experienced people-manager, focused on Operational Excellence and customer experience. an innovator who has a passion for customer processes combined with either sustaining or preferably disruptive innovations. reengineering businesses to cope with a fast-changing world and to capitalize on market opportunities. interests are Innovation, the Internet of things, customer experience, big data and simplifying the experience of complexity (simplexity).
Chief Operations Officer
Since September 2015
approximately 6% of the western population suffers of sleep apnea, with severe Health consequences. nightbalance introduces an active sleep position sensor that gently trains positional apnea patients not to sleep on their back, avoiding the apneas from occuring during sleep. the sleep position Trainer is a medical product which is currently available in 10 european countries. Approximately 6% of the Western population suffers of sleep apnea, with severe health consequences. NightBalance introduces an active sleep position sensor that gently trains positional apnea patients not to sleep on their back, avoiding the apneas from occuring during sleep. The Sleep Position Trainer is a medical product which is currently available in 10 European countries.
Director OperationsJanuary 2012 --- January 2015
responsible for front- and backoffice, it, Process Management, Business Development and Project Management. developing short and long-term strategies and securing company objectives. main focus on improving quality of customer experience, accelerating time-to-market of new or improved services, selecting and managing business partners, improving Operational Excellence and discovering new business opportunities. achieved goals are, among others, pegasystems implementation, sepa implementation, parking with mkb brandstof app release, new customer portal and customer processes design and implementation of Customer Service tooling.
Customer Care ManagerSeptember 2011 --- January 2012
responsible for front- and backoffice
LinkedIn Assessment :
in Cognitive Artificial Intelligence (CKI) from University of Utrecht in 2000
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