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Summary

I have studied IT and Marketing and worked in both fields. I tend to lean more on the marketing side as it gives me an upper hand in meeting different people and help them solve their daily problems. I also get to get new ideas from the different people with different backgrounds. I am very flexible in my work and a quick learner. I can work with all Microsoft Office applications effectively. I am readily available at a moments notice for any task given and I am a hard working individual who believes in time management. I'm a social and open minded person.

Experiences

Past Experience

  • Project Manager Nairobi, Nairobi County, Kenya
    July 2016 --- June 2017

    • Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
    • Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
    • Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
    • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
    • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

  • Administrative Support Nairobi, Nairobi County, Kenya
    July 2013 --- May 2016

    • Resolve customer complaints via phone, email, mail, or social media.
    • Use telephones to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Cancel or upgrade accounts.
    • Assist with placement of orders, refunds, or exchanges.
    • Advise on company information.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Place or cancel orders.
    • Answer questions about warranties or terms of sale.
    • Act as the company gatekeeper.
    • Suggest solutions when a product malfunctions.
    • Handle product recalls.
    • Attempt to persuade customer to reconsider cancellation.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Utilize computer technology to handle high call volumes.
    • Work with customer service manager to ensure proper customer service is being delivered.

  • Customer Service/ Administrative Support Nairobi, Nairobi County, Kenya
    June 2011 --- July 2013

    • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
    • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
    • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
    • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
    • Research required information using available resources;
    • Follow standard processes and procedures;
    • Identify and escalate priority issues per Client specifications;
    • Redirect problems to appropriate resource;
    • Accurately process and record call transactions using a computer and designated tracking software;
    • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
    • Organize ideas and communicate oral messages appropriate to listeners and situations;
    • Follow up and make scheduled call backs to customers where necessary;
    • Stay current with system information, changes and updates

Personality

Self Assessment :
AdaptabilityAttention to detailCollaborationCommunicativeCoordinationCreative thinkingDependabilityFlexibilityInterest in knowledgeTrust

Knowledge

Self Assessment :
Communication SkillsCustomer ServiceData entryData ManagementEnglishEvent ManagementmanagementMarketingMarketing ManagementMarketing CommunicationsMicrosoft ExcelMicrosoft PowerpointMicrosoft ProjectMicrosoft OfficeMicrosoft WordOutlookPowerPointPresentation SkillsProject ManagementProject PlanningSocial MediaSocial Media MarketingSocial SkillsTeam ManagementTeam LeadershipTeam BuildingTeamworkTechnical SupportTime Management

Skills and Expertise

Self Assessment :
Analyze data Report data Interpret dataAdministrative supportCollect dataCommunicate with sponsorCompile informationCoordinate projectsData entryDesign IT solutionsDirect co-workersFollow up projectsGeneral office managementHandle callsMaintain strong relationshipsManage front deskOffice managementOral presentationPeople management

Education

  • Diploma in Information Technology from kings college in 2011

Languages

BrightOwl Assessment:
Self Assessment:
English
Professional Proficiency

Work Preferences

  • Notice Period:
    1 week
  • Positions I am interested in:
    Administrative Assistant Team Leader Secretary Project Manager Project Leader
  • Work From Home:
    Yes, 5 Days
  • Work Regime:
    Permanent position :    80% FTE
    BrightOwl freelancer :    45 Hours per week
    BrightOwl employee :    80% FTE
  • International:
    Yes

Area / Region

Nairobi, Nairobi County, Kenya

Others

Driving License
  • Yes