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Summary

i am a passionate Medical Devices professional with a particular interest in Training and Education. i am certified for cardiac Electrophysiology as well as cardiac rhythm management. i have worked in a variety of functions starting as a local crm Sales and Marketing product specialist, to an fte role providing Electrophysiology Clinical support across 15 countries in the middle east. currently i am an Electrophysiology Trainer at st. jude medical's headquarters in brussels covering Education across europe, middle east, and africa. i completed both my graduate and undergraduate studies at the american University of beirut. i hold a masters degree in Public Health, with a concentration in health management and Policy. this gave me a deep understanding of the complexity of Healthcare systems and how they work. i also hold a bachelor of science degree in Medical laboratory Sciences, which gave me a strong Clinical background - a must in our domain. specialties: Training and Education, cardiac Electrophysiology, atrial fibrillation, high- and low-voltage cardiac rhythm management, cardiac 3d mapping, ensite navx, ensite array, conventional Electrophysiology recording, claris workmate, ep-workmate, rf ablation, therapeutic and Diagnostic catheters, Disposables, Public Health, health management and Policy.

Experiences

Current Experience

  • AF Clinical Instructor EMEA

    Brussels, Belgium
    Since February 2015
    • create and run product and educational courses in the whole emea area, for employees and customers to establish sjm as a market Leader.
    • assist in the determination of customer educational needs related to product knowledge and benefits of sjm products. 
    • responsible for the development of standards for customer Training including in-house and field based educational programs.
    • Research, develop, design and collaborate activities and supervise the production of educational materials for customer and Sales representative Training and Education
    • review and periodically evaluate the effectiveness of material produced.
    • organize, conduct, and direct Training seminars and symposia for physicians, Physician assistants, nurses and support staff as requested by geographic management.
    • deliver Employee trainings for in-house personnel and new hires: cardiac Electrophysiology fundamentals, advanced ep and ep recording systems, advanced contact mapping.
    • manage virtual reality Training for physicians including trans-septal puncture, mapping and pulmonary vein isolation.
    • Create and run product and educational courses in the whole EMEA area, for employees and customers to establish SJM as a market leader.
    • Assist in the determination of customer educational needs related to product knowledge and benefits of SJM products. 
    • Responsible for the development of standards for customer training including in-house and field based educational programs.
    • Research, develop, design and collaborate activities and supervise the production of educational materials for customer and sales representative training and education. 
    • Review and periodically evaluate the effectiveness of material produced.
    • Organize, conduct, and direct training seminars and symposia for physicians, physician assistants, nurses and support staff as requested by geographic management.
    • Deliver Employee trainings for in-house personnel and new hires: Cardiac ElectroPhysiology fundamentals, Advanced EP and EP Recording Systems, Advanced Contact Mapping.
    • Manage virtual reality training for physicians including trans-septal puncture, Mapping and Pulmonary Vein Isolation.

Past Experience

  • Field Clinical Engineer - Atrial Fibrillation Beirut, Lebanon

    May 2013 --- February 2015
    • provided Sales and Clinical support for ep workmate and ensite velocity systems, including ensite navx and ensite array
    • built upon and maintained satisfied customers through the development and delivery of targeted customized Training and Education programs
    • supported and mentored middle east distributors’ staff involved in conventional and advanced ep cases
    • participated in devising annual af division plan and Strategy for middle east
    • delivered advanced contact mapping Training for distributors and customers at st. jude medical advanced technology center - brussels
    • lead the launch of tacticath endosense technology across the region through certifying distributors and performing workshops

  • Product Specialist - Cardiac Rhythm Disease Management Riyadh, Riyadh Province, Saudi Arabia

    May 2011 --- May 2013
    • promoted medtronic implantable cardiac devices, including Marketing activities, customer Presentations, and referral/awareness campaigns
    • supported high- and low-power implants and regular patient follow-ups in key accounts in central and north-central zones
    • performed Budgeting activities, Sales forecast, and stock management
    • participated in tender preparations for major accounts in riyadh and gcc tenders
    • conducted in-house educational and technical Training for crdm new comers
    • conducted core-pace and core-icd Training for new technicians at kkuh
    • participated in advance iii and a-crt Clinical studies at kkuh

  • Administrative Assistant Beirut, Lebanon

    July 2009 --- March 2010
    • performed regular administrative duties and proficiency Testing for accreditation by the college of american pathologists (cap)
    • contributed to the assessment and evaluation of checklists for cap accreditation
    • responsible for incident reporting system
    • responsible for revising and Editing departmental policies and procedures and standard operative procedures
    • conducted inter-method comparisons for Laboratory tests using ep evaluator

Personality

BrightOwl Assessment :
ResiliencyAnger commandImpulse commandSelf-confidenceReaction to stressIndependenceApproachabilityPerspectiveCuriosityInterest in knowledgeCreative thinkingKindnessStrivingDiligenceOrganizationDependabilityEfficiency

Knowledge

LinkedIn Assessment :
Cardiac Rhythm Disease ManagementPerformance ImprovementQuality ManagementPublic HealthClinical researchQuality Assurance (QA)Medical DevicesHealthcareHospitalsProduct launchCardiac ElectrophysiologyEnsite NavXEnsite ArrayEP Workmate - SJMSales and MarketingSales Budgeting and ForecastingHealth Management and PolicyMedical Laboratory SciencesCapital EquipmentBiomedical EngineeringMedical ImagingTeamworkCardiologyMarket developmentResearchMedicineHealth EducationProject Management

Skills and Expertise

BrightOwl Assessment :
Train off site staffTrain on site staffTrain StaffProvide trainingDocument employees training requirementsDevelop training materialsFollow up training programs

Education

  • Master of Public Health (M.P.H.) in Health Management and Policy from American University of Beirut in 2011
  • Bachelor of Science (B.S.) in Medical Laboratory Sciences from American University of Beirut in 2009
  • Lebanese Baccalaureate in Life Sciences from Rawdah High School in 2006

Training and Certification

  • CRDM Technical Consultant in 0000 Certification
  • Field Clinical Engineer - Atrial Fibrillation in 0000 Certification

Languages

BrightOwl Assessment:
Self Assessment:
English
Full Proficiency
Arabic
Full Proficiency
French
Professional Proficiency

Work Preferences

  • Notice Period:
    6 weeks
  • Locations I am interested in:
  • Work From Home:
    Yes, 0 to 2 days per week
  • Work Regime:
    Permanent position
    BrightOwl freelancer
    BrightOwl employee
  • International:
    Yes

Area / Region

Brussels, Belgium

Others

Driving License
  • Yes

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