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Summary

    • An experienced and talented Business Development/ Sales & Marketing/ Customer Service / Key Account Management professional , who has the motivation and right skill sets needed to ensure targets are met, Key accounts are handled/ serviced properly and everything gets done on time and to budget. Highly organized, ambitious, driven and possesses the capability to develop maximum sales and profitability and who has a proven and impressive track record of winning new business and making positive things happen
    • A bright, driven, energetic, creative , inventive thinker and hard working Go-getter, willing to go the extra mile to turn a lead into a deal and who is renowned for her high standards of service, focus and commitment ticks all the right boxes, and is not afraid of looking at radical new approaches to problems. I am a motivated team player who consistently craves a challenge and who is not afraid to work outside my comfort zone;aims to push revenue expectations and exceed goals .I can have an immediate impact on a business and its sales figures, and as a confident and articulate communicator,I will be more than able to continually enhance a company's performance. Someone who goes out and gets what she wants rather than waiting for it to be brought to her
    • I possess superb communication skills and ability to build a profitable relationship with customers and key decision makers alike ; someone who can build up rapport easily, open up clients, find out exactly what they need, and then present them with a wide range of services and solutions. Pragmatic and results orientated, with a focus on bottom line results, I have a track record of achieving and exceeding the standards of performance set out for any projects
    • Right now I am looking to join an established and high-performing team, where I can contribute to their continued success and a company that values passion, positivity, integrity and hard work.

Experiences

Current Experience

  • BUSINESS DEVELOPMENT Amsterdam, Netherlands
    Since July 2015

    • Identify and develop sales leads/global client base within the Pharmaceutical & Biotech sectors
    • Liaise between the Client and Company on all business development activities and requirements; expand the Company’s visibility, name recognition, and professional credibility in the market by preparing and conducting client presentations and assist with the development of promotional material to promote Company’s recognition in the industry
    • Establish and maintain contact with pharmaceutical and biotechnology companies in order to gain knowledge of their programs and promote the Company’s services.Analyze potential opportunities and develop sales plans for each target account, develop in-depth knowledge of the customer organisation
    • Secure and retain business through professional, consultative, and proactive sales activities directed at key decision makers.Maintain high levels of repeat business through nurturing relationships with existing clients and ensuring service delivery satisfaction.Monitor actions and results against plans
    • KEY ACCOMPLISHMENTS:Signed up 10 new customers within 6 months 

Past Experience

  • BUSINESS DEVELOPMENT- KEY ACCOUNTS New Delhi, Delhi, India
    December 2014 --- June 2015

    • Source and generate new business opportunities and recognize organic growth opportunities from existing clients and new clients for both forward and reverse logistics
    • Manage and direct the actions required to find, win,and grow business within assigned Key Accounts or new target accounts.Build strong relationships and effectively manage accounts to enhance the profits of the organisation
    • Develop Logistics strategy,execution,adoption;Drive operational readiness and management of all aspects of logistics for Top companies/high value accounts(Hi tech,Automotive,E commerce,Pharmaceuticals/Life Sciences) in the market
    • Continually analyze work processes to identify optimization opportunities and implement process improvements.Communicate to management priorities,risks,program and process recommendations,alerting management to exception trends,support regular meetings, and ensure timely course of actions on customer issues
    • REASON FOR LEAVING:Decided to stay close to family in Europe and the contract was only for six months
    • KEY ACCOMPLISHMENTS:Contracted 3 major customers within short period of time

  • SALES CONSULTANT- FREELANCE India /Netherlands
    January 2014 --- December 2014

    • Worked directly with the COO in one of the companies and contributed significantly to other companies to develop the overall strategy to build long term relationship with Key Accounts based on market analysis in alignment with company vision.Responsible for generation and maintenance of identified key accounts for certain verticals like Hi-Tech,Pharmaceuticals,Automotive, E commerce
    • Develop sales & marketing strategies, lead generation activities and forecast sales.Produce monthly prospect pipeline and forecast and provide accurate forecasts of available business opportunities
    • Establishment of a systemic development of the business areas,involving relationship with potential customers,networking and acquisition of new accounts/projects
    • Finalize and execute necessary seminars,meetings etc with Key Decision makers of the account, Follow up on actions post these meetings and enable the internal sales/operations process to deliver product or service
    • Build strong communications with the sales, service and operation teams that support the account so as to establish high Customer satisfaction scores Maintain a hands-on approach, and act as escalation point for all customer and system issues
    • REASON FOR LEAVING:Needed a full-time position
    • KEY ACCOMPLISHMENTS:Successfully contracted and signed up new customers and also added new revenue streams / Created strategies to grow customer base which resulted in a massive increase in monthly sales for various companies 

  • BUSINESS DEVELOPMENT LEAD/ PROJECT COORDINATOR Netherlands
    June 2013 --- October 2013

    • Involved in international project roll-outs by making detailed and complete action plans and assisting the team members.Involved in developing effective budget,sales and pricing strategies,Bid-No-Bid analysis,Market Analysis,Risk analysis and mitigation plans for the customer acquisition and retention
    • Analyze data and find solutions for specific procurement and supply chain challenges and requirements from existing and potential customers during tender- and implementation processes
    • Involved in full project cycle and specific tasks related to the project and company. Involved in spreadsheets,including time lines,budgets and task lists,keeping these updated,communicating the updates and documenting changes.Supported in drafting a project plan and coordinating the actions needed to start the project
    • Optimize,develop and implement work processes and – procedures, as well as operational structures and Service Level Agreements (SLA )/contracts with strategic partners
    • Locate and interview potential Suppliers/distributors through a Supplier pre qualification Program.Support new Suppliers/distributors during their start-up period, including training, sales direction, and familiarization with processes and strategies.Manage the recruiting and hiring of distributors, assist in their development and sales growth plans.Develop sales strategies,lead generation activities and forecast sales
    • Prospect,source,and maintain quality distributors in assigned area.Respond and resolve distributor questions and concerns in a timely manner.Negotiate and execute contracts to establish new partners.Assess value and contribution of existing partnerships and make changes when necessary
    • REASON FOR LEAVING:It was a short term project
    • KEY ACCOMPLISHMENTS: Received appreciation from the clients and management for delivering the project within timelines

  • INSIDE SALES REPRESENTATIVE Netherlands
    November 2011 --- October 2012

    • Research diligently for customer leads using the Internet and other researching tools and price negotiations with customers
    • Generate qualified sales opportunities through cold calling and qualification of inbound leads
    • Interfacing with the various teams to sell the electronic components,networking equipment like Cisco routers and switches,Servers and storage products
    • Relationship building and full account management.Timely follow-up with leads, and accurate qualification of prospects
    • REASON FOR LEAVING:Due to Company restructuring
    • KEY ACCOMPLISHMENTS:Earned $ 10000 Gross profit for the company in 1 day with 88% Margin .Number 2 sales person worldwide for this achievement •Secured a position in an exclusive team for 3 major high revenue accounts of the company •Developed profitable relationships with clients based on excellent customer service, plus thorough understanding and assessing of client’s needs • Reduced sales outstanding through attentive relationship management, frequent credit review and proactive collection initiatives

  • SENIOR CONSULTANT-BUSINESS DEVELOPMENT India/ Netherlands
    October 2008 --- December 2010

    • Market Analysis-Researching,collecting and analyzing the data about prospective clients,companies,products,markets and competitors
    • Prepare reports and presentations to communicate about the research findings to the management
    • Development and implementation of business development plan.Generate new business from prospective client companies by identifying leads,defining project needs,leading the development of proposals,negotiating contracts and acting as account manager for the clients
    • Acquire new business and build and maintain new and existing client relationships.Account management of new/existing and high potential accounts
    • Responsible for coordinating activities within G2E team;Collaborate with various team members to define project plan,deliverance, milestones, key activities and dependencies.Oversee business strategy, business plan, customer relationships, and public relations
    • Prepare tailored mail- blast/promotional documentation and organize as well as attend specific annual trade shows,conferences,congresses,meetings and seminars
    • REASON FOR LEAVING:Fixed term consultant contract
    • KEY ACCOMPLISHMENTS:•Played a pivotal role in landing new projects for the company •Exceeded given targets by 150 % within 1 month

  • CUSTOMER SERVICE PROCESS EXPERT India
    December 2002 --- March 2008

    • Handling customer escalations and all customer relations issues. Quickly researching and investigating issues that concern a customer.Handle complaints, aggressive customers and difficult situations by adapting tone, language and style for different customers and situations
    • Manage a team of 12 agents and keep them motivated to improve baseline performance.Manage the training function in terms of content and delivery and prepare the test modules for the trainees
    • Deal with process transactions for business customers and provide information regarding their mortgage.Efficiently process customer queries regarding interest rates,taking their requests regarding their accounts and providing them with the best solution to their problems
    • Handle the lead generation tasks effectively and efficiently and sell additional services of affiliate companies
    • Identify the gaps and work towards minimizing them .Strict adherence to the TAT(Turn around times)
    • REASON FOR LEAVING:Position was getting stagnant and I was looking for new avenues and challenges
    • KEY ACCOMPLISHMENTS: •Awarded with a " Letter of Appreciation " and "Letter of Excellence" for exceptional performance in Customer Service • "Outstanding Performer”, for demonstrated dedication to customer service• "Star Performer" for consecutive 08 months at I-Flex Equinox in Customer Service

  • CUSTOMER SERVICE-LOGISTICS India
    June 2001 --- August 2002

    • Provide global tracking and tracing of inquiries and complaints on shipments and regular status reports until complaint is resolved
    • Initiate follow-up actions as needed,such as credits/refunds,claim research, expediting and other measures to minimize the impact of service failures to the customers
    • Provide assistance to other company personnel by assuming ownership of exceptional situations on their behalf and taking necessary steps to resolve the situation
    • Identify and report to management, via formal or informal processes, existing or potential package/system problems and inconsistencies such as service failures trends, improper operations procedures,security problems (thefts and losses)and/or any agent problems
    • Provide assistance/intervention to avoid, correct or minimize the adverse effects of the delay/failure.Work with brokers,forwarders, distributors and clearance units to coordinate the shipment movement and resolve procedural delays
    • REASON FOR LEAVING:Relocation due to family circumstances,hence left my position in order to make the move
    • KEY ACCOMPLISHMENTS:Reinstated lost accounts and recognized and awarded by management for significant contribution to the customer service department

Personality

Self Assessment :
FlexibilityAdaptabilityAnalytical thinkingAssertivenessApproachabilityCharmCommunicativeCoordinationCreative thinkingDependabilityEfficiencyInnovative thinkingKindnessOptimismProactivityProblem solvingResult OrientedSelf-confidenceTrust

Knowledge

Self Assessment :
Medical devices NegotiationAccount ManagementBusiness PlanningBusiness StrategyMarket developmentSupply ChainSales EffectivenessSales ManagementSales OperationsSAPSalesStart-upsTeam BuildingTeam ManagementSocial SkillsRisk ManagementProject ManagementPresentationsNegotiationMarketingMarket researchKey Account ManagementInternational Project ManagementData entryContract negotiation

Skills and Expertise

Self Assessment :
• Business Development:Researching target marketsSpotting/ Identifying business opportunitiesAttracting new customersEnhancing relationships Rapport buildingFinancial acumenReducing costs Opening doors and Closing dealsSales strategies Market assessment Client visits Presentation skillsFormulating plans exploring /establishing /expanding new market potentialsDeveloping key relationships Identifying important decision makersPossessing the financial acumen and commercial flair needed to understand diverse market and identify potential opportunities and new clients Ensuring that projects are financially viable Ability to react quickly to emergency situation or new customer requirementsIdentifying the specific needs of customers then creating bespoke solutions for themWriting accurate reports through the detailed analysis of data Ability to collate and prioritize data from different sources • Sales/ Inside Sales:Lead generation Cold callingClosing dealsSales strategiesProduct promotion Customer-oriented Analytical abilitiesEntrepreneurial spiritPersuasive & articulateRelationship developmentInfluencing skillsCustomer acquisition Target attainmentSales management Preparing proposals/contracts Commercial awareness sales pipeline Qualified Lead generationRevenue growthSales goalsClient visits Up selling • Key Account Management: Enhancing relationships Rapport buildingAbility to win and retain long-term high quality clients as well as recurring businessIdentifying short and long term growth opportunitiesidentifying and assessing a client’s critical needs regular Business Reviews with customers Networking with business partners and customers Responding to client communications or queriesPoint of contact to priority customers and resolving issues Forecasting and tracking key account metricsProject coordination Liaison • Customer Service:Customer careCommunication skillstime managementAdministrative proceduresCall handlingBuilding rapportRoot-cause analysisCapable of influencing the opinions of customersWinning over customersEstablishing and maintaining positive customer relationshipsAble to handle complaints aggressive customers and difficult situations • Logistics: E CommerceVendors/Suppliers ManagementProject coordinationbusiness developmentSalesPricing Strategiesmarket analysisProduct PositioningReverse LogisticsForward logisticsCold chainSupply Chain projectsProcurement projectsPharmaceutical logistics KEY SKILLS • Ability to act on own initiative and be consistently pro-active.Possessing a positive ‘can do’ attitude with a strong focus on getting results.Able to cope with pressure and work in a fast paced environment while maintaining self-motivation and positive attitude • Excellent communication and interpersonal skills with the ability to interact with management staff and clients at all levels.Strongbusiness skills dealing at a senior level within customers and partners.Excellent rapport building skills • Flexible team player with leadership qualities who thrives in a fast paced environment requiring the ability to effectively prioritize and juggle multiple concurrent projects.Demonstrated ability to plan and manage multiple tasks and projects effectively and in an accurate and timely manner • Strong analytical and advanced problem-solving skills including knowledge of systems and a proven track record in strategy developmentmarket analysismarket accessdevelopment and implementation of product positioning and pricing strategies • Strong client service orientation combined with excellent ability tobuild trusting relationships with clients and colleagues • Excellent organization and planning skills;Experience of working in fast-paced target driven organizations ability to quickly learn use and understand new technologyProcesses & procedures. • Ability to understand customer needs overcome objections develop business cases and negotiate and close deals.Understanding a client’s needs and issues from a business point of view • Market Research skills in International environment for collectinganalyzing and organizing information from databases and/or Internet resources • SAP SD SKILL SET & EXPOSURE: Trained to work with various documents of Sales and Distribution (Inquiries QuotationsSales OrdersContracts Outbound DeliveriesBilling Documents etc.)Knowledge of different types of Sales DocumentsShipping and Billing • COMPUTING SKILLS:Microsoft WindowsMicrosoft word Microsoft Excel Microsoft Power Point • LANGUAGE SKILLS:English-FluentDutch-Beginner(learning)Hindi-NativePunjabi-Native

Education

  • MBA in Business Administration (MBA) from IIMM in 2001
  • Bachelor in Business Economics from PANJAB UNIVERSITY in 1998

Languages

BrightOwl Assessment:
Self Assessment:
English
Full Proficiency
Dutch
Elementary Proficiency
Hindi
Native

Area / Region

Amsterdam, Netherlands

Others

Driving License
  • No