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"With Discipline, Drive and Determination everything is possible “      I am a dynamic, driven and enthusiastic person who is passionated      about life sciences and healthcare      Networking and maintaining positive relationships are essential to me      Able to provide in depth quality information to experts in clinical diagnostics


Past Experience

  • Ambassador ADD Hematology, Immunology & Chemistry
    July 2015 --- April 2016
    1. Primary objectives : Value Expansion • Managing and expanding existing customer accounts • Managing and improving customer relationships • Improving profitability of accounts and handling first line service 2. Major accountabilities • Full revenue responsibility customer accounts, including forecasting and target performance achievement • Act as a trusted partner and advisor as Abbott's main contact to customers • Manage and drive the development of customer accounts , including : - strategic account management and post-sales implementation process - new product and menu expansion targeting and sales support - prepare and execute customer business reviews - manage routine renewals of base business accounts and negotiate long-term contracts • Provide first line service support and technical troubleshooting for defined service interventions regarding the Abbott analysers for Immuno Assays and Chemistry

  • Senior Application Specialist Clinical Diagnostics CE-IVD BELUX Molecular Biology and Immunology
    December 2010 --- July 2015
    1. Visit Customers for Installation Validation , Instrument Training ( Train the Trainer Certificate ), Sales Demonstrations , Product Launches and Field Troubleshooting in Belgium and Luxemburg . For bioMérieux Clinical devices and Reagents in : • Molecular Biology - FilmArray BioFire Instrument - NucliSENS easySTREAM , Automated PCR setup ( installation Custom Templates ) - Quantitative & Qualitative ARGENE Real- time PCR kits , Infectious Diseases and Respiratory diseases validated on PCR Analyzers . LightCycler Roche . Applied Biosystems . Rotor-Gene . Dx Real-Time System Biorad . Stratagene/ Agilent/ Versant kPCR AD - ADIAVET kits ( for veterinay labs and Industry ) - NucliSENS easyMAG Instrument ( automated Nucleic Acid extraction platform ,Golden Standard) - NucliSENS miniMAG Instrument ( semi-automated Nucleic Acid extraction platform ) - NucliSENS easyQ Instrument. ( NASBA : easyQHPV, MRSA ) - DiversiLAB Strain Typing • Immunology - Vidas 3 - PC Vidas or Vidas 30 - miniVidas - Vidas Blue ( Industry ) 2. Hotline duty at bioMérieux Brussels BENELUX : 1 day per week - Microbiology - Molecular Biology - Immunology - Industry Create and follow-up Customer Product Complaints and Notifications . Corporate closely with FSE s and bioMérieux Global France based in Lyon . 3. Presence at Conferences in BENELUX

  • Technical Support Specialist EUROPE and International Distributors
    June 2008 --- November 2010
    1. Primary objective : • Offer European Commercial and Technical Support to Customers, Distributors and Colleagues 2. Tasks • Offer Technical support and advice for : - custom designed DNA and RNA Oligonucleotides - custom gene synthesis , Synthetic Biology - DsiRNA , RNAi kits and miRNA inhibitors , Functional Genomics - LNA probes , MGB probes and primers , Genotyping - custom probes and panels, Next generation sequencing - custom probes and primers, Gene expression • Advice on : - Storage - Purification to choose (PAGE/HPLC or dual-HPLC) ,related to synthesis scales and guaranteed yield • Troubleshooting PCR ( PCR Analysers / channels ) , contamination • Working in a highly multi-tasking environment : phone, web chat and email • Presence at Symposia and Conferences. • Building Customer relationships and delivering outstanding service • Teamwork

  • Internal Life Sciences Sales Executive BENELUX
    September 2007 --- March 2008
    • Back-up of the Office Manager • Offer Commercial and Technical Support • Marketing activities and branding on Symposia and Conferences. • Building Customer relationships and corporating with Distributor for the Netherlands.

  • Commercial and Technical Advisor EXPORT BELUX
    September 2005 --- August 2007
    1. Primary objectives : • Selling the Fisher BioBlock Scientific products from their broad productfolio over the phone • Achievement of fixed sales targets • Offer Customer support and assistance 2. Responsibilities and tasks : • Advice Customers over the phone on specific applications and assist them with buying the right product of choice according to their user criteria, budget and time of delivery . Confirm each phone call by a price offer and follow-up the price offer until sold • Respect and follow administrative procedures related to Export and the International Sales • Establish commercial offers which respond to customer needs ( telephonic requests, fax, letters, email, ... ). Relance and follow-up the offers to obtain the order • Participate to commercial actions • Update Customer contact data for internal customer database • Collaborate with Marketing Service and Purchase Service for special requests which need to be checked with the provider • Collaborate closely with Regional Account Managers in order to provide them with specific technical or commercial support for sales projects . • Collaboration with Product Specialists in order to communicate any corrections for the Fisher Bioblock Catalog • Give instructions to Administrative Assistants regarding proforma's, incoterms, payments , transport costs, special transports and installations • Collaborate with Purchase Service for delayed orders and update them on overstocks • Collaborate with Finance and Accountant Service for payment validation and unpaid invoices • Collaborate with SAV AVANTEC for follow-up of Service Interventions at Customer site • Participate to Conferences • Continuous product trainings to get to know all the product ranges and to stay fine-tuned about new products • Translations for website and Product Labels


LinkedIn Assessment :
molecular biologyImmunologyGenomicsLifesciencesFrenchBiotechnologyLife SciencesMedical DevicesPharmaceutical IndustryLaboratory AutomationqPCRR&DBiochemistryEnglishdutchInternational SalesTechnical SupportHelp Desk SupportTroubleshootingAS400 systemOutlookLotus NotesCRMMovexreal-time PCRProbesLaboratory EquipmentNucleic Acid ExtractionMultiplex PCRTrainingMicrobiologyPolymerase Chain Reaction (PCR)ValidationDNAInfectious diseasesProduct launchMicrosoft OfficeChemistryMedical DiagnosticsSalesDNA sequencingHealthcaremanagementCommunicationMarketingCustomer ServiceProduct managementDigital Marketing


  • Bachelor in Farmaceutische wetenschappen from Katholieke Hogeschool 'Sint-Lieven', Gent in 2005
  • in Pharmaceutical Sciences from KU Leuven in 2001
  • in from Ten Broele, Kortrijk in 0

Training and Certification

  • Building Customer Loyalty Certification
  • Insights from an Online Marketer Certification
  • The Science of Sales Certification

Area / Region



Driving License
  • Yes