Experienced commercial professional, passionate about research, DNA processes, lifescience and the difference it can make for people's life.
Deep knowledge of customer assistance, organization and application of internal procedure..
End-to-end thinker, process and customer oriented.
Professionally my greatest joy comes from building and supporting win-win relationships with customers.
Hitting the target, reaching customer satisfaction, ensuring profit. This is my daily challenge. Result driven in respect of KPI
International CS CoordinatorMechelen
Since December 2017
Account CoordinatorMechelen, Belgium
Since October 2012
Account coordinator/CSR- test and measurement devices - customer satisfaction as first
Administrative AssistantJanuary 2012 --- April 2012
Sales executive/CSRJanuary 2009 --- January 2012
Customer ServiceJanuary 2007 --- January 2009
OwnerJanuary 2005 --- January 2007
Import / export of wellness solutions. Home light therapy, UVB treatments for psoriasis, vitiligo, eczema.
Sales responsibleJanuary 2003 --- January 2005
Medical assistentJanuary 2001 --- January 2003
Logistics/purchasing responsibleJanuary 1996 --- January 2001
Laboratory AssistantJanuary 1994 --- January 1996
Interest in knowledgeTrustCommunicativeAdaptabilityAnalytical thinkingAttention to detailCollaborationCoordinationOrganizationProblem solvingResponsibility
Actions and modes of action of human physiologyCustomer ServiceDermatologyDrug regulatory authoritiesEnglishGeneral practiceGood Clinical Practice (GCP)Good Laboratory Practice (GLP)ICH GCP guidelinesLaboratory ResearchMicrosoft OfficeOrganic ChemistryPre-clinical researchOrthopedicSerious Adverse Event (SAE) Medical devicesBiologyBudget ManagementBusiness DevelopmentFDAHealthcareHospitalsInflammationLife SciencesMultilingualOutlookPlastic surgeryStem Cells
Skills and Expertise
Control data Analyze dataAdministrative supportCollaborate with medical teamData entrymanaging a small teamOral presentationAdvise on medical perspectives Interact with nursesComplete study proceduresCoordinate projectsHandle callsHandle incidentslifesciencePeople managementProvide technical supportProvide trainingProvide support for scientific and/or technical projectsSolve problems
Bachelor’s Degree in Physiotherapy from CFPO – Physiotherapy, Bachelor in 2006
Business management and sales executive qualification in from ASCOM in 2004
Bachelor’s Degree in Cosmetology/Cosmetologist, General from CFP Cosmetology in 1999
in from Classical Science G.Leopardi - Lyceum in 1994
Training and Certification
Dutch cursus B1 in 2015 Training
Private study GCP/GLP/ICH/FDA/SAE in 2015 Training
Schoonheidsspecialiste in 2018 Certification
BLSD/RCP Operator / First Aid in 0000 Certification