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Experienced commercial professional, passionate about research, DNA processes, lifescience and the difference it can make for people's life.

Deep knowledge of customer assistance, organization and application of internal procedure..

End-to-end thinker, process and customer oriented.

Professionally my greatest joy comes from building and supporting win-win relationships with customers.

Hitting the target, reaching customer satisfaction, ensuring profit. This is my daily challenge. Result driven in respect of KPI


Current Experience

  • International CS Coordinator

    Since December 2017

  • Account Coordinator

    Mechelen, Belgium
    Since October 2012
    Customer Satisfaction

    Account coordinator/CSR- test and measurement devices - customer satisfaction as first

Past Experience

  • Administrative Assistant

    January 2012 --- April 2012
    Administrative Assistant

  • Sales executive/CSR

    January 2009 --- January 2012

  • Customer Service

    January 2007 --- January 2009
    Customer Service

  • Owner

    January 2005 --- January 2007
    Import / export of wellness solutions. Home light therapy, UVB treatments for psoriasis, vitiligo, eczema.

  • Sales responsible

    January 2003 --- January 2005

  • Medical assistent

    January 2001 --- January 2003
    Medical Assistant

  • Logistics/purchasing responsible

    January 1996 --- January 2001

  • Laboratory Assistant

    January 1994 --- January 1996


Self Assessment :
Interest in knowledgeTrustCommunicativeAdaptabilityAnalytical thinkingAttention to detailCollaborationCoordinationOrganizationProblem solvingResponsibility


Self Assessment :
Actions and modes of action of human physiologyCustomer ServiceDermatologyDrug regulatory authoritiesEnglishGeneral practiceGood Clinical Practice (GCP)Good Laboratory Practice (GLP)ICH GCP guidelinesLaboratory ResearchMicrosoft OfficeOrganic ChemistryPre-clinical researchOrthopedicSerious Adverse Event (SAE) Medical devicesBiologyBudget ManagementBusiness DevelopmentFDAHealthcareHospitalsInflammationLife SciencesMultilingualOutlookPlastic surgeryStem Cells
LinkedIn Assessment :
Sales ManagementCustomer ServiceCustomer SatisfactionAdministrative AssistanceOrder ProcessingLogisticsForeign LanguagesMicrosoft OfficeSAPTelephone SkillsAvaya IP TelephonySalesMicrosoft ExcelStrategic Planning

Skills and Expertise

Self Assessment :
Control data Analyze dataAdministrative supportCollaborate with medical teamData entrymanaging a small teamOral presentationAdvise on medical perspectives Interact with nursesComplete study proceduresCoordinate projectsHandle callsHandle incidentslifesciencePeople managementProvide technical supportProvide trainingProvide support for scientific and/or technical projectsSolve problems


  • Bachelor’s Degree in Physiotherapy from CFPO – Physiotherapy, Bachelor in 2006
  • Business management and sales executive qualification in from ASCOM in 2004
  • Bachelor’s Degree in Cosmetology/Cosmetologist, General from CFP Cosmetology in 1999
  • in from Classical Science G.Leopardi - Lyceum in 1994

Training and Certification

  • Dutch cursus B1 in 2015 Training
  • Private study GCP/GLP/ICH/FDA/SAE in 2015 Training
  • Schoonheidsspecialiste in 2018 Certification
  • BLSD/RCP Operator / First Aid in 0000 Certification


BrightOwl Assessment:
Self Assessment:
Full Proficiency
Professional Proficiency
Professional Proficiency
Elementary Proficiency

Work Preferences

  • Notice Period:
    12 weeks
  • Positions I am interested in:
    Customer Service Representative Laboratory Assistant Customer Service Manager Medical Sales Representative Operations Regulatory Affairs Associate Sales representative
  • Locations I am interested in:
    Diegem, Machelen, Belgium Mechelen, Belgium Puurs, Belgium Zaventem, Belgium
  • Work From Home:
    Yes, 1 to 3 days per week
  • Work Regime:
    Permanent position :    100% FTE
    BrightOwl employee :    100% FTE
  • International:

Area / Region

Mechelen, Belgium


Driving License
  • Yes

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