in 0000 Certification