Business management and strategic development of Medstore, webshop for medical supplies and home care supplies.
Designing and managing customer focused processes and value chains. Establish customer relationship management for B2B and B2C segments. Mastering business processes and the supply chain. Logistics management. Development of strategic supplier network. Business procurement. People development.
Core competences and values: solution oriented entrepreneurship; value creation by innovative process design; quality excellence and (pro)active customer care; decisiveness; integrity; positive attitude; lively learning.
Logistics Manager Kortrijk, België
Since February 2015
Value driven operation management by integration of Logistics Information Systems and Technology, efficiently and effectively managing materials, services and information flows from suppliers to the end user. Managing customer fulfillment. Development of customer-focused e-services and m-commerce.
Business Development Home Care & Medical Supplies Kortrijk, België
Since January 2012
Medstore Development of a webshop for Professional Medical Supplies and Home Care products. Focus on medical devices (diabetes, asthma & COPD, cardiovascular diseases), wound care, compression therapy, braces, medical nutrition, catheters, dermatological care. Setup and implementation of webshop concept and content, communication and marketing strategy, in a B2B and B2C environment. Contract negotiation, purchasing and logistics in a regulatory pharma and medical device envrionment. Development and implementation of marketing & communication plan.
Responsable Pharmacist - industrial pharmacist
Since April 2007
Provide top level pharmaceutical care by developing value adding services in medical, pharmaceutical and home care areas. Innovate, specialise and collaborate. Company values: (Pro)active customer care, quality excellence, innovation, integrity Strategic approach: provide online and offline solutions for both B2C and B2B customers.
Senior Project Manager New Technology Platform (Micro Array Diagnostics) Gent, België
July 1998 --- April 2007
New Technology Project Management & Technology Transfer (2005-2007). Establish the development and commercial launch of the new technology platform (4-MAT). Project deliverables being: - development, qualification, upscaling, risk assessment, validation and commercial launch several multiprobe micro-array tests (infectious disease, HLA) - development, technology transfer, risk assessment, validation and production of a diagnostic instruments - development, risk assessment, validation and manufacturing of software packages, as well as evolve software Heading and coaching a multidisciplinary team of 70FTE; reporting to the Board. Partnership Management with business partners, strategic suppliers and regulatory authorities. Set-up and implementation of full marketing and custumor care plan. Project Manager corporate FDA compliance program Diagnostics (2004-2005): Establish sustainable FDA compliance for the Diagnostic Business Unit of Innogenetics (Ghent & US facilities) within business-driven timelines and budget, in view of the launch of FDA approved products on the US market. Multidisciplinary team of 25 FTE across the organization; reporting to Management Team. Production Manager Diagnostics (Kit Manufacturing, Infectious Diseases - 1998-2005): Manufacturing of liquids and amplification kits; assembly, packaging and labeling of Probe Array and Immuno Assay diagnostic tests. 40 FTE. Technology transfer to OEM partners across Europe and Russia. Qualified auditor of strategic suppliers (biologicals, chemicals, packaging materials).
Production Manager Kortrijk, België
September 1996 --- June 1998
Production management and technical services. Solids, Liquids & Creams. Process validation.
Analytical Development Officer Brussel, België
June 1993 --- September 1996
- Development and validation of analytical methods - Phase-in of new analytical technology (eg capillary electrophoresis, GC-MS) - Validation of analytical equipment
E-commercem-commercevalue chainCustomer ServiceLogistics Managementbusiness purchasing
Skills and Expertise
Business managementNegotiationCustomer serviceLogistics managementEntrepreneurshipadaptabilityPeople development
Certified Professional Program (CPP) in Marketing and Supply Chain Management from Open Universiteit in 2015
Industrial Pharmacist in Industrial and Physical Pharmacy and Cosmetic Sciences from Universiteit Gent in 1992
in Latijn - Wetenschappen from Sint-Aloysiuscollege Menen in 1985