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 I am looking for opportunities in Quality Assurance, Regulatory Affairs or Clinical Research with location in Ireland. I am highly qualified and very motivated but in need to gain more hands on experience.


Current Experience

  • Senior customer service representative Cherrywood, Dublin, Ireland
    Since May 2011

    Since April 2013 part of the Credit and Returns (C&R) Team:

    - Tasks: Organizing returns in a timely manner, solving billing issues, follow up on recalls

    - Key Skills: Organizing, working under pressure and prioritizing


    Customer Service Representative (May 2011- April 2013)

    - Tasks: Organizing timely delivery of emergency orders for VIP and regular customers/ Basic order entry / Solving queries on the phone

    - Key Skills: liaising with Sales, Customer Relations, delivering reliable and accurate work under pressure.

Past Experience

  • Office Clerk in Billing Department Ballymount, Dublin, Ireland
    March 2010 --- May 2011

    -Tasks: First help resolution on the phone/ Dealing with administrative paperwork for invoicing to export countries/ Handling billing complaints 

    - Key Skills: Multi -tasking

  • Veterinary Master Degree Ghent, Belgium
    October 2004 --- July 2009

    - Working with Medical Devices and pharmaceuticals - Specialization in Food Safety, Auditing Food Processing Companies. - Monitoring patients in ICU (Intensive Care Unit) - Assisting during Surgery/Performing Autopsies - Hygiene and Contamination Control/ Working in controled environments/ Working in laboratory - Performing medical interventions (i.e. taking blood, subcutaneous injections, administrating catheters)

  • Veterinary Bachelor Degree Antwerp, Belgium
    September 2001 --- October 2004

    Laborathory Practice: - Spectrofotometry - Analyses of food additives/ antibiotics - Coulometry - Chromatografy - Titrations


Self Assessment :
Attention to detailCollaborationCreative thinkingInnovative thinkingInterest in knowledgeProblem solvingTrust


Self Assessment :
ICH GCP guidelinesQuality Assurance (QA)Failure Mode Effect AnalysisCAPAPathologyLaboratoryClean Room ManagementClinical pharmacologyAuditsVeterinary ScienceQuality Control (QC)Probability Statistics Biochemistry Medical devicesAnesthesiaClinical researchDrug development processDrug regulatory authoritiesEmergency medicineDrug Safety and PharmacovigilanceFDAGMP
LinkedIn Assessment :
Customer ServiceInvoicingHealthcareQuality Assurance (QA)HospitalsMicrosoft OfficeMicrosoft ExcelLifesciencesSOPData entryPowerPointResearchsciencemanagementLife Sciences


  • Certificate in Regulatory Affairs and GMP (FETAC Level 6) from ITT Tallaght, Ireland. in 2014
  • Certificate in Business Management and Psychology from Communications and Management Institute (CMI), Dublin, Ireland. in 2012
  • Master's degree in Veterinary Sciences/Veterinary Clinical Sciences, General from University of Ghent, Belgium. in 2009
  • Bachelor's degree in Veterinary Sciences/Veterinary Clinical Sciences, General from University of Antwerp, Belgium. in 2004

Work Preferences

  • Notice Period:
    5 weeks
  • Work From Home:
  • International:

Area / Region

Kildare, Ireland


Driving License
  • Yes