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Summary

 i am looking for opportunities in Quality Assurance, Regulatory Affairs or Clinical research with location in ireland. i am highly qualified and very motivated but in need to gain more hands on experience.

Experiences

Current Experience

  • Senior customer service representative

    Cherrywood, Dublin, Ireland
    Since May 2011

    since april 2013 part of the credit and returns (c&r) team:

    - tasks: organizing returns in a timely manner, solving billing issues, follow up on recalls

    - key skills: organizing, working under pressure and prioritizing

     

    Customer Service representative (may 2011- april 2013)

    - tasks: organizing timely delivery of emergency orders for vip and regular customers/ basic order entry / solving queries on the phone

    - key skills: liaising with Sales, Customer Relations, delivering reliable and accurate work under pressure.

    Since April 2013 part of the Credit and Returns (C&R) Team:

    - Tasks: Organizing returns in a timely manner, solving billing issues, follow up on recalls

    - Key Skills: Organizing, working under pressure and prioritizing

     

    Customer Service Representative (May 2011- April 2013)

    - Tasks: Organizing timely delivery of emergency orders for VIP and regular customers/ Basic order entry / Solving queries on the phone

    - Key Skills: liaising with Sales, Customer Relations, delivering reliable and accurate work under pressure.

Past Experience

  • Office Clerk in Billing Department Ballymount, Dublin, Ireland

    March 2010 --- May 2011

    -tasks: first help resolution on the phone/ dealing with administrative paperwork for invoicing to export countries/ handling billing complaints 

    - key skills: multi -tasking

  • Veterinary Master Degree Ghent, Belgium

    October 2004 --- July 2009

    - working with Medical Devices and Pharmaceuticals - specialization in Food Safety, Auditing food processing companies. - monitoring patients in icu (intensive care unit) - assisting during Surgery/performing autopsies - hygiene and contamination control/ working in controled environments/ working in Laboratory - performing medical interventions (i.e. taking blood, subcutaneous injections, administrating catheters)

  • Veterinary Bachelor Degree Antwerp, Belgium

    September 2001 --- October 2004

    laborathory practice: - spectrofotometry - analyses of Food additives/ antibiotics - coulometry - chromatografy - titrations

Personality

Self Assessment :
Attention to detailCollaborationCreative thinkingInnovative thinkingInterest in knowledgeProblem solvingTrust

Knowledge

Self Assessment :
ICH GCP guidelinesQuality Assurance (QA)Failure Mode Effect AnalysisCAPAPathologyLaboratoryClean Room ManagementClinical pharmacologyAuditsVeterinary ScienceQuality Control (QC)Probability Statistics Biochemistry Medical devicesAnesthesiaClinical researchDrug development processDrug regulatory authoritiesEmergency medicineDrug Safety and PharmacovigilanceFDAGMP
LinkedIn Assessment :
Customer ServiceInvoicingHealthcareQuality Assurance (QA)HospitalsMicrosoft OfficeMicrosoft ExcelLifesciencesSOPData entryPowerPointResearchsciencemanagementLife Sciences

Education

  • Certificate in Regulatory Affairs and GMP (FETAC Level 6) from ITT Tallaght, Ireland. in 2014
  • Certificate in Business Management and Psychology from Communications and Management Institute (CMI), Dublin, Ireland. in 2012
  • Master's degree in Veterinary Sciences/Veterinary Clinical Sciences, General from University of Ghent, Belgium. in 2009
  • Bachelor's degree in Veterinary Sciences/Veterinary Clinical Sciences, General from University of Antwerp, Belgium. in 2004

Work Preferences

  • Notice Period:
    5 weeks
  • Work From Home:
    No
  • International:
    Yes

Area / Region

Kildare, Ireland

Others

Driving License
  • Yes

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