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Experiences

Current Experience

  • Customer Technical Support

    Temse, Belgium
    Since October 2008

    do 1ste line customer support on In Vitro Medical Devices (mainly HPLC-instruments, autoanalysers and reagents) in cooperation with service engineers,  product managers, Sales and Sales administration

    record IVD-issues in company's crm (salesformce) and escalate to Manufacturing when needed

    keep technical and promotional files on instruments and reagents up to date

    do 1ste line customer support on In Vitro Medical Devices (mainly HPLC-instruments, autoanalysers and reagents) in cooperation with Service Engineers,  Product Managers, Sales and Sales administration

    record IVD-issues in company's CRM (Salesformce) and escalate to manufacturing when needed

    keep technical and promotional files on instruments and reagents up to date

Past Experience

  • Validation Engineer Leuven, Belgium

    October 2007 --- October 2008

    make up of Validation documents for validating instrumenst used in blood transfusion manipulations

    do Validation of cooling cells in btc leuven

  • Customer Technical Support Nazareth, Belgium

    January 2002 --- September 2007

    do 1ste line customer support on In Vitro Medical Devices (instruments and reagents) in cooperation with service engineers,  product managers, Sales and Sales administration

    record IVD-issues in company's crm (salesformce) and escalate to Manufacturing when needed

    keep technical and promotional files on instruments and reagents up to date

    check instruments for demo and sale purposes

    assist in Marketing activities

  • Lab Technician Londerzeel, Belgium

    May 1988 --- December 2001

    do sample reception and complete patient administration

    perform Clinical tests using HPLC, ria, ELISA, Bacteriology on m. tuberculosis

    do maintenance of pc park

    do administration on Lab handbook

    do qc administration

    do stock management

Knowledge

Self Assessment :
Labtechnician Medical devices Cell biology Diabetes Scientific writingAllergy and immunologyAnalytical ChemistryBiochemistryAutomationAnalytical techniquesBiotechnologyCAPAChromatographyClinical Data Management (CDM)DiagnosticsELISAEnglishFlow CytometryFluorescence MicroscopyGel ElectrophoresisGood Laboratory Practice (GLP)GynecologyHematologyHPLCImmunoassaysMedical ImagingWriting Study Procedures and SOPsWestern BlottingValidationUnderstanding of regulatory guidelinesTroubleshootingTechnical SupportTechnical reportsSDS-PAGERT-PCRQuality Control (QC)Problem-solving methods and troubleshootingOrganic Chemistry

Skills and Expertise

Self Assessment :
GLP Analyze data Control data Design case record forms Molecular Diagnostics Report dataWork under specific instructionsSpecimen processingSolve problemsShipment of biological specimenHandle callsMonitor dataRegulatory documentationReport dataReport non-compliance incidents

Education

  • Bachelor in Biotechnology from Groep-T Leuven in 1994
  • Bachelor in clinical chemistry from Regaschool in 1987

Languages

BrightOwl Assessment:
Self Assessment:
Dutch
Native
English
Full Proficiency
French
Professional Proficiency
German
Elementary Proficiency

Work Preferences

  • Notice Period:
    13 weeks
  • Locations I am interested in:
    Haacht, Belgium Leuven, Belgium Mechelen, Belgium
  • Work From Home:
    No
  • Work Regime:
    Permanent position
  • International:
    No

Area / Region

Machelen, Belgium

Others

Driving License
  • Yes

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