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Summary

I am a service and client oriented expert with experience in a global role. During mycareer I have been working in the different sectors covering roles such as: quality analyst in processes and procedures, project lead, trainer, technical expertise and bookkeeping. I have participated in the implementation of a global database tool for Europe, Middle-East and Africa Hewlett Packard call centres. Strengths include organizing and coordinating large-scale global projects. Perseverance and attention to detail were vital in allowing me to achieve success in each task for which I was responsible. I have strong analytical, problem solving skills and customer focus and enjoy working in an international environment and in small companies. I have high standards and committed to quality, a result oriented work style and a “can do” attitude.

Experiences

Past Experience

  • Administrative Support Specialist
    December 2015 --- February 2016

  • Customer Relations Representative
    December 2014 --- January 2015

  • EMEA Compliance and Agents Process quality Coordinator
    August 2008 --- July 2014

  • EMEA ASTRO2 lead coordinator
    January 2006 --- January 2008

  • New Product Introduction expertise
    January 2001 --- January 2006

  • Quality coordinator of the CRM-COE processes and procedures
    January 2000 --- January 2001

  • Info desk expertice
    January 1998 --- January 2000

  • Technical Support Representative
    January 1996 --- January 1998

  • Customer Service Representative
    February 1996 --- June 1996

  • Order Processing
    January 1991 --- January 1992

Knowledge

LinkedIn Assessment :
ITILProject ManagementProgram ManagementPMPPMOBusiness AnalysisService DeliveryQuality ManagementIT Service ManagementOutsourcingVendor ManagementProject DeliveryProject Portfolio ManagementData CenterBusiness ProcessIT StrategySoftware Project ManagementPre-salesAnalysisSolution ArchitectureSDLCIT ManagementEnterprise ArchitectureRequirements AnalysisIT OperationsGovernanceIntegrationERPRequirements GatheringIT OutsourcingService ManagementResource ManagementSystem Deployment

Education

  • in French Studies from Volkuniversiteit - Leiden in 1995
  • in Dutch low-intermediate - Level 2 from Istitute Tarwinia - Leiden in 1993
  • in Dutch for beginners - Level 1 from Istitute Tarwinia - Leiden in 1992
  • English professional certificate in from Volkuniversiteit - Leiden in 1990
  • Secondary school in Accounting and Finance from Istituto tecnico Pacinotti in 0

Area / Region

Holland

Others

Driving License
  • No